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June 2024 by Sandra B
This place consistently provides horrible customer service. I went in today to make a purchase. When I left I saw that I was charged a second charge. I went back in to find out why, and Ashley was impatient and rude. She said when you “tap” your card, you’re often charged again on their POS machine. She said management is aware of the problem, but nothing is being done to correct it. She then told me that her manager will have to approve the refund, but the manager was in the back cooking and I’d have to wait until the manager was done. This upset me, as it would any consumer, and I told Ashley that I had somewhere to be and did not have time to accommodate the manager by waiting until a time convenient to her to receive my refund. Finally the manager came up and approved the refund. Ashley’s poor customer service skills have convinced me that I would be better off going elsewhere. I truly hope that she, as a consumer away from work, has a poor customer service experience today; it may instill in her some much-needed empathy.
And I will not waste my time calling their 800 number. It’s clear they do not value their customers.
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June 2024 by Shahidulah Zaland
They have a skinny weirdo cashier working there. He’s an absolute creep as he’s having very stupid conversations with folks coming in to the store. The owner should be aware of his disgusting behavior.
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October 2023 by Brian Thompson
Getting ice
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October 2023 by Avery Chapel
Disgusting! During construction they have two Porta potty’s on site. Only one is made available to the customers, the other is locked with a master lock. The one that is available for the customers is absolutely atrocious. Not sure if you guys know, but you have to get these pumped and serviced. Nasty?Edit: I just called the number you provided, they stated that you own it, and they are not responsible for the conditions of the store. Why would you put me off to somebody to handle your issue? Poor customer service, just poor.
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August 2023 by Pete Gallegos
I like am/pm but there prices are a little high and they need more cashiers. Lately the line inside is long ND slow.
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August 2023 by Charles Almiron
Today (7/15 @ 7.10p), attempted to buy Power Ball lottery. Gave clerk $20 and he pulled from a stack of “pre-printed” tickets off the side. Some seems wrinkled, possibly recycling old tickets. I’m reporting this to CA lottery as fraud.When confronted about this he got aggressive. He tried 2x to give me pre-printed tickets and I kept asking for a ticket out of the machine.Fraud fraud fraud!!!!!
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April 2023 by Jean S.
I came in and got an icy and tried some gas. However, the line got long and I looked too hasty and said the wrong pump number for 26$ worth of gas. I didn't even get outside the door before I realized, still waiting on just 1 person that was behind me, I told him my mistake. He told me too bad, someone already pumped my gas. I went to the pump where this happened, and his pump stopped at 12 dollars but he had paid 20, turns out he said the wrong pump as well. He paid cash, me with a debit card. We both went in to straighten it out. He told us that someone else got the gas and we were out of luck. Too bad. It's our fault. I get I made a mistake, but you can't just roll up and get gas without paying anymore. He started yelling at me telling me to get my money from the man who didn't get the amount of gas he had paid for. . My card was charged $26 dollar s and I got zero, ZeRo gas. When I protested he started yelling and kicked me out. He didn't even try to solve anything or help, and we were all willing to wait and help if we could. He didn't even try. Don't go here. Incompetent clerks, rude and dishonest
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March 2023 by Wil Stewart
Terrible AMPM.
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January 2023 by Ashley G.
This place is TRASH, and I only say that because of their employees! They're rude, and do more talking than actually working! I would rather go without, than spend my money here again! The ampm on the corner of Douglas/Auburn Folsom is GREAT, and I love their employees! Get better employees at this location, and you may get better yelp reviews
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October 2022 by Jennifer F.
Someone needs to get rid of the bitch with the icky long blond hair behind the counter! She is so rude to everyone who walks through the door. It's shocking she hasn't lost her job. I will never go back!
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October 2022 by Taji M.
My mom always said if you've got nothing nice to say say nothing at all, but I honestly wish i could give 0 stars. Been here plenty of times over the years and I've never had a problem, except for anytime I've deal with Paul. I've seen him be extremely rude to elderly, pregnant women and children and myself as well. Paul didn't want to accept my ID today since it was out of state. I even had another ID to prove authenticity of myself and age and this is the first time in life having more meant less lol. I was told to take it up with a manager but clearly they don't care per all the bad reviews left on this guy. Going full Karen is not my thing, but for Pauline I'll make an exception.
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August 2022 by Robert R.
I was at this location this morning and Jordan the cashier is racist with some costumer , is very sad to see this especially at granite Bay Area . Now I know why this store can never have a great staff and ambiance
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May 2022 by Adam E.
I watched the female manager and an argumentative male cashier make fun of a customer after he left. Unreal. They were proud to have engaged him in an argument - so bizarre to watch them celebrate that publicly after the man left the store.
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March 2022 by Joe F.
Any employee here took my only 20$ and put it on the wrong gas pump and somebody stole the gas. The employee argued it wasn't their fault and couldn't do anything about it. I had to call in for work because I had no gas. It's a new job and I don't have sick time either.
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January 2022 by David M.
Bathroom closed
