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May 2024 by Stacey Kim
The staff is very friendly at this location but Roula by far is the most outstanding staff here! She's beyond knowledgeable of her work and her expertise is out of this world. She's very professional and at the same time very caring. I appreciate the great service and support! Thank you Roula and to all the staff.
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March 2024 by Erin H.
One of the friendliest Wells Fargo banks I have been too. Vahe Movsesyan is very knowledgeable and speaking to the financial advisor to explore brokerage options is definitely going to bring myself back and also others I know will be referred to Vahe.
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January 2024 by Jim T.
I went in there recently and had to deal with a teller named Erica. She was no help and was a total bitch. She had a horrible attitude with no customer service skills. It must have been that time of the month. She'll never be anything else but a low level teller. It reflects on the whole branch that they put her in a position where customers have to put up with her. I almost canceled my account because of my interaction with her. I'm still considering it. Learn how to treat customers that have brought hundreds of thousands of dollars in and out of your bank. Don't be a robot that has no brain and can't think, like her. She can fuck off, and Wells can too for hiring her.
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December 2023 by Ryan
Unlike other WF's, I was very impressed by the quick service.
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August 2023 by Le R.
I opened an account yesterday with Ericka and she was very professional and helpful. I highly recommend banking here.
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July 2023 by Edwin Kh
Hey the Chahe Pandazos he’s very nice and helpful thanks ??
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July 2023 by Arkadi Khachikyan
Terrible service
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May 2023 by Glendale I.
Great bank, everybody was really nice, I had a appointment, when I walked in for my appointment They seated me and opened my new business account
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April 2023 by Jessica L.
Can someone explain me why the Wells Fargo ATMs in this neighborhood are *always* out of service?! The Foothill and Honolulu locations are both completely unreliable. It's the wildest thing.
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January 2023 by Jamie B
Have visited this location twice so far. The customer service is great and the atmosphere is lovely. Transactions are made in a timely manner and have not had to wait long both times. Not very crowded both times I have visited. They have a drive through ATM and night deposit box.
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November 2022 by Steve T.
ATM ate several checks and now they want to reverse the deposit. Called Wells Fargo Customer Service 3 times, a total of 2 hours of my time to be hung up on twice. Poor, Very Poor Customer Service! I will be cancelling all my accounts after 30 years.Do yourself a favor, don't bank with Wells Fargo, and if you do, start looking for another bank that won't steal from you.
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October 2022 by Max P.
I needed to use the teller services inside this branch, which I feel has a long history of mediocre service. A young woman with clear/grey/lavender eyeglass frames greeted me and began processing my rather complex transaction efficiently and pleasantly.When it was time to get some type of approval, Justine, who if not at a manager level already: should be promoted immediately. I watched as Justine instructed her co worker how to enter, adjust or correct the appropriate information in a very calm relaxed manner. If Justine is not a Training Manager, she should be. I have trained retail sales associates for 30 years in register systems and customer service. Some people have the talent to teach, others do not. Justine has it. The previous week I trained the older woman working behind the glass divider on the options to update a PIN and why visiting a branch was faster than calling an 800 number. IJustine even had an update on my main grievance with the Montrose branch. I has filed another complaint about a week ago. This is my issue--The Saturday operating hours posted on the front door (in easy to read white stickers) are wrong. For almost 3 years they have been wrong. The corrected hours are also posted: over the door handle on faded copy paper impossible to read. It is the white that your eye sees. Should have been an easy fix- yet every manager over the past 3 years has blamed the pandemic and walked away. Justine informed me a service has been engaged to correct this simple project. Wells Fargo regional and senior management needs a reality check. That best way is to spend time on the branch bank floors where the customers are. They need a mix of cultures at Montrose and more bright, interested and well presented people like Justine and far far less pompous and lazy employees who suggest you call a number to get help. If WF is going to remain competitive and survive an overhaul of its branches needs to happen now. It should have begun 10 years ago. The five stars are for Justine and her co-worker.
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May 2022 by rmb 823
Disgraceful banking. We got money stolen from account and scammed by employees. There was a class action against them. It took several years to get our money back. Avoid
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May 2022 by Anet H.
UPDATE YOUR MOTHERF***** machines. WTF is wrong with this location. The drive thru ATM is a piece of s*** and won't deposit cash even when depositing under 30 bills. I run a cash business and deposit large sums of money so I rely heavily on ATMs after houses. La Crescenta does not need this old, deteriorating Wells Fargo. I made the switch to Chase because of this. SMH.
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November 2021 by Gabriella H.
Customer service is not great. I went in to get help and they sent me away and told me to call a 1800 number.
