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June 2022 by joy fanini-groo
Horrible pharmacy, went to drop off request for new prescription waited at drop off line by window, no one helped me or even looked at me, finally had to get their attention by yelling, to find out that drop off window was closed and had to wait in other line behind 10 other customers. Went in to pick up pills at 7:30 pm they were closed but business hours says close at 8 pm. Can't wait to change to another pharmacy!!
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June 2022 by Carolyn Hardy
This used to be a wonderful pharmacy. Never had a problem. The staff knew me and my kids. But lately they either don't have the medicine I need, don't get the order that was sent in or closed when they are supposed to be open. They changed staff and pharmacists and that's when all the trouble began. Never had a problem until they changed.
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June 2022 by Tava Brandon
What is happening to this pharmacy? I stood in line for 40 minutes to find out if my prescriptions were ready because they no longer answer their phones. There were five people ahead of me and everyone of them left empty-handed. This pharmacy is severely short staffed. They have grocery checkers handing out prescriptions.
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April 2022 by T H.
No sugar coating here the pharmacy sucks. Been going here a while it was fine. Lately very very bad receiving scripts from fax SLOW had to wait a full day and a half for needed med. can't call to refill, their refill line won't accept it. Called store to tell them they sent me to same loop on phone. Went in 12 people waiting because staff was still at lunch 15 minutes late.There are other pharmacies in town. I transferred everything to another. Save mart has Poor management,poor quality of care. It's ridiculous
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February 2022 by Cinde Poore-Murphy
I will not go to a pharmacy that refuses to fill a prescription that my doctor writes. Have left all the big retail pharmacies to a small local one.
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February 2022 by Tonja Rider
Their staff is always polite.
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January 2022 by Brandee Leonhardt
Do not use this pharmacy. I do not understand anyone who gets into pharmacy work and has ZERO empathy or compassion. With a holiday weekend I needed Danielle to make a quick phone call to my partners surgeon to ask for the refill on pain meds (the phone is answered but has to be a pharmacy calling) and she said no. She could not make a phone call because they were too busy. I begged her as he is in pain and it's a holiday to please make a quick call and she said no. We will be moving pharmacies and filing a legal complaint.
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December 2021 by Rachel R.
Review of pharmacy: A family member when here for a booster vaccine shot. He specifically asked for one brand and was told he would receive it. That was why he made an appointment there. But they ignored his request and gave him a different brand. We will never go here again.
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December 2021 by Callum Hancock
11/20/2021 If I could give NO stars I would! I moved to Nevada City from Sacramento and wanted to transfer my meds to the Save Mart Pharmacy in Grass Valley as my current pharmacy had referred them. I went in and spoke to Danielle, the pharmacy tech (who was a joy by the way!) to explain to her my RX situation and the pharmacy manager, Kevin Lasick, jumped in the conversation and started loudly speaking to me. He did not ask to speak to me privately but decided to share all of my medical and rx information with all the patients behind me. He highly embarrassed me as well as spread my medical information to others. Kevin has the bedside manner of a SNAKE! I highly suggest you do not use this pharmacy. I am already transferring my rx out of there to another pharmacy in town.
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November 2021 by Rachel S.
Been shopping here since they opened. It's my favorite store. All the employees are very friendly and I can always find what I need. Shelves are always stocked, organized and clean. Love this store!
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July 2021 by Richard C.
Management was not enforcing Nevada County Health Dept. and Save Mart policy -- by allowing employee to work (on shelving) without the store-issued mask -- while lacking COVID vaccination -- early a.m. this date. (She put on a mask when entering check out station #1. When I asked if she was vaccinated, she said she was NOT vaccinated because, "People who are vaccinated are getting COVID" while also claiming, "I don't listen to the news.")
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May 2021 by Joni K.
I went for my 2nd vaccination today and was treated so poorly I will never return to this store. During my 1st vaccination the young woman who administered it was not friendly but we did our transaction and that was that but today the same woman was just horrible. First, she claimed I missed my appointment because it was scheduled for yesterday not today, which would never, ever happen because in my 60 years I have never purposefully made an appointment on a Sunday. But rather than remedy the mix up she offered me some other options later in the week and was so, so rude about it I declined! What makes someone like that go into her field of work is beyond me, but she should not be dealing with the public in the vulnerable state that we are currently in!!!
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March 2021 by C S.
Manager of the bakery is extremely rude. I called in for a birthday cake, arrived and they lost my order. Mgr said I was lying about ordering a cake
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March 2021 by Aly W.
I love this store, prices are good, and usually the customer service is good. Two stars because literally every single time I go to the meat counter and buy any kind of meat, none of the workers wear gloves when handling the ordered food. I've reported it to managers three times and still no one wears gloves. Please just put on gloves when handling people's food :(
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February 2021 by Clayton J.
Worst pharmacy experience ever, but now I have to go otherwise the next will pull the same crap on me. Made me over a half an hour for my regular prescription. 4 people have filled random prescriptions with what is obvious favoritism, they knew each other's names and such. The woman I first spoke with was so rude I just apologized after barely getting to tell her anything and she just dismissed everything I had to say. Never ever go here.
