April 2021 by Jim Mccaffrey
Worst customer service I seen in years Travis the manager and top of the line according to him when I asked to see his manager he clearly said he's the manager get out of store no raised voice no cursing just asked to see manager cos he locked the safe and could not get the phone out I wanted and when I didn't want to buy the phone he was pushing on me his answer was kick a 3year tmoble customer out of the store like my business didn't t matter im sure tmoble will do nothing about it but it was a bad experience all around from badamager named Travis
March 2021 by James Crain
Awesome!!! Amazing store. All the employees were extremely helpful. Couldn't ask for a better wireless experience!
February 2021 by Susan Ghormley
They were very helpful ?
October 2020 by Zachary S.
Both Tyler's were amazing in helping me with my Apple Watch issue! I could not imagine doing all that with out their help! I will also recommend this location to friends and family. Thanks for the hard work guys!
August 2020 by Dee Patton
christian android tyler are very patient and smart!
August 2020 by Children's Storytime Online with Pinky on the Porch
I can’t believe how much better T-Mobile is than Verizon or Consumer Cellular. The service people in the store in Grass Valley are 100% better than any place else. The ad on TV and while on hold on the phone for an hour, says Consumer Cellular says it has the highest rating for customer service. I was with them for one month and I can tell you they have the worst service I have experienced with any business ever. T-Mobile is my go to place from now on!
August 2020 by Jim Wilson
Good service and great help. Thank you
July 2020 by Marcia Auerbach
Christian was & is very well at his job. I was with Verizon for 20 years. He showed me that T. mobile was the way to go with my age & the the data I use it works out very well. Thank you so much Christian for all of your help and guidance through the process . Go T Mobile.
July 2020 by James Jacobs
Came in for an upgrade and had a lot of difficulties recovering passwords, Christian took the time out to ensure I was set up properly and even helped me with other issues.
July 2020 by Jim Adams
This is why I switched from AT&T to T Mobile. Great customer service at this location. I did not have to wait. CHRISTIAN got right on my issue and got it resolved. Experiences like this reinforce why I am with T Mobile. Great effort! Full marks!
July 2020 by Lori Cox
Christian was very helpful to this old lady who knows little about technology. Thanks Christian
July 2020 by Alicia O'Donnell
We had a great experience. Christian was very helpful. Thank you so much!!
July 2020 by Carmen Riley
Have been a customer with ATT for many, many years and did not have any good experience throughout the upgrade process. Ended up coming to T Mobile, and am over the top satisfied with my service and overall experience. Christian along with Nico were very helpful!
June 2020 by Sandy Knight
Show is busy and staff are very helpfull and friendly. Do your phone reseach before you go in though. I dont think t-mobiles training on phones is the best.
June 2020 by David D.
as we sit here for an hour watching 3 employees work with one lady, then new people come in behind us and get service. the possible manager tells it'll just be s minute as he disappears to the back room. a half hour later....,,,,,, still nothing,