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December 2023 by Christan Zaccagnino
Terrible customer service! I bought a very expensive foot massager that stopped working. It was only used a few times. No reason to stop working. I contacted the company to inquire about repairing the foot massager. Because I did not have proof of purchase, but yet they sell and make this machine the repairs would be at my expense.Cost would include $45 to get it looked at plus what parts and repairs would be, and shipping it back-and-forth. I payed over $500 for this machine and now they want me to pay more… don’t buy from this company!.
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March 2022 by Huynh D.
DO NOT BUY any product from this company otherwise you will regret it. I bought the massage chair a year from now and recently the screen has red line on the screen. I called the dealer at Gardena to describe what's going on. Even the receipt said IT IS STILL IN MAN WARANTY, but The repair guy called me back (after a couple times trying to contact - and good luck about that too..) Here's what they response my to my email :"I have consulted with the Management Team here, and unfortunately, that damage that occurred to your Controller, is not a manufactures defect, and is not covered under our warranty. I'm sorry. We do have another style of remote controller that would work with your chair. The cost of the remote is: $225.00 + $350.00 for a Service Call, to your home, as we would need to update your Main PCB, to accommodate the different style."So all they care about is trying to get away from their responsibly and NOT To FULLFILL what it is said in the receipt. SO, BE careful, I don't want another person becomes a victim of BAD FAITH company and BAD PRODUCT..
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February 2022 by Drew R.
I went here and dealt with May. She was great very thoughtful. We bought a chair and really it has changed my life. Best investment I have made in a long time. Definitely recommend buying a chair and this place is legit. Great experience
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December 2021 by Andy Lopez-Williams
First, the massage chair (Hybrid Supreme) is fantastic! I haven't need a chiropractor in months since I got the chair. Helps after workouts and golf to keep me from getting sore the next day.Second, the customer service has been excellent. The delivery guys were studs who worked tirelessly to get the chair down a flight of narrow stairs. When the zipper on the foot component broke, customer service responded immediately. They were incredibly responsive, friendly, and professional, fixing the problem right away.I highly recommend the chair and the company.
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December 2021 by O Y
Had a wonderful experience with Masako (manager) here. She was incredibly kind and patient and set my wife and I up with a lovely chair at a great price. We're grateful our research led us to this Daiwa warehouse - I had no idea it was there and accessible before starting my chair research - and particularly grateful to find a manager as thoughtful and caring as Masako, who made the process a delightful one.
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December 2021 by A S
Best massage chairs in the Market. Great customer service and well made product. Thank you Us Jaclean Daiwa
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May 2021 by Krishna A.
Just bought this new chair excellent customer service. I I Highly recommend this place
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April 2021 by E G.
Had a wonderful experience with Masako (manager) here. She was incredibly kind and patient and set my wife and I up with a lovely chair at a great price. We're grateful our research led us to this Daiwa warehouse - I had no idea it was there and accessible before starting my chair research - and particularly grateful to find a manager as thoughtful and caring as Masako, who made the process a delightful one
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December 2020 by Red
I've been in contact with the company since April 2020 (its now late Aug 2020) with regards to resolving a remote controller issue. My father had a tech come out to fix the issue with the remote to his massage chair just before the start of COVID-19. The tech ended up giving my father a replacement remote which worked for only a short period time and then one of the buttons died. So in April, I phoned US Jaclean about having a replacement remote sent to my father. The girl who answered said she would work on getting one sent but there would be delays due to COVID-19. I understood and waited approximately 1 month before calling again and receiving the same answer. She mentioned in this call and subsequent calls that she was trying to get in contact with their WA location to get a remote sent since their CA didn't have any. Fast forward a few months and several more calls, still no remote. The girl had no clue why the WA wasn't answering her. So she initiated a shipping label anyway to see if that would expedite things. Another month passes and still no updates. I called her again and she still has zero clue as to what is going on. So she tells me she wants my father to ship his remote back to them and they will try to repair it. If they can't repair it, then they'll send out a replacement. Well they ended up sending out a replacement to my father but it was the WRONG remote! It's missing a button that his original remote has and it won't even power up when he plugs it in. So I called the girl AGAIN and I explained to her what the issue wad and she tells me, "Well the ticket is already closed." Seriously? It doesn't matter that it's closed, the issue still isn't resolved. She directed me to email them with photos of the wrong remote and they would investigate this and get back to me. Luckily my father still had the original remote (that died) that came with the massage chair. We emailed them photos of the original remote and the wrong remote that they sent. I emailed the photos over this past Fri 8-14-2020 right after I spoke with the girl who had been handling this issue for the last 4 months now. I had expected a reply by sometime Monday. Nope, no call back or email. I waited till later in the day on Tues and still nothing. So I called them and a different girl answered and told me, Kim, the original girl handling my issue was away handling some other issue. She would leave a note for Kim to call me back that evening. She also noted that I initiated a second ticket but I didn't know that another ticket would be issued simply by me sending them an email at their request! In any case, the following day 8-19-20, still no reply from anyone regarding this open issue. I really don't have time to call them again since I was on hold for over 10 minutes after trying 2 phone numbers in hopes that someone would answer even though it wasn't after hours for them. I'm very annoyed that I have to keep following up to get a very simple issue resolved which is to please send a WORKING NEW NON-refurbished and CORRECT model remote controller to my father. He is extremely frustrated that he spent so much on a massage chair and he can't even use it now. Why is your company so unresponsive?!Update on 08-30-2020I called them back on 08-20-2020 and spoke with Kim. She indicated that she was not the one I spoke with regarding sending photos over of the wrong remote. She apologized for the delay and read up on the email I had previously sent with the photos. She said she would contact their Texas site to send out the correct remote either the same day or next day and promised to contact me back by email. Well it is now 10 days later and I still have yet to receive a call back from them. I checked in with my father and he still has not received the correct remote yet. I will be sending them yet another email and calling them again. We are now approaching September, so it will have been 5 months with no resolution on a replacement remote.
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December 2020 by A&P Lattinville
Apparently there's a character restriction on Google reviews so the following is an addtion to my review posted as Red.Update on 09-09-2020:I called Kimberly again on 09-01-2020 because I had emailed her 2 days prior indicating that she never sent me photos of the 2nd remote prior to shipping it so that I could confirm it is the correct model first and that she also never emailed me the tracking # like she had promised. She apologized a whole bunch of times for not getting back to me but never provided her excuse. She said she never read the email I sent and actually started to read it while I was on the phone with her. She said that the remote was shipped on 08-28-2020 which would be 8 days after I had last spoken with her even though she said it would be shipped the same day or next day. She then said she would text me the photo (a bit pointless now since it's already been shipped) and that she would email me the tracking number now. I said my thank you and hung up. Well I never received the tracking number so I had to call her AGAIN on 09-08-2020 which was yesterday. Someone else answered and offered to take a message since Kimberly was assisting another customer. I declined and said I would try back a little later since she has not once ever, returned any of my phone calls or provided me with a follow up status even though she said she would every single time. I finally got ahold of her and again. After another apology, she confirmed my father's address she had on file which is in Nevada. So tonight, 09-09-2020, I go to track the package and it says it was shipped on 09-02-2020 (CONTRARY to the date of 08-28-2020 per what Kimberly had said) and that it was delivered today, 09-09-2020, to TENNESSEE!! Either Kimberly gave me some other poor customer's Tracking # or they shipped it to the WRONG address. Unbelievable! I'm still trying to wrap my brain around how many other possible ways this can continue to go wrong. It's time to get a Manager and the BBB involved.
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December 2020 by Jai Rene Davidson
Great parking and easy to locate
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December 2020 by Jackie Velazco
Great place
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December 2019 by Midori Sugimoto
Purchased conpact Daiwa hand massager acu palm recently . It works really great and strong air massage feels Good through my finger tip to wrist. It can switch 3 levels of pressure so you can control way you wanted. Recommend this great item whoever use their hands all the time . This massager can use with or without power cord so able to take anywhere even to your work .
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December 2019 by TomK
I recently purchased Acu-Palm, Shiatsu Leg Massager, and Shogun Neck & Back Massager at their show room after I tried many machines. The items I picked are refurbished but, DON'T WORRY!! They are super clean like a brand new, packed in the original box, works like brand new at home or office. (Plus it comes with 90 days warranty in case if you still worry.)I will give 5 stars not only for the products, for their customer service too.
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December 2019 by 善家カリナ
I bought a foot massager. My legs always hurt when I stand at work, so I wondered if there was anything I could do, so I went to the office with the intention of buying a foot massage machine that Ichiro said he would take with him wherever he went. There is a product that massages the soles of the feet and calves with air. It's a little more expensive, but I think you don't need to go somewhere for a massage because you can relax your tired legs. I'm glad I purchased this massager.
