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November 2023 by Robert Hartman
Very helpful staff, all the right products, easy to find products in the store!
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October 2023 by the struggling photographer
The groomer cut the paw-pad while trimming our dog’s nails… which sent him to the vet. We will not be returning.
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October 2023 by Don T.
The groomer cut the paw-pad while trimming our dogs nails... which sent him to the vet. We will not be returning.
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October 2023 by Alex G.
Horrible experience. My wife and I went to inquire about the dog hotel service they offer on 9/6. Everything went well with our consultation, however, on 9/7 when my wife arrived to drop off the dogs, she was told that they would not be able to accept one of our dogs because it was from a breeder. This should have been brought to our attention during our initial visit! To make things worse, the employee working on 9/7 couldn't verify the date on our dog's paperwork. She had to go find a vet to read the date... My wife had to eventually flag down the worker and find out what was going on. The whole process took an hour long, just for them to tell my wife that they couldn't accept one of our dogs because we got it from a breeder. Thanks to Petsmart, my wife and her wedding party were late to the rehearsal dinner for our wedding.
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September 2023 by Ron Spoto
Great service. Asked for algae remover for my fountain. Walked me to it and recommended the proper one.
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August 2023 by Jesse J.
The only thing I recommend now would be the dog trainer. Debbie, she amazing and very helpful, but the rest of the store doesn't seem to care about it's customer's. I asked the cashier yesterday to call someone over to assist in the fish area instead of helping she grabbed a cart and leaned on it then started up a conversation with another employee. I waited for 25 minutes to get help with some fish and no one ever showed up. So i tried again today and basically the same results. I used to be a big advocate for them now I'm trying petco
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August 2023 by C H.
Love this store, and the staff. I won't take my dog anywhere else. I have an anxious and nervous German Shepherd, who occasionally stays at Pets Hotel, and we use the grooming services. All of the staff, have gotten to know her, and they go out of their way to try and make her comfortable. She can be difficult to handle sometimes, but all the staff at the Glendora store are kind and patient with her. She's a work in progress who has come along way, and the employees at this store are partly the reason for that.
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August 2023 by Danny Rivas
Good place to take your dog during a walk to get them used of people and other animals
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July 2023 by John K
Great store. The staff is always friendly.I've used the doggy day care many times and they have been great. Easy check in and check out and good prices
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July 2023 by Anjalique Jessup
1 star for location. Don't go here if you're in a hurry. One entrance, slow light. I was able to drive to Petco down the street and finish my shopping in the same amount of time it took me to wait just to get in the shopping center.
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June 2023 by Pearl V.
Took my Teddy there for the first time a few days ago and I cannot stop admiring his new haircut. I believe the groomer's name is Ashley , did an amazing job with my little boy .. very soft spoken but professional and did a great job with explaining .. Thank you Petsmart!
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June 2023 by Anjalique Alvarado-Jessup
1 star for location. Don't go here if you're in a hurry. One entrance, slow light. I was able to drive to Petco down the street and finish my shopping in the same amount of time it took me to wait just to get in the shopping center.
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June 2023 by Rita M.
Horrible. Absolutely horrible. I brought my Aussiedoodle in for a haircut. I asked for a #4. When I came to pick him up, he is shaved, he has bruises from the razor on his belly, which look like they bleed. The associate who was there couldn't find any notes as to why my dog was shaved with a size 1 blend instead of a 4. She left his tail bushy. I asked for his nose to be trimmed- it wasn't. His face still looks yellow. I'm so upset, idk how my dog was treated to get cuts on his belly.
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May 2023 by Kimberly E.
My feedback/review is only on pick up experience as I can speak on how my pet was treated or cared for in my absence. Upon arrival I select the button to call for an attendant and I was approached by a woman, as she stood by the register I stated that I was here for my puppy, she then rang me up and provided the total. I asked how my pup was, if he behaved, and if she would bring him out she respond "I suppose." She didn't provide me a progress report or anything that gave me reassurance that the puppy was well taken care of or that he was ok, after 15 min she brought him out and I was already irate with the tone in which she was speaking to us, so my husband said "having a rough day? Don't worry I am sure it will get better and the representative respond with "yeah not sure about that." My husband later asked for our puppies personal items and she asked what it was, which made me question the organization of the facility. She later came out with the dogs bed, a bone and we noticed the food was not in there. She then asked if it was a small or large bag. Again really questioning if the dog even ate because she didn't even know what food he came with. In all her arrogance and demeaning tone left a bad taste in my husbands and I mouth. We will no longer be doing business with PetSmart. If you don't like the job and don't care for animals then change your career. We are paying customers that felt uncomfortable to ask questions when it shouldn't be like that. I felt bad for the dog play area they had 11 dogs in there and the man was just on his phone. He then swept and cleaned after a dog and while he was doing so he backed into a dog. Didn't even show empathy or check on the dog. Seeing that and with the way we were treated makes me understand that this is just a place for business and the sole priority is to incentivize and not provide care and love to our animals. Side note my husband and I added services like ice cream to make our puppies experience that much more enjoyable and when my husband asked what kind of ice cream he received she stated I don't know. Like very short. Horrible tone, not professional, not approachable. The representatives name was Julia.
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May 2023 by DAnecia Oduor
Nicole was such a dear to correct a cut on my pup. Very understanding and non argumentative unlike some other places I’ve been to in the past. This is my second time here at the PetSmart grooming and yet again I always leave with a smile and a beautiful pup! She also informed me on a puppy coupon book that is full of savings. I’m happy she recommended it, it saved me tons immediately upon purchase.Happy customer report!
