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October 2023 by Chris Baker
Amazing RV DealerMy wife and I have been looking for our RV for a few years… We went to numerous dealerships. Our experience at a number of dealerships around the Central Valley and Northern California were less than pleasurable to say it nicely. We were strung along by a number of “National Dealerships.” They executed a bait and switch campaign on us like i’d never seen before.Our entire RV shopping experience changed as soon as I contacted Nate from DeMartini RV. He was straight forward, professional, trustworthy, and went above and beyond for us. Everything he said and offered from day one was done… and then some!Tony in the Service Department was also exceptional. I have a pretty tight schedule and he has worked with me to get us in and fix the few little warranty items that needed fixing. Tony even worked with our local ford dealership to get Thor Motorcoach to cover some warranty items at the dealership so that we didn’t have to take our coach to another shop! Simply amazing and unheard of…I give my unreserved recommendation to DeMartini RV and their wonderful team! If you’re thinking of purchasing or servicing your existing RV at DeMartini…. Trust me. You’re in good hands!Chris Baker
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September 2023 by Chris B.
My wife and I have been looking for our RV for a few years... We went to numerous dealerships. Our experience at a number of dealerships around the Central Valley and Northern California were less than pleasurable to say it nicely. We were strung along by a number of "National Dealerships." They executed a bait and switch campaign on us like i'd never seen before.Our entire RV shopping experience changed as soon as I contacted Nate from DeMartini RV. He was straight forward, professional, trustworthy, and went above and beyond for us. Everything he said and offered from day one was done... and then some!Tony in the Service Department was also exceptional. I have a pretty tight schedule and he has worked with me to get us in and fix the few little warranty items that needed fixing. Tony even worked with our local ford dealership to get Thor Motorcoach to cover some warranty items at the dealership so that we didn't have to take our coach to another shop! Simply amazing and unheard of...I give my unreserved recommendation to DeMartini RV and their wonderful team! If you're thinking of purchasing or servicing your existing RV at DeMartini.... Trust me. You're in good hands!
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September 2023 by Scott Ward
We were treated very nice by everyone that we encountered. We liked the no pressure sales very different from Los Angeles rv dealers. We bought a dx3 and are very happy with all the people that helped us. Tim the owner, Jon, Brent, the service guy that lifted me up on a lift to see the roof and all the equipment, and two weeks later Tim Briggs in the service dept talked me through a problem I was having, and Tony in the parts dept. and others that I did not get to meet that helped us. Hats off to all of you, as far as buying a vehicle this is the best experience I have had.Thank you to the whole DeMartini team
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September 2023 by Jordan L
Dealt with John (yonic) and Phil. Incredible service. Great people.
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August 2023 by Al M.
I really appreciate Tony and his service techs at DeMartini in Grass Valley CA. I had been to three other places to repair a bad squeak in my entry steps. Tony was the only one who took the time to diagnose the problem accurately and get it fixed once and for all. They also adjusted my slide and did some minor body work. Even though they are over two hours away, it's worth the drive to get a job done right. If you have a class A motorhome, gas or diesel, I highly recommend the team at DeMartini RV.
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August 2023 by Danny C.
We just had the most amazing experience dealing with Tim and Jon DeMartini! These guys made us an increadible deal and they are the nicest most genuine people you'd hope to meet. This is a great family owned and operated business and I wish we would have done business with them years ago. They have an amazing inventory and a store to purchase whatever you need to get on the road camping. I just can't say enough!
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August 2023 by Jacqueline Cane
Tony and his team went the distance - again! Our Tuscany coach needed extensive body work and painting. They worked to our schedule and made sure the job was absolutely top. The coach looks like new, we couldn’t be happier. The customer service here and technical capability of the service staff are top notch. Highly recommend DeMartini RV Sales! David and Jacqueline
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August 2023 by C Mccoy
I recently purchased my first travel trailer from DeMartini RV. My salesman Jack was very knowledgeable, laid-back and friendly. He took extra time educating me on how everything operates and was very quick to respond via text/phone during the buying process. Great family ran business. I highly recommend.
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July 2023 by Laura gauci
horrible experience with DeMartini -they sold us a phoenix 2100 in january 2023. Went to use it for the first time and the slide fell out of the unit and disconnected sending my husband to the ER. No assistance from DeMartini at all - several CYA emails to us but nothing more... .no assistance. Shame on you DeMartiniwell gee - thanks for the 'helpful' information after the fact - the only thing your service dept did was tell us they couldn't help us. They didn't even tell us to contact the manufacturer. We'll let you know what stanford spine surgeon tells us next week. Way to stand behind your customer
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July 2023 by Steve Hoke
I took our coach to DeMartini's for some warranty work and other items I wanted to add. Tony (Service Manger) and his team did a great job of communicating when the coach would be ready and what was completed. Thanks guys !!
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June 2023 by Mammoth L.
We purchased a Holiday Rambler 36' Endeavor from Demartini and had the best experience possible. Professional, courteous, easy to work with and we would recommend them on every level.
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May 2023 by Jim C.
I brought my Forest River RV in for a complete roof reseal on Tuesday. They found that our airconditioning was loose and tightened it back down also. The job was completed and ready by Wednesday afternoon. The service is always professional and I would recommend them.
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May 2023 by William Vlach
Super friendly and reasonable owners and staff! And they sell Newmars! We will be back--maybe to trade up--soon!
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April 2023 by Brittney C.
We showed up out of nowhere with a broken furnace. Thanks to Tony and Tim in (Service Dept), for fixing the furnace on their lunch break in between jobs. They got us going in less than an hour. Thank you so much for saving our trip into the mountains!
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February 2023 by Russell J.
I bought a 2022 Forest River trailer from these guys in April 28th of last year. I will always tell people about my experience with them YEAR AFTER YEAR AFTER YEAR...I met with Jack at the Main st dealership, looked at a trailer, the Surveyor model, and came back with a cashiers check a day later. He told me after I gave him the check and signed the paperwork I couldn't take it because they had to do a pre sale quality inspection. A few days later I picked it up at their main dealership on Idaho Maryland rd and met with Jack and Tony. I bought a few things water line, sewer line, electric converter for the plug.Jack said he couldn't find an owners manual, he said the same thing at his office where I paid a few days earlier when he said he'd have one for me when I picked it up at the other location.The furnace never worked. Seems to have a short, the fuse sparks and pops as soon as it touches the panel.Pieces of the trim on the interior were not attached properly.Within weeks the countertops around the sinks started swelling, they're made of particle board. Poor choice to use around water.2 of the window blinds failed within weeks.The shower curtain started separating from the frame within weeks. Toilet was mounted off center, this was noticeable from a glance.How about that pre sale "quality" inspection huh?!?!I didn't think too much about it because Jack told me there was a 12 month bumper to bumper warranty.I had just moved back to Ca and was working and house hunting so it took me a few months to call Tony to schedule the repairs. This is when Tony told me the seals around the countertops had a 90 day warranty.A few months later it started to rain. The roof was leaking in the back corner causing mold, visible damage to the ceiling and water staining.I called Tony again and again was told it was my problem as it also has a 90 day warranty.Jack said there was a 12 month bumper to bumper warranty and a 15 year warranty on the roof. Neither Jack nor Tony told me when I picked it up at their main yard the the roof "seals" had a 90 day warranty. I was never given an owners manual because Jack "couldn't find one" at his office or at DiMartini RV's main dealership.Mold and staining were also found in the storage area under the seats due to leaking in the slide out.I've only had this for about 10 months.I had an appt with the service dept to fix this pile in March but I've decided to cut my losses. They're the ones that supposedly did the pre sale "quality" insp. why would I trust them to do their job when they demonstrated they can't or won't when I paid $37k 10 months earlier? What could I expect now that I'm not giving them $$???Now that I've closed escrow on a property I think I'll just burn this pile.I wish I could burn the memory of this out of my mind.They'll tell you 12 month bumper to bumper warranty and 15 year roof warranty but the truth is almost everything has a 90 day warranty and they don't tell you that.Roll the dice elsewhere. This place does bad business. DO NOT TRUST THEM.I don't believe this is the same trailer I was shown at the Main st dealership where Jack works. I think they did a bait and switch.
