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July 2024 by Edwin Williams
Two of ATM machines were broken at the same time and lines were very long. It shouldn't take this long to withdraw money.
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March 2024 by Juan Poitan
Friendly service for bank services
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January 2024 by d o
Horrible customer service. Employees seen I was having issues with an atm and pretended to be in a conversation when I went over to ask them a question. Once I walked away without an answer, the conversation conveniently was over
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November 2023 by Lyn Shabazz
I visited this location two days in a row.. Yesterday (11-14-23) and today (11-15-23) and both times I was in and out of the line in a reasonable amount of time. The first time I waited in line and was told to make an appointment with Tanya. (I didn't get to meet her) I came for my appointment today to open a new account. There was no wait in the line because I came early, I was informed by one of the tellers that there would be a wait.. Eddie, the manager, is who ended up helping me. He came out and mentioned to me that he didn't want me to be waiting for awhile and that he would help me. (Which he did) Eddie was very quick and he was very professional, he explained the entire process and the benefits that come with having an account here at chase. I have no complaints about the professionalism that was displayed from any of the employees here. They were all very courteous and very professional.The entire process was done in under an hour and this is with the wait times included. I'm glad that I ignored the bad reviews and gave this one a chance.
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November 2023 by Yoh Be
This branch is clean and the staff members are responsible and helpful .especially Sandra explains in detail in easy ways for everything .I really appreciate her and all the staff. Thank you, and I recommend specially for the new opening Chase account to go to this branch because Sandra is helpful.
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November 2023 by Anonymous Princess L.
I visited this location two days in a row.. Yesterday (11-14-23) and today (11-15-23) and both times I was in and out of the line in a reasonable amount of time. The first time I waited in line and was told to make an appointment with Tanya. (I didn't get to meet her) I came for my appointment today to open a new account. There was no wait in the line because I came early, I was informed by one of the tellers that there would be a wait.. Eddie, the manager, is who ended up helping me. He came out and mentioned to me that he didn't want me to be waiting for awhile and that he would help me. (Which he did) Eddie was very quick and he was very professional, he explained the entire process and the benefits that come with having an account here at chase. I have no complaints about the professionalism that was displayed from any of the employees here. They were all very courteous and very professional. The entire process was done in under an hour and this is with the wait times included. I'm glad that I ignored the bad reviews and gave this one a chance.
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October 2023 by Annie M.
Horribly long waits on top of them being thieves. Will never bank with Chase again! I've never had a bad experience with chase until I came to this branch, they're horrible and unhelpful
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October 2023 by Hernando queens
How funny when I stupid cashier thinks she owns the bank worse experience ever Dont go to this bank !!!
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October 2023 by Bernard S.
Long line with one window is crazy! They're kinda slow here most of the time. It's best to find another bank if you running on time. No one even comes to the line to try and see if they have to go to the window.
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October 2023 by M
Long lines inside and drive thru atm doesn’t work and doesn’t accept cash
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September 2023 by BF 10 X
This is one of the easiest chase banks to get in and out they have several parking areas outside ATMs wheelchair accessible and Parking they have a good team in there I like it because it’s usually not too busy occasionally there is a weight but it moves pretty quick and there’s always somebody to talk to very friendly it has been there for quite a while I hope it will remain there. The new Chase bank that is closer to my neighborhood has closed down that was a bummer best one I’ve ever been in for transactions and service was amazing! Photos to follow.
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July 2023 by Carmen Ibarra
Excellent attention ?
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July 2023 by K J
Friendly Tellers
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July 2023 by Fallon saylor15
Treated me so horrible Like I was beneath the rep. No courtesy of any kind.
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April 2023 by Juana H.
Sandra Del Torres, is the most unprofessional banker they have. I went into the bank today April 29th, to open an account for my daughter. As I walked into the branch, Sandra greeted me and said Good morning I can help you, I walked into her office and proceeded telling her what I needed. Once she was done with the first thing I needed help with, she said "my appointment is here" I said "okay but I'm not done" she then proceeded to tell that I had to leave her office because her appointment was here and that she was no longer going to help me. First off if she was waiting for an appointment she should of never took another customer, especially not knowing how long that transaction will take. Secondly, she could have communicated that she had an appointment but failed to do so. I then asked her to speak to a supervisor, because I found it extremely unprofessional to get kicked out the office just because her appointment was here. I went ahead and explained the situation to Symone Jones the supervisor she took over the rest of the transaction but directed me to go sit at a corner. Not once did she apologize for her bankers behavior or made me feel welcome. I finally received the paperwork I was waiting for not from the supervisor who took my passport and social security card but another banker by the name of Jalen. She on the other hand apologized for the personal banker behavior and admitted that Sandra behavior was extremely inappropriate and that it should of never happened that way.
