Cell Phone Stores in Fountain Valley, CA

4 locations found near Fountain Valley
View Map

“I had a problem with accessing voicemail on my iphone and had called Apple to ask for help, when they told me it was a "carrier problem", and I should either go to an AT&T store, or call 611. I decided to go to the AT&T store across the street from me, on Adams Avenue in Huntington Beach, where I had originally procured my iphone. I hadn't been there in years, so it was a new trial for me there, and I was very disappointed. I recall when I first went there, years ago, the person who I dealt with displayed incompetence, as when he attempted to transfer all of my phone contacts from my old flip-phone to the iphone (at that time, an iphone 7), something went wrong and many of my contacts were lost. But that was years ago, as I stated. This time, when I went to the Adams Avenue location, it was a Monday, around 12:30 PM, so I figured they'd be a bit busy. I went in and was told by a young lady that I would be taken care of after they were through with another customer, and one waiting. I sat around waiting for my turn, and it took so long I decided to leave and go next door for some pancakes, and return. When I returned, there were still just a single customer waiting, and one being taken care of. I sat down again, waiting my turn. It took quite a while, and finally, I decided to leave rather than continue wasting time. I went out to the car and looked up the AT&T stores on Yelp. I found that every store in my area had only gotten 3 stars out of 5, and that the main complaint was that people felt they weren't getting adequate attention. I felt the same way, so I began to look for a store with a higher rating. One came up, which was the location on Newhope, nearby, across from the local Costco. That location got 4 stars, and many 5 star reviews. I decided to drive there. I was not disappointed. It's a smaller store, with fewer customers since the location is a bit hidden. When I arrived, Jerry immediately approached me and offered his assistance, calling me "boss". (I actually hate that term, though his intentions were good). I explained my problem with voicemail, and he quickly stepped me through some things, including setting up a password. I was in and out in around ten minutes, and felt as if I'd discovered a hidden gem. This location is definitely the best of all those in my area. Newhope AT&T rocks!”

4.5 Superb74 Reviews

“This store is amazing, very helpful! I came in with an issue with my phone and Brandon helped me find a new phone and a nice case, screen protector and the new charger for my phone at a discount. Also even was still able to trade in with the minor issues and all for 20 a month.”

4.1 Good98 Reviews

“The service I received was outstanding. He listened to my requirements and provided the right information & recommendations. The process to transition to the new phone was quick and seamless and quick.”

3.9 Good209 Reviews

“Was busier cuz recent iPhone release but staff did a good job at dealing with customers, ez in-store phone trade-in process with a physical confirmation receipt which slays”

3 Average108 Reviews

You May Also Like