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February 2024 by Bryan Daniel
The staff was busy so I don't blame them for being short but they were helpful
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December 2023 by Anthony Plyler
TMobile is doing their employees wrong. As nice and hard working as the two gentlemen were, TMobile is obviously understaffed. I just went in to upload minutes to my phone (a process which takes under 5 minutes) and there were just two customers ahead of me. I waited 20+ minutes. There has to be a better way to go about getting customers out the door. Otherwise, if you get stuck behind someone who apparently has never seen or used a smart phone, you'll find yourself sitting far longer than needed. Again, great job by the employees, two thumbs down for TMobile.
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December 2023 by scott w
This place is the worst. We were told that if we opened a new line we would get a free phone. They keep billing me for the phone and it's been almost a year and they still haven't resolved the problem. Customer service is non-existent
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December 2023 by Daniel Meyers
Great people wonderful service, very friendly environment and I'm always satisfied when leaving! Thank you very much!
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October 2023 by Ashley “Lizzie” Holmstrom
Nice and friendly staff. But I was charged a fee for paying my bill with them in person and I have never been charged a fee at the Auburn store ever.
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September 2023 by Rich Nicola
Very friendly quick and helpful service.Thanks T-MOBILE
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August 2023 by Parental Advisory
I was helped at 645 until 705 when they close at 7 best service and Matthew was very friendly and helpful 11 out of 10
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May 2023 by Amanda Li'li'uokai'lani Hubbard
Nico is very knowledgeable and a master f***ing wizard when it comes to anything electronic.
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December 2022 by Robert Hilton
The people there were very helpful and offered me some suggestions and how to make my phone work better
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December 2022 by kathleen smith
The employees are always very knowledgeable and have a lot of patients with me. The service is excellent.
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October 2022 by op stallings
IWANT T0 TELL YOU THAT T MOBLE OF GRASS VALLEY IS AND HAS THE BEST EMPLOYIES TMOBILE MUST GIVE ALL HERE GREAT KUDOSLLEY
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August 2022 by M Henderson
Seeing cellular coverage maps of the Grass Valley area which looked better for T-Mobile than for other providers, I decided to buy a cheap T-Mobile phone and plan to see if I had reception at my home. When I described my plan to Tyler at the Grass Valley T-Mobile store, he informed me that they had no such phone/plan combination, but that I could borrow a test SIM from his store that would allow my phone to be functional in the T-Mobile network for an hour. I used this technique to quickly determine that T-Mobile signal strength is non existent at my home, saving me time and money (thank you Tyler!).
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August 2022 by Kevin Althammer
Super excelent service. I love people in this store, they've an amazing knowlage in tech, super friendly, they dont give up until solve the problem. don'nt waste your time on phone with customer care. Just go to the office.Love you guys. keep doing this.
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August 2022 by chris burke
ZERO STARS!!!!!!!!! The worst customer service I bought a SE 2020 last march the phone was not set up correctly and could only make out going calls the service transfer to T moble is a joke no service in Lakewildwood having to use WiFi at Home then wait to get close to PV Driving to Yuba City No service 80% of the time What a JOKE "THE MOST COVERAGE HAHAHA " Was to have better coverage once the merger was done Now the Store says I have to BUY a 5g phone yet they still sell the LTE Phones What dishonesty !!!!!!!
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February 2022 by Karen Steffa
Nico, at the Grass Valley CA store always was very pleasant and provided excellent,v friendly customer service