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December 2023 by Rosa O.
this dealership is the worst in town they just want your money they don't fix anything.
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September 2023 by Yessenia M.
Javier sales person and Federico Manager simply don't want to sell. I came in for a specific GMC sierra. Javier gave me the "we're not making any more trucks speech." to make me obligated to buy.... Upon looking at the price, I saw that there was a dealer markup for an additional 4K. And they asked if they were to remove the dealership mark ups and keep the truck at 68K if I had a deal with them? I told them that I was negotiating the truck out the door price at 65K with tax and fees included not the dealership markup price.. Overall, he went to go talk to his "Manager "Federico . And did not want to sell, because at the end of the day they were going to be losing 7K.. No wonder they don't have any customers there because they're all BS and they're not willing to sell ..
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September 2023 by Savannah B.
Currently going on hour 4 of waiting for a routine oil change that was a set appointment not a walk in.. when finally checking in about what was going on at 3.5 hours I was told mine was next to go in due to being "busy and overbooked".. There's a total lack of planning and organization going on at this place. Seems to be a lot of employees walking in and out of office but not a whole lot of work going on.. wouldn't recommend unless you have an entire day to spend
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July 2023 by Kimberly M.
Took my vehicle in for my scheduled Oil Change and was greeted by a friendly service Advisor. I informed him I would run some errands and be back in a few hours. My vehicle was ready when I returned and everything explained well.
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July 2023 by A H.
I made an appt &dropped my car off on 7-24-23 to service a check engine light for a P118b code. It should have been a quick&easy fix. Upon dropping my car off for a SCHEDULED APPOINTMENT, I was told by ARSHAM (the problem), Service Advisor, that it would be TWO TO THREE days before they would even LOOK at my car &give me a diagnostic of what would need to be fixed. 2-3days?! for a scheduled appointment? So my car is sitting for 2-3 days, completely drivable, &I just need to leave it there so you can get to it whenever you feel like it, meanwhile, I'm w/o a car that is just SITTING! He says with a smile, yup, that's how it works. I think he gets pleasure in being rude! He got agitated while making accusations about me &stated very clearly, "what are you going to do about it, you're just a woman, you don't know how it works." Over 24 hrs passed, &I get a call from ARSHAM that my car would be $800-900 to fix. I asked if it was under warranty &he says with pleasure in his voice, nope! I tell him I'll call back. I called GM& the warranty co. &was told by BOTH that my car should be covered STILL under TWO warranties& if ONE didn't cover it, the OTHER would. GM was able to see my ext. warranty in the comp JUST FINE.. so why couldn't ARSHAM see it in THEIR system? So I call back &tell him &he's a horrible actor.. he says, oh really you have a warranty still, through who.. I tell him& he says oh yea, we deal with them all the time no prob, then asks where I purchased the warranty &I tell him through the DEALERSHIP WHEN I BOUGHT THE CAR.. as if he's not looking RIGHT at it in the comp like the GM rep was able to see clearly! He says ok, then tells me that they need to order the part which would take a day or 2 &would be here no later than Th 7-27-23. This is now 4 full days of my car being in the shop, even though it's completely drivable. I don't hear anything back. I call on Monday, 7-31-23 to see what the status of my car is.. dreading having to deal with ARSHAM again since he's rude, incompetent &disrespectful towards women &I luckily end up getting another service emp. who says he can check with the shop &call me back. I get a call back &he immediately apologizes &informs me that the part needed to fix my car was NEVER ORDERED!! My car has been in the shop for a WEEK!! sitting there because ARSHAM INTENTIONALLY didn't put an order in for the part so I would be w/o my car longer! The service guy says that HE just finished this exact same issue on another car Th/Fri, &IT took 3-5 hours worth of labor once the part was rec'd. I asked him, wait, ANOTHER CAR.. came in for the SAME thing &got FIXED &RETURNED?!?! WHEN did THAT car get dropped off if I'm sitting here STILL over a WEEK later w/o MY car, &that 1got dropped off ANY TIME AFTER MINE?!?! You don't think that is completely intentional actions by ARSHAM?! who is responsible for ordering the part through the parts dept?? The guy was quiet for a min &said, he apologized &could only speak for the actual service dept ¬ for ARSHAM. In other words, he KNOWS that car came in AFTER mine, got fixed &returned BEFORE mine, which solidifies my belief that ARSHAM does this intentionally to f**k w/ppl. I was supposed to get a call back from a mgr, &never got a call back UNTIL after this review was posted. I got a VM from Mike Templeton, Service Mgr stating that I urgently needed to return his call. I returned his call, &he immediately became unhinged &only wanted to talk about my review &NOTHING going on with my car. He called me delusional, while yelling over me the entire time. He hung up on me after telling me that he didn't care one bit about what had transpired with my service experience. He informed me that I'm never allowed back at Fresno Buick GMC &my car was "done." He wouldn't answer any questions about my car &spoke to me in a threaten
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July 2023 by Mark K.
Made an appointment for an oil change. 3 to 3 1/2 hours because they are "busy". More like overbooked.Why make an appointment if a 30 min oil change will still take 3 hours. This was my first and last time I come here. DMV vibes. If they can't respect my time I can't give them my business
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July 2023 by Tiffany W.
First I will start out by saying everything I will be listing today is documented in writing and available for review. We live approximately one and half hours from Fresno GMC. Having documentation was vital.Our dealings with Fresno GMC started on 6/16/23 on VIN # ending in 1145740 2023 GMC Canyon Denali.On 6/16/23 Fresno GMC provided us a written bid on the Canyon for MSRP plus $995 for LoJack, $995 for 3M, $3000 Markup & $5200 Extended Warranty.We declined this offer and stated we do not believe in paying more than listed MSRP and we will not pay all the other garbage fees.Fresno GMC came back with an offer of MSRP plus $995 for LoJack, $395 for 3MWe declined again and stated we do not believe in paying all the garbage fees. The dealership stated they could not remove the LoJack Fee or the 3M because these items were part of the vehicle.On 6/21/23 Fresno GMC called and said they were willing to sell the vehicle at MSRP without any garbage fees, however we had to buy the vehicle today. We requested a written OTD cost with our First Responders Discount in which we provided our Claim Code for the First Responders Rebate.Once we received the written OTD price with the $500 First Responders Rebate we replied with a text message at 10:32am with "Lets do it " we will be at your dealership ON or BEORE 7:30 pm. We provided the dealership with our registration names and copies of our Drivers License and Insurance cards. We sent a text at 10:40am asking Please have the paperwork completed and ready for our signatures. My husband had been at work since 4:30am. He will be tired. The sales person called and said everything will be ready. I asked if the vehicle will be fueled in which his response was "Yes" and Serviced ready for delivery.At 11:18 we texted letting the dealership know that we will need someone to show us tonight how to put the transfer case into Neutral for flat towing. We had a 2017 Canyon and didn't know if it was the same. They responded it "Should be the Same" in which we responded "Please Confirm" also "Confirm by trying it on the truck" At 3:37am the dealership texted and asked us to text them when we are on our way. At 4:02 we responded by text that We had just left our house and headed your way. At 4:06 I texted again Please have our paperwork done and ready for signatures.NOW at 5:35pm within a minute of pulling into the dealership we receive a text from the dealership saying the $500 First Responders Rebate isn't eligible for the New Canyon. Now we are ticked!!! We arrived and clearly showed them on the GM Website that the 2023 GMC Canyon does in fact qualify for the rebate. The dealership did not have our paperwork ready for us. They were just starting it. We asked them to split the Rebate amount since we had driven over an hour an half and if they had completed our paperwork ahead of time which we requested and they agreed we could of addressed this issue before we made the drive in which they responded with a firm "NO"Now while the dealership was suppose to be doing our paperwork I asked to see how the truck went into Neutral for flat towing. All of us went out to the truck and the truck was completely DEAD. The sales person and manager tried multiple power pack jumpers and nothing worked. I recommended taking another battery out of a truck that was sitting next to ours so we could get on the road and grab something for dinner. Finally after an hour and half of trying various things the vehicle finally started. Now during this entire time our paperwork still hadn't been entered into the computer printed and ready for our signatures. The dealership is closed, the vehicle still needed to be fueled up and the truck detailed. The salesperson took the truck to be fueled while we were doing the paperwork but did not have the truck detailed. While doing our paperwork they informed us the second remote didn't work so they gave us a "Due Bill" stating they owed us a new Remote and a new Battery all in which we could get
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February 2023 by Yesenia Z.
Our brakes went out on our way to a family snow vacation while passing thru Fresno. After being turned down by another dealership who refused to look at our truck because it was "late on a Friday". We went down the road to GMC (which should have been our first stop. We have a 2017 GMC Sierra). Your service rep Harry was so nice to us. We explained our situation and said we were from out of town and what happened. The technician (I didn't get his name) was able to tell us our brake pump went out and needed to be replaced and luckily there was one in stock. They were able to get the job done that same day. I was practically in tears. I can't imaging what would have happened if this occurred in the mountains with snow. Thank you for squeezing us in! Keep up the great service!!
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December 2022 by Ana N.
Excellent and timely service.The customer service rep was friendly and courteous. I'm very pleased with their service.
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June 2022 by Greg G.
I pre-ordered my new Hummer EV, I decided to try to stimulate the Fresno economy since I normally make purchases of vehicles in the Los Angeles area due to competitive pricing. I should've gone that route since I received an email less than 24 hours ago from the Fresno GMC dealership leasing (David C.) stating that they are going to charge me over $25,000 on the vehicles MSRP!No other dealer in the CA region is marking up the Hummer except this location, it's so sad I really wanted the car and they ruined it by being greedy.
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May 2022 by Dan R.
Had a recent disappointing experience. When this was Kitahara Buick GMC, I purchased a car and purchased an oil changes for life contract. Then somebody bought Kitahara. I continued to take my vehicle in for regular service with no issues. Made an appointment for an oil change, still no issues. However upon arrival, Gary the service tech tells me this will be my last service. After disagreeing with him, he became rude and condescending. He rewrote the service ticket to note that I agree I am responsible for any damage. When asked about it, he tells me my vehicle is old and "anything could happen to it." I said yes, but if your mechanic makes an error then I should not be responsible. He refused to change the language. Said I could sign it or reschedule. I opted for reschedule but did not give back the service ticket. As I get into my vehicle to leave, Gary calls me an asshole.I did call General Motors corporate but have had zero follow-up from GM or Fresno Buick.
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January 2022 by Meg S.
Sal from the sales department helped me find the perfect SUV for me and my family. for two days we went over different options and trim levels until I was happy. and to top it off he managed to keep my payment within the range I wanted. Sal was really patient, I didn't feel pressured into a car. in fact I got a family vibe, like he really was trying his best to help me get the vehicle I wanted. I ended up with a 2022 Buick Envision Avenir and I'm in love with it!! so yeah, ask for him!
