-
January 2024 by Jessica Rodriguez
Eddie Banuelos best glass guy. Fast and efficient!
-
January 2024 by Taylor Hanamura
Technician was very friendly and informative. Everything was done fast and without problems! Super impressed that one person with the right equipment can replace a windshield on a large truck so easily. Would definitely use them again in the future.
-
January 2024 by Mary S.
My recent experience with Caliber Collision was not very pleasant. Had two claims, one cash, one insurance - cash claim was 3 times the estimate from the insurance company without any notification of higher cost when repaired, on my insurance claim they overcharged my card twice the deductible and lastly when I got our car home the door handle fell off....they did fix the door and credit me $1k CC overcharge but refused to come clean with cash claim, bad business not to notify the customer of higher repairs on a estimate....do not recommend ever
-
December 2023 by Danielle Quintero
They do NOT communicate with the shop you are set up for. I showed up and the shop itself would not allow me to drop off my car until they got verification... when I called customer service they said they would "email" the GM and get back to me. (they never did) the shop ended up calling herself and getting clarification. They NEVER followed up with me at all. its horrible set up, horrible protocol and horrible way to do businessHowever the work itself is great the window is complete and they didnt take all day like it was assumed. The quality of work is 5 star, its everything else you have to deal with is annoying.
-
November 2023 by Jason H.
Thanks to Kelsey and the team at Caliber! It was an excellent repair and excellent communication throughout the process. They are very good!
-
October 2023 by Terri R.
Caliber Collision did an amazing job after a rear-ending accident. My bumper was replaced and they did a thorough job to ensure that the accident didn't affect any other areas of the vehicle. The staff is very professional and friendly. Shout out to Kelsey, Kaley, and Theresa!!
-
March 2023 by Barry B.
I had a 'dislocated' right side rear panel on my Toyota Camry after clipping a curb with the mud guard. I took it to the dealer and told me they couldn't (or wouldn't?) repair it and recommended that I should take it to Caliber. I met with the GM Brett Mack and showed him the problem. He immediately went and got one of his techs (Sorry, I forgot the name of the tech) to review the damage. The tech went right to work, popped some fasteners, realigned the panel and clipped it back into place in a couple of minutes. Looks like new! And the icing on the cake - NO CHARGE for the service! That's the kind of excellent customer service that I will pass on to friends and family. Thank you Caliber Collision!
-
March 2022 by Anna Z.
GROSS NEGLIGENCE AT CALIBER COLLISIONI had an accident a couple of months ago and Caliber Collision was the shop I used for repairs.Key repairs were: replacement of rack and pinion (critical part of the steering system that was extremely damaged); engine cradle replacement; replacement of parts of the exhaust system, fuel system, and suspension.Pete Perez is a customer manager from Caliber who communicated with me and who handed me the car at the end. When I picked up the car and started driving, I immediately heard a loud pounding sound on the right side and a whistling scraping sound on the left side. We returned to Caliber Collision and technician Mike realized that the backing plate on the right brake had been bent when they assembled the wheel. They fixed it. I drove away for the second time. The sound on the right disappeared but remained on the left side. I returned to the Caliber Collision again. Pete took a ride with me and assured me that this sound is normal for a hybrid. I repeatedly said that the sound was never present before the accident. Ultimately, we agreed I would take the car for the weekend and come back if the sound remains, which it did. I came back to Caliber for the third time. Technician Mike drove the car with me, told me he hears the noise and agreed that it is NOT normal. They took my car back to the shop. Then, Mike came back and said they could not find any issues. He thinks the noise is coming from the engine, and they didn't touch the engine. I asked if I should leave the car, so they could look further. They didn't want to do that. Pete says, "If you are interested in chasing the noise, you can take it to another shop, but it will be an out-of-pocket expense". Next day I brought the car to another shop for inspection. The results were SHOCKING!1) Rack and Pinion boot was missing. In the pictures you can see the interior carpet with no rack and pinion boot and/or a seal. Because of that, we heard the engine and wind noise inside, AND exhausts were directly getting into the cabin. There is literally a hole in the car that would let water, contaminants, and rodents freely enter into the cabin. Most importantly, any driver and passenger/s would be breathing cancerogenic fumes at all times while driving the vehicle. This is the direct reason for the noise and abnormal sound I was repeatedly asking Caliber Collision to investigate. There was A HOLE IN MY CAR, through which you can see the ground, and Caliber either didn't know or lied to me. I honestly don't know which is worse. 2) Exhaust system was malfunctioning. Rear muffler installed by Caliber was not properly secured to the exhaust manifold. Exhaust system, as a result, was leaking and, since exhaust clamps were not attached, the exhaust system was not working at all. So, the car was not in compliance with the local exhaust laws, and not safe. In combination with missing rack and pinion, it would lead to people breathing even more direct exhausts from the car all the time. 3) Control arms/bushings not replaced. My car was released to me with torn control arms, which impacts steering and handling and is simply dangerous. 4) Steering wheel was misaligned. The car was not properly aligned post-repairs and was off to the right, which I noticed when I first got onto the freeway. It was scary and, obviously, also dangerous. SUMMARY: THE CAR WAS NOT PROPERLY REPAIRED AND RELEASED TO ME IN A CONDITION THAT MAKES IT UNSAFE AND OUT OF COMPLIANCE. I reported Caliber Collision to BAR (Bureau of Automotive Repairs, part of the government Consumer Affairs department). BAR got back to me and helped me to go through the whole process of restoring my vehicle to safe and drivable conditions. BAR also found out that Caliber missed replacing multiple bolts when repairing my car, which is a manufacturing standard. Caliber Collision had to directly pay another shop to do all these fixes, since I do not want to deal with them ever again. BAR cited Caliber for gross negligence, did 2 field trips to the facility and will continue m
-
March 2022 by Cami M.
Went in needing a car alignment and a weird noise checked out. The general manager, Brett was quick to help figure out what I needed and the rest of the office was super friendly and helpful. They got my car in and aligned in great time. As far as the weird noise they went above and beyond to check all areas of the car and get to the root of the problem. I was ecstatic to leave with no annoying clicking sound, especially as I had already brought my car to my cars dealership multiple times and they were unable to fix it. Highly recommend caliber (especially this location!). Great experience and friendly staff!!
-
November 2021 by Jeannine C.
Just picked up my car from Caliber Collision after being rear ended last month. What a great experience! They were friendly, efficient and I'm very happy with the work done to my vehicle. Additionally, both Kilani and Rich were a pleasure to work with.
-
February 2021 by SK L.
Wow! I had a pretty bad accident where they almost had to total my 2015 Lexus RX350. I was worried sick about it being totaled but Pete at Caliber Collision performed magic!! The entire transaction of working with my insurance company (GEICO) and Enterprise (located next door to Caliber) was absolutely flawless. Caliber notifications were timely and informative. I seriously can't recommend this business enough! Every representative was super kind and professional. Thank you Caliber!!
