Citi

Most Recent Comments

• August 2022 by Lisa S.
  I went into this Fullerton branch to open 3 citigold accounts to get a good rate and a bonus, was told that I needed to keep the money in for 90 days, then went I called the branch after leaving 3 messages for the manager I was told that I only needed to keep it in for 60 days. The employees do not know there products at this branch. I will be going back to Chase Bank when this is all wrapped up.
• June 2022 by Frank M.
  Today I attempted to pay a credit card bill in the amount of $1.53. This was a finance charge because I mailed the payment but it did not make it before the due date (even though it was mailed 4 days prior). I walked into the bank, handed the teller my bill along with (2) one dollar bills and stated, "I'd like to pay my bill." I was told Citi Bank does not accept cash payments. I would have to write a check or obtain a money order. Really? For a dollar and fifty-three cent bill. I plan on cutting this card up. Done with these nuts.
• October 2021 by Kristine W.
  If CITIBANK ever offers you a promotion by opening an account when you are depositing a large amount. Say NO. They will lie to you when you will receive the promotion credits. They will say 4 months, then 5 months, then 6 months. I have used this bank for 30 years, they have never given me any benefits. I am going to move to another bank. This bank sucks. No loyality promotions. Just lying about their promotions and provide harassing and bad services.
• July 2021 by Hank T.
  Not sure what's going on at this bank. I stood there waiting for 25 mins to make a cash deposit and both tellers were in lalaland somewhere. The man who appears to be the branch manager ran back and forth like he was busy. So I decided to leave and deposit money into my other account at Chase.
• May 2021 by David A.
  The people at this branch are great. The problem is with the back office. I wrote a check in February of 2019 and it cleared the same month. The same exact check cleared my account a full year and a half later. So not only had it already been paid once, the check was stale dated. Even with proof that they screwed up, Citibank refuses to refund my money and says I have to wait until they get the money back. Yet if this had been in reverse they wouldn't hesitate to take the money from me.
• May 2021 by Cristine S.
  Ok - I waited to post this review - let me set up the scene. Need to open a bank acct - been a a long time WELLS acct holder - and the last few years I've been pretty unhappy with WF with both service and their bungles that have been on the news the last few years. So I thought, hmmm, maybe I'll try Citibank and this one is the closest branch - reviews are not so good but I chalked it up to the pandemic. So I called and spoke to the branch manager, Albert. Had a great conversation, detailed and he was very knowledgeable. Told him I was coming down next morning. He said "no problem" - bankers, Maritza and Austin would be there. I drew Maritza. Bottom line - wasted my time - let me walk out the door. She indicated that the account that I spoke to at length with her manager doesn't exist. Did some digging on Citibank's website and the type of account I wanted WAS AVAILABLE! Called back and she literally said "oh yeah, we have that account - I didn't even know that was available?" WTH ‍. Sooo, I said I held off and decided to see how their online bank application system works - had trouble with that - sooo spoke to their phone customer service and they continued with friendly but NON-SENSE responses - it even took 2 days to get a human person. So CITIBANK - it seems that the incompetence was consistent - so maybe you do deserve 1 star. Because this would be one time when NO STARS is appropriate. I contemplated calling to let Albert know my experience but I channeled it to this - in hopes he will read it.
• March 2021 by Paloma Foster
  This is the best Citibank around. Some of the best customer service i've ever experienced. They have a very very caring compassionate hardworking manager who truly loves what he does and it shows not only when you interact with him personally but also anyone else at this branch. I never had a bank feel like they truly cared until now. They truly have gained a customer for life. Thanks Citi.
• December 2019 by Yaz Martinez
  THIS BRANCH IS NOT THE CLOSEST TO MY HOME, BUT I DEFINITELY DO NOT MIND THE DRIVE. IN ALL MY YEARS OF HAVING A BANK ACCOUNT I HAD NEVER CAME ACROSS EXCEPTIONAL CUSTOMER SERVICE LIKE THE GENTLEMEN IN THIS BRANCH. WITHOUT A DOUBT MAKING THIS FULLERTON-IAN HAPPY. GOOD JOB MANAGEMENT WITH YOUR TEAM.
• November 2019 by Krista Guillory
  Go to Elite Merchant Solutions.
• September 2019 by Kevin K.
  Great service today from alber the manager and austin. I had to go back and forth from US bank. That was holding my check for a week. They got me the copy of my cleared check. But us bank wouldnt still clear it so I came back and alber helped me wire money to my account quickly. Funds were in my account in less than 30 minutes. Thanks again to alber and austin. Great service.
• May 2019 by Joseph S.
  i love this place always helpful and friendly I have been with citibank for almost 20years I never had any problems. The manager Alber Landa is awesome too.
• November 2018 by Sakul A.
  This has to be one of the worst banking locations ever. The least helpful staff. If you have any requirements beyond simple deposits and withdrawals, either visit a different location or stop banking with Citibank. They give little to no support on the phone, and have wasted countless trips to the bank by giving me inaccurate or incomplete instructions.
• August 2018 by Julia S.
  I've been using Citi Bank checking and credit card for 15 years. They never charge me something by mistake, like Bank of America did several times before. Today I had an issue with Groupon, and since I couldn't get in touch with them, I called Citi Bank customer service for help (I used my Citi Bank debit card). While they couldn't do much, they did their best to do what they could, and they were very patient all the way through. Today's service was friendly and pleasant, just like every other times I got help over the phone or in person.
• April 2018 by Jacobie G.
  They definitely changed ownership or just fired everyone and rehired! Cause everyone is so so nice!! They small talk ask you how your day is, everyone says hi when you come and go! Such a huge difference than what it was before, very happy & impressed.
• March 2018 by Charlie Honea
  This has been my home branch every since they bought out CalFed. I have all my accounts here. They have been great every since and have taken personal care of me in every weird situation where I have needed specific help.