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April 2023
My embroidery was crooked and the stitch patch was sticking out. wouldn't let me get a refund or exchange. wouldn't recommend going getting a custom hat there.
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October 2022
Just bought a to get it name stitched into it... employee told us t wait 15min we came back and he barely starts stitching the name...
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August 2022
Always loved lids but this year man I'm sorry but I rather order from site or from another hat store always was at lids and got a bad experience hats are Koo but not customer service rare I go to lids now just to look at one or two hats and leave and order it online
