-
September 2023 by Michael T.
I had to wire some money to a company quickly. I've never done it before, so I walked into this branch and noticed immediately there was a considerably lengthy line of people waiting to handle their standard banking transactions. So, I lined up with the others. Without even asking for assistance, Mr. Ismael Bustamante walked up to me as I was waiting in the line of people. He asked what I needed to accomplish at the bank that day. I explained I needed to do a wire transfer/payment. He told me to follow him to his desk. Once there, he filled out the paperwork . He handled everything and it went through smoothly. Mr. Bustamante's customer service and professionalism were a big PLUS since I didn't know one thing about how to complete the paperwork necessary for the transaction. He's an incredible asset to Citibank and I recommend looking for him if you need to perform anything outside of your normal baking transactions!!!
-
August 2023 by Rachell Montes De Oca
Excellent attention!!! It is far from my home but for the attention they provide it is worth going there.Everyone is very friendly.
-
July 2023 by Allan Alcibar (dj aa7)
This bank is absolute trash. I tried going to the branch in Westchester and they said they don't cash the checks their members write at that branch if one isn't a member.They have print outs of branches that do. So I came to this branch in Hawthorne. I asked what that was about because no other banks do this sort of thing. "Susan" i think, got an attitude about it. Then she asked me for my Social Security number on a sticky note, or they would not cash the check. Which i refused.No other banking institutions do this. I cash my customer's checks all the time at BofA. Wells, Chase, and on and on. Never have they refused to honor their members checks as long as there are sufficient funds. AND NEVER HAS ANY ASKED ME FOR MY SSN ON A STICKY NOTE.This place is ludicrous. Don't get an account here! People you write checks to will be treated like trash, which looks bad on you as a member.
-
February 2023 by Robert Martinez
This branch has displayed the true meaning of customer service. Jose Lopez responded to my request for help in a timely and personal manner. In doing so, he has reaffirmed my loyalty to Citibank. Thank you.
-
November 2022 by MF16
If you have all the Citi Credit cards and no citi savings/checking account you're treated like trash.
-
November 2022 by Ascendingcosmicsoul
Mane sure you count your money before you leave. They shorted me $20, can you believe that. Right before they closed too. SMGDH
-
June 2022 by Stacey T.
Customer service was great. the only issue was there was a homeless guy that entered and was asking customers for money .he was walking back and fourth inside and all the workers ignored it. There was a man there depositing a whole lot of cash and this homeless man who looks under the influence,approached him asking for money..the customer felt very uncomfortable and spoke up to the teller.no one did nothing.Not even the manager..
-
August 2021 by Joe Carter
Garbage bank, people in there acting like your inconveniencing them. Find another bank, do yourself a favor
-
May 2021 by Miguel Gonzalez
Horrible branch, they need training, hey don't even know what products or services Citibank offers.
-
December 2020 by Green Thumb
Forced funds and no return
-
November 2020 by Leti M.
Manager wasn't able to guide me to tell me what could happen or would happen in my situation that led my account to be frozen and a check to be considered fraud. I tried my best to speak with 2 different branches in person Hawthorne and in Culver City. And both managers just acted like there was nothing else they could do to help me in my situation. I had to drive to a location in Wilshire with great reviews and spoke with a banker named Jin Lee who greeted me and sat me down to go over my situation asked me a lot of questions and made calls to the company reps to help me fix the problem.
-
September 2020 by Cica M.
HORRIBLE BANK. Do not bank here! I deposited a check that my husband gave me and his money got withdrawn from his Bank of America account and Bank of America paid Citibank. Citibank said this check was presented twice when check was deposited only once. This was since July 27 . to this day after presenting proof that the issuer bank paid them the check for $1100 they still have not given me my money. I have gone to the branch, called customer service and gotten hanged up more than 4 times and have wasted more than 2 hours on the phone per call. No one knows anything and they just keep bouncing me from department to department. Bank is super quick to charge you when your balance is low but they can take their sweet time when it comes to them holding your money. How is that ethical?
-
July 2020 by Greatest Ever
The manager (she said her name is Rosaline) was very unprofessional and rude. She could definitely use training... utterly disgusted and disappointed. I will cancel my business with CitiBank
-
July 2020 by Cassie J.
The lady name Rosaline was disrespectful and bossy. People like this women must be fired. I had to cancel my saving accounts and all stop all my business with CitiBank because of her. Very rude and unnecessarily unprofessional.
-
June 2020 by K B
I opened an account on a promotional deal. I needed to lock my money in for 60 days. I locked it in. Then I was told I had to wait 90 days to receive the promotion. Then when I inquired I was told no I had to wait 180 days. It's now been 7 months and still haven't been able to get anyone to help me. Online Citibank says I have to go into the branch as it was a promotional branch deposit. I have sent the banker Jose Lopez who was the personal banker I dealt with in the branch emails. I called the branch and was told they would give him my message. On May 5th he said he would call me the next day. I waited till May 12th before emailing again. No response. I waited again until today May 21st. I am now leaving my review. I haven't touched my money because I didn't want to some how void my promotion but this is just wrong. Do not use this branch or bank because online Citibank doesn't get involved with what branches do. I am taking this to the next level someone has to be held responsible you can't treat customers like this.
