-
September 2023 by Irma Garcia
Here at Metro store in hanford the ladies r sweet very helpful thank u
-
November 2022 by Araceli Juarez
The staff was very knowledgeable and helpful even though the computer system was not working correctly.
-
July 2022 by Frederick Vears
Wish they had better plans
-
February 2022 by George_ S19
It’s been 2 days since the store has been closed, I’ve passed by at least 6 times and no one was there, I have no service to call or text people. Might switch next door to Verizon
-
January 2022 by Brepau Procar
Store it's never open. It opens late and closes early. Been there 3 times in the past week and the service is not there. Time to change service. Verizon is next door.
-
July 2021 by Ricardo Renteria
Perfect customer service and very clean recommend it to anyone
-
June 2021 by Kathy L.
T Mobile Karina is always amazing, so helpful and professional. The people she contacted and their inability to correctly process my 50+ account caused us to be there trying for hours. The young man helping us, when I requested she contact a supervisor to help us, disconnected the call. She had me call 611 because those helping us process, put in the notes; my account couldn't have55+ for 90days. The 611 call was final helpful. That young man respectfully and quickly connected me with a supervisor, after I explained that I had been working on this for 4 hours.
-
May 2021 by AngelaSally Grarzagutierrez
Staff is amazing and nice
-
April 2021 by Wilzz T.
This cellphone shop is a hotmess! Dont go over here they dont mean business here rude and mean people will serve you! Thank you so much for not approving my phone you let me go back and forth to my house causing me gas and time wasted!
-
February 2021 by Kaylynn C.
I went down there due to my phone not working, such as dropping calls, not loading, constant restarting, and I've have the phone for 2 months so therefore it is still under warranty. They told me that it was not their problem and that I need to contact Apple. I agreed to do so, and I asked them in the mean time what I do about paying the phone bill of a phone that is not working. They told me that there is nothing they can do and that it is not their problem once again. I want to leave this terrible service but since I'm under a lease it would cost a lot of money to pay off the phone (iPhone 12), services, and tax. Very disappointed with t-mobile. Went through AT&T first and thought they were bad. But changed my mind once I go into t-mobile.
-
November 2020 by Douglas Silveira
Wasn't there
-
September 2020 by Anthony Alves
Was here trying to check out the cases for my new phone and the two ladies were not very welcoming and were rather rude. They didn't seem interested in my business. There is no sense of customer service here and I don't recommend this business.
-
September 2020 by Espii J
Came from Fresno to Hanford... Stopped here at this Metro shop here. First time having a Metro phone and ever being here. The lady was very nice and respectful. She answered all my questions and I came just in time for their promotions! This is the third month having my Metro phone and I have to say I love it. About to go back in (customer services is 5 stars) and hook my tablet up with wifi.
-
August 2020 by Jack Mathis
I planned on switching carriers and buying a whole new phone. I left without buying anything because how rude the customer service was. I guess they don't want money and new customers. It was completely dead in there. You would think they would be happy for my service. Screws this place and screw metro pcs for hiring this trash
-
December 2019 by Mark L.
Went to this location on 12/23/19. I was the only customer in the store. The Metro Rep working there should probably be in another line of work as customer service did not seem to be her strong suit or primary objective. I won't say she was rude - but she certainly wasn't helpful in any way. I had a few hundred dollars burning a hole in my pocket and wanted to spend money on a new phone and other accessories. She made me feel like I cut into her lunch break or she had something better to do than her job. So I left. Apparently they are making so much money there that they didn't need any of mine. A real bummer when you are a customer and this is the only store within 20 miles.
