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February 2024 by Alex Rios
William was awesome with his customer service and knowledge. Helped me out soon much . Come see him for any help
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January 2024 by Bryan B.
You guys need to step up your game. When a customer gives you the year, make, model, engine size, transmission type, the dimensions...and even the part number...you have no excuse for getting it wrong. You can't order parts from the hub or other stores and call the customer to tell them it's ready for pick up, only for them to take it home, pull it out of the box, and see that it's damaged because you didn't check the part beforehand. And then, put in an exchange order and get a completely different part (an incorrect part), and call the customer again to pick up, only to put them through that nonsense for a second time...why? Because again...you didn't check it beforehand. You know why everyone who's got time in the automotive industry makes fun of counter guys at parts stores? This is why, right here. You not only don't know a dammed thing about what you're selling but you also couldn't care less about taking any initiative to make sure that what you're doing is being done the right way. You guys are clock punchers and it shows. Such a shame too.
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January 2024 by Loke Lani
My go to
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December 2023 by Jimi blingbling
Visited the local O'Reilly auto store in fountain Valley calif wow!!! I really needed to purchase some fluids and accessories for my vehicle. great customer service, quality assistance and most impressive was they offered to assist. this location deserves more than 5 stars due to really appreciating customers, and I send to this store location much gratitude and debt to making feel I matter, jimiblingbling Google maps reviewer 16M the manager was a wonderful example of Leading, grasias see you guys soon
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December 2023 by Chantal C.
Both my headlights went out. Will gave me old school above and beyond customer service. He was so cheerful and genuine. Thank you again! Merry Christmas!
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November 2023 by Alc C.
I went in today looking for a part for my truck and the two gentlemen that were working greeted me when I walked in and Miguel helped me. He was very nice and professional helped me find what I needed and went an extra step and recommending something. You have my business from now on it's nice to be greeted and to have someone help you find what you're looking for.
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October 2023 by Lisa Jastillana
The guys were great. Truly tried and successfully figured out how to replace my headlight. Personable and professional. Great service and selection
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October 2023 by Ron Provence
Good service, good prices!
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August 2023 by Josie Garcia
Excellent Customer Service. I highly recommend!!
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June 2023 by Ling Ling Z.
Ellis was very helpful and had great manners! He greeted me when I arrived, asked me if he could help, got the correct item I needed (because I almost got the wrong item), installed my wiper blades and poured windshield fluid without hesitation. Gentlemen like him are nice to come by, thanks again!
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April 2023 by Christien P.
Shawn, a sales dude there really went out of his way to help run down an issue I was having with. Some parts I got from out of state Oreillys. Just a stand up guy. Gave me a direct line for customer service, called the manufacturer to run down the issue I had. Better service than most strip clubs I've been to. And I've been to a lot of strip clubs.
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March 2023 by J Tamba
I am absolutely thrilled with the level of customer service I received from the staff at O'Reilly Auto Parts in Fountain Valley. In particular, I would like to commend Shawn for going above and beyond to help me with my purchase of Bosch window wipers for my BMW 328i.I was pleasantly surprised when Shawn offered to install the wipers for me, which was a tremendous help as I would have struggled to do it myself. His willingness to take on the task without hesitation really stood out to me and made my experience all the more enjoyable.Shawn's friendly and helpful demeanor was truly refreshing, and it is clear that he is dedicated to providing exceptional customer service. I am grateful for his assistance and feel confident that he would be an asset to any customer-facing team.Overall, I am extremely satisfied with the level of service I received from the team at O'Reilly Auto Parts in Fountain Valley. It is evident that they take pride in providing excellent customer service and I would highly recommend them to anyone in need of automotive parts or advice.
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March 2023 by Barking Mad Wagger
I am absolutely thrilled with the level of customer service I received from the staff at O'Reilly Auto Parts in Fountain Valley. In particular, I would like to commend Shawn for going above and beyond to help me with my purchase of Bosch window wipers for my BMW 328i.I was pleasantly surprised when Shawn offered to install the wipers for me, which was a tremendous help as I would have struggled to do it myself. His willingness to take on the task without hesitation really stood out to me and made my experience all the more enjoyable.Shawn's friendly and helpful demeanor was truly refreshing, and it is clear that he is dedicated to providing exceptional customer service. I am grateful for his assistance and feel confident that he would be an asset to any customer-facing team.Overall, I am extremely satisfied with the level of service I received from the team at O'Reilly Auto Parts in Fountain Valley. It is evident that they take pride in providing excellent customer service and I would highly recommend them to anyone in need of automotive parts or advice.
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February 2023 by Nicole V.
A young gentleman by the name of Patrik was super helpful and very fast with my windshield wiper installation. Not too many service places around here. Thumbs up and many thanks.
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February 2023 by Jackie N
I love this place because they're very friendly and helpful.I bought a few things like car battery and windshield wiper. They even installed it for me for free.How cool is that? 5 Star customer service for sure. I highly recommend coming here to get all your auto parts. Their prices are fair to.
