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April 2023 by Christopher W.
The worst customer service experience of my entire life was today at the Walmart auto center. I ordered tires last week from Walmart online that were due to be delivered to the Hanford Walmart on Monday. I scheduled to have my tires replaced on Wednesday. On Tuesday, I received notification that my tires were delayed. Naturally, I needed to know how long they would be. I called the auto center several times, and no one answered. Okay, so I contacted Walmart online customer service, and they told me there was some sort of mistake and that my tires were there at the Hanford Walmart. They told me to contact the auto center. Okay, I called several times, but they didn't answer. The next day, two hours before my appointment, I received a notification that it was canceled because they didn't have my tires. I called, and finally, I did get someone who told me I could "come down and check." I went down there, and they swore to me that they didn't have my tires and that Walmart customer service didn't know what they were talking about. So they went and checked in the back, and sure enough, they did have my tires after all. Well, one would think that this experience could be salvaged because I was still 30 minutes prior to when my appointment was to begin. Well, as it turns out, because they mistakenly thought my tires werent in yet, they mistakenly canceled my appointment. They said, "no problem", they'll put me on the walk-in list. I walked around Walmart for about an hour and realized I hadn't gotten any notifications. I walked out to the garage, and there was a line of cars, 4 open lanes, and one lane where one guy is standing there not actually doing anything mechanic-like. My car wasn't even in the line. I asked a passing mechanic how long before they got to my car and they said 7 hours. They expected me to wander around walmart for 7 hours without telling me because of their epic failures. I will never, ever go back to that Walmart again. They are literally the worst. I went to their online chat section and they apologized again and again, and I was like, "Stop interrupting, I'm not finished". If I could leave zero starts I would.
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March 2023 by Steven J.
Always messy inside with things off racks. Need to clean up floors a bathroom. Cashiers are extremely slow and seem to leave lights off so they don't have to work.
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February 2023 by M L.
Terrible customer service Can't even believe that they have these bull s*** people working for the big corporate business it is. Very unbelievable Walmart0/10
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December 2022 by Eric M.
Slow slow slow. The purpose of curbside is to skip lines and be "faster" been waiting in the parking spot for 35 mins for them to just bring our 2 things. Worst of all there's employees,at least 4, just outside standing around talking not doing anything instead of completing the orders. Curbside parking was packed with no ordered being sent out
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December 2022 by Tom J.
its good good people work there but sometimes what i want is not there. lots of people are nice
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December 2022 by Brendon k
Great food, They got it right.
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October 2022 by Naz L.
I'm not even going to say a whole story. Just try to call any department besides pharmacy . Saddest Walmart. That's why we have target next door.
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August 2022 by Greg T.
This Walmart made me finally swear off all Walmart's. After being treated so poorly time and time again. Walmart specializes in hiring meth heads and is everything that's wrong with America
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July 2022 by Rob B.
This morning my wife and I stopped in for a few things and found no check stand open. Only self check out. I had a six pack of beer and the sign at the register only said they would check ID. The associate came over and told me that I would have to go over to customer service (which of course there was a line). The associate there checked me out but since we had a bunch of bananas and she didn't have a scale, that I would have to go back to self check out. Left the bananas. I was super polite when I expressed my frustration. Her response blew me away. "If you don't like it, go shop at Save Mart or something." This store has a bad reputation and I can fully understand why. I won't be back!
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September 2021 by Sandra H.
Unbelievable. Not ONE check out was open. An employee told me that I HAD to use self checkout. I only did so because my daughter was with me and had items in my cart, otherwise I would have left my cart and walked out.
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July 2021 by Cynthia B.
Ordered a solar camping shower and gel pack replacement for a portable toilet. Toilet Item package listed 6 and received a badly damaged package with 5 replacement bags. Both shower and toilet bags were packed inside another box for shipping. They want me to return the t-bags at a cost of almost $10.00 shipping. Item was a little over $12. Bad business. Will order straight from the maker on future items.
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June 2021 by D Rafa P.
This Walmart has a solid automotive section. I also like that they have a lot of parking spots for online pickup. I'm not keen to go inside as it's either crowded with regular folks or nowadays, employees fulfilling online orders, which can be quite the hassle to deal with when you're bumping shoulders with employees while trying to grab the last cabbage haha. The grocery section is not always fresh as well. I don't think this Walmart has a good perishable grocery area. I feel the building is starting to get outdated. I also think that there's usually not enough employees available to check people out. I prefer self-checkout, but I feel sorry for older people who don't know how to use the system.
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June 2021 by T.J. H.
I am a Uber eats driver and I have to pick up my orders in a timely manner, but this Walmart is slow asf and is not organized. I can't deal with these stupid motherfuckers making me look like I'm slow at my job. They are unhelpful and incompetent. I waited in the reserved for pick up area for around two hours just watching cars who got there way after me get their orders. When I would try to ask for help on the situation they would only say "We're working on it" without checking what order I was there for or any follow up questions. I am extremely disappointed with my experience.
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April 2021 by Catherine E.
This store has gone completely down hill. No more cashier it's self checkout. And when you have a lot of items and know where to put them as your checking out it sucks. I waited 25 minutes for someone to come unlock the cabinet in the pets department I left my whole entire cart full of stuff there walked out. I've also tried the home delivery I waited 3 day it never came and they just canceled my order without me knowing. I couldn't get in touch with anyone at the store via telephone. Doing Covid I'm considered in the sensitive group so going inside the store wasn't something I should've been doing. So I won't be going back for a long time if ever!!!
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January 2021 by Nick L.
It's pretty crazy that I've been sitting in the pickup spot for over an hour and have only seen 3 cars get their orders. They don't have anyone working in the pickup section. My order has said ready since yesterday, they took forever then and are still taking forever today. The order should still be ready and should have been in my truck an hour ago. Nobody has come out to give anyone an update on why they can't do their job and move groceries from a cart to a trunk. Insane