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July 2024 by Laurena Bernabo
How do they not have a single fitting room to try clothes on? Especially if they're not going to allow returns.
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May 2024 by Sophie Bullock
I have found beautiful things i will cherish for my lifetime.
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February 2024 by Richard C.
AVOID donating to this location. Incredible rude and ungrateful manager at the donation center.
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January 2024 by David T.
Clean, organized helpful staff. Clear price points on garments and items. Jenny exemplifies the best customer service. Please please increase her wage. She's phenomenal and the reason I come to this location only!!!
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December 2023 by Becca F.
The customer service and cleanliness at this Goodwill are fantastic! I adore the staff. They are friendly and helpful. Everything is organized and priced. Right near restaurants so you can shop and get a snack.
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September 2023 by Talin G.Ghazarian
VERY POOR customer service. A very RUDE manager. I am an old customer in this branch, everytime buying over $100,today the manger was taking care of register because of a few exchanges She took 2 of my items and said they need price check ,each was $7.99 and she changed each to $16.99 for USED DONATED ITEMS !!!!! YOU CAN'T CHANGE THE PRICE EXACTLY THE MOMENT I AM PAYING. I'm going to report this to the center as well.
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June 2023 by Jason P.
One of my favorites! I always leave with a lot of stuff. Today I found 14 items :) Confused if this is burbank or Glendale but they have a quick turnaround and tons of donations so you can spend a long time in the store if you like to look through everything like me! Most of the workers are nice, and Gabby in particular is always friendly and I always greet her when I'm in the store. Parking isn't great, there are only three or four spots in the back where donations are but street parking shouldn't be hard to find if you circle the block.
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September 2022 by Brian F.
This used to be great for furniture before they changed things, they do have a lot of clothes if you're looking for that! My complaint is there was four people inline and they called manager to register for price check, after that she left even though line got longer, she should be fired! , she could of called for help!
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August 2022 by elaine m.
I quite like this store and feel that generally the staff care whether it is clean or not, try to help. Yesterday I met the exception and she was the MOD. I am an extremely friendly person much to the despair of my children and was chatting to the male clerk- who was great. I had some returns from different stores, I should have realized when I saw the eye roll that things were not going to be good. I truly try to keep receipts with goods, but things did not go well- I had muddled things up, and then one bag was past the 60 day rule by one day. As others have said why have this rule? The MOD muttered under her breath, made me sign a receipt (this was new) with a pen that didn't work. As I told her courtesy doesn't cost. I didn't argue just took my items back. Even with my returns I spent over $100, there was no-one in line, no need to be unpleasant. I was stunned, what was her problem? The male assistant was beyond embarrassed. I took my stuff and then as I was going through the door she yelled Have a nice night! Why do people take jobs involving customer service when they do not like people? Why was she the MOD? There are far more deserving people out there! I would have given more stars but for her!
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July 2022 by David Robles
The store is expensive for things that are donated free....
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July 2022 by Rafael Pacheco
They have many things, the attention is excellent
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July 2022 by LUIS HERNANDEZ
Excellent place to buy clothes at a good price, new with a "brand store" label
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June 2022 by Arnag B.
I wanted to buy pants. The fitting rooms and restrooms were closed but I was assured I have 2 months to return if either pants don't fit. One didn't. And the circus began. I couldn't find parking because it was a street cleaning time/zone. I drove to the nearest goodwill and was told I have to go back to the store I bought from even though my receipt says 'return to any goodwill store'. So I drove back and parked over two blocks away. Stood in a long line only to be told returns are the other line over (no signs nor indications). Stood in that line and was told they don't do refunds, only exchanges. I brought another pair of pants, hoping for the best, then I was charged $2.50 extra because pants are no longer on sale-- they were yesterday. I brought this pair home and, at least, they barely fit. All this because fitting/restrooms are closed due to some mystery.
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May 2022 by Nidia Bee
Store posted closing hr is 7pm. While on-line says 9pm. Needs update. Drove here for nothing.
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March 2022 by Claudia Rodriguez
I've visited many other goodwill locations and this particular goodwill left a bad first impression. Staff was rude.It was an hour before closing so im not sure if they were tired and just wanted to go home. Also item prices were pricier than other goodwill stores. The whole reason we go to goodwill is to get a good deal right?!..anyways glad I checked this place out so I never waste another minute there
