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February 2024 by John Scobey Jr
Quick reliable and friendly service
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August 2023 by EP “In2thrgroove”
Was there on a Saturday morning and I have to say David who assisted me has a great attitude. A smile and a small conversation goes a long Thanks David..
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July 2023 by Ernesto Pina
Was there on a Saturday morning and I have to say David who assisted me has a great attitude. A smile and a small conversation goes a long Thanks David..
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July 2023 by Vince Nguyen
1st time write comment about a banks, and this the worst branch ever
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May 2023 by Deidra Little
Very slow they take forever here even if there's only 1 person in line it can take up to 30min. I hate to see how long it would take when there's alot of people.
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March 2023 by Anthony Coughlan
10 days to get an appointment for a safe deposit box. If they answer the phone, that is.
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November 2022 by Tanya D.
This is seriously the WORST branch - do not go here if you can avoid it. I'm not sure where to start, I've had so many bad experiences here. I have started traveling over to the Costa Mesa branch whenever I need to do anything in person. But today I tried one more time to give them another chance... bad idea. Four people working behind the counter, all their signs say closed , chatting with each , one person helping one customer for over 10 minutes. I finally gave up and tried to use the ATM and of course after entering all the information it was unable to process what I was trying to do -- which I already knew , but thought I would give it a go since I was getting no help in the branch and not even any acknowledgment that I was standing there. Seriously they didn't even look up from their personal conversations. So I went back in one more time waited 10 more minutes still no help. Finally gave up and I'll head over to Costa Mesa. Senior leadership really needs to get this branch manager fired or retrained!!!
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November 2022 by Rich Waitas
Cannot complete transaction. Technical vault problems but would not answer call before arrival. Edited for inconsiderate response ...<redited to be accurate "bank staff was unhelpful and could not be any less consuderate to my time or situation"> This was during normal operating hours and inside the branch was not able to provide withdrawal service and the amount exceeded ATM limits. I tried to call before arrival but no one answered the call.
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November 2022 by Dave Moore
Slow service.. 30min wait for withdrawal..also horrible exchange rates and fees when compared to other banks.
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February 2022 by David Siliuta
Absolutely terrible customer service! If I could give this bank/manager zero stars I would! The branch manager is a joke. Educate and train your team better!
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February 2022 by Rich W
Cannot complete transaction. Technical vault problems but would not answer call before arrival. Edited for inconsiderate response ... This was during normal operating hours and inside the branch was not able to provide withdrawal service and the amount exceeded ATM limits. I tried to call before arrival but no one answered the call.
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October 2021 by Feeding In Motion
The lady that helped me Mandy Tran was the most sweetest young lady , so helpful and had the patient with me being a senior. She was able to look up all the information I needed. Offer me to come back at her working hours and days and still continue helping me if I have any problems. She deserves the recognition
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September 2021 by Jk J.
Every time I withdraw money they always ask me what I'm buying what I am doing with it and all of these personally questions that are highly inappropriate, that they have no business asking.. Disgusted. And no not when it's a large amount - even just $100 or $300 which does not have anything to do with regulations because they are NOT required to question anything about where I am spending it at that amount! Nosey and inappropriate! No excuse.
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August 2021 by Willy v.
I went in to the bank as usual there's a line and only 1 teller . I got to the window and it was a male employee and I said I'd like to make a deposit, he rolled his eyes and I asked him was there a problem , no response. This employee needs to learn some manners . This is the closest bank to me but I'll seek out another branch where people appreciate my business.
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May 2021 by Ray W.
This US Bank branch is typical of the others in the area. I visited the Magnolia branch to set up a Safe Deposit Box because my old one near the Westminster Shopping Mall closed theirs. The person who assisted me in this transaction was Mr. Leo Flores. He did a great job helping me decide on the available box sizes and did all of the paperwork quickly and efficiently. He also assisted me the next day adding a relative to the documents allowing her to access the box. In addition, he was courteous, knowledgeable, and went out of his way to assist us. I think he deserves some extra recognition for his customer service.