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August 2023 by Susan Hook
Michelle made my first shopping experience at Empire fabulous! Her customer service skills are outstanding. Although she was with another customer she greeted me. During my visit she brought out six different shoes for me to try while she also assisted two other women. She was friendly, very knowledgeable and helpful. I love the shoes she helped me pick out and would highly recommend shopping there. Susan Hook
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August 2023 by Jim Hook
Michelle made my first shopping experience at Empire fabulous! Her customer service skills are outstanding. Although she was with another customer she greeted me. During my visit she brought out six different shoes for me to try while she also assisted two other women. She was friendly, very knowledgeable and helpful. I love the shoes she helped me pick out and would highly recommend shopping there. Susan Hook
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November 2022 by Margie D.
Michelle was very helpful, professional and knowledgeable. She made my shoe shopping fun and productive- I bought two pair of boots, even though my favorite brand did not have a style I wanted. I love Empire Shoes, and am glad they remain a Nevada County local business.
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February 2022 by Ruth C.
Bought a pair of 200$ boots. Heal was damaged in the first week. Was told by one employee to return them. Drive 60 miles to return them and was told no return or exchange because I damaged the boot. Normal wear shouldn't cause damage to a 200$ boot and they would not accept a return. Terrible service. Shop somewhere else!
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September 2021 by David thompson
Not open...
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September 2021 by Empress Of Coco
Nice folks, decent brands, but wish they had more choices of seasonal shoes.
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June 2021 by Robert L
Went in to buy sandals, apparently other customers coming in after me were more important. Will spend my dollars elsewhere.
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June 2021 by Empress OfCoco
Nice folks, decent brands, but wish they had more choices of seasonal shoes.
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January 2021 by M Henderson
They aren't open on 12/31. Their store voicemail box is full. They may be closed for a while.
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April 2020 by James Couts
Comfortable shoes
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November 2019 by Aj B.
Very profession. I purchased a pair of utility boots here maybe 4 months ago. Long story short they had gotten wet and shrunk about a half size(which I'm gonna blame keen for) even though they were water-resistant. Well I brought my old ones in and the gentleman swapped them for a fresh pair a half size up. I'm super pretentious about my feet so i was happy to leave happy. 5 stars thanks for the support!
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April 2019 by john e lamont
It's nice to know there is quality store that sells great footwear with great service. I'd go back to buy shoes I don't really need!
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October 2018 by Gerald R.
Great service. I ordered shoes that were not in stock and took only about a week to receive them. I had personalized Orthotic inserts made at Hanger Orthotics and the tech there was quite impressed with the inserts that were in the Taos tennis shoes I bought at Empire Shoes. Even if you do not need specially made inserts, their shoes will have good support for your feet. I highly recommend Empire Shoes.
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September 2018 by Leslie T.
I'm sure that this shoe store would've had exactly what my sister was looking for. We're from out of town, and pretty much planned our trip around getting here before they closed at 6 o'clock. Parenthetically it is a little confusing, because although the sign on the door says they close at six, and Google maps shows them at closing at six also, the yelp app shows them closing at five, so Empire Shoes needs to get consistent information out there. Anyway, when we arrived at 5:40 they were closed! What the what! Very very irritating! Well, there are lots of other shoe stores like this all over California so I guess we'll go elsewhere with our money and never will come back here. Boo!
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April 2017 by Linda Trimble
The best shoe store in Grass Valley!!!