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March 2024 by Marshall L
I'll never take my car anywhere else!! Caliber Collision is simply the best hands down. All of their service personnel are super professional, starting from the front office to the shop, and enjoyable to speak with, as they keep you informed almost daily. The Tech's they have, have diamond hands, super skilled at what they do!! I want to thank everyone at Caliber Collision for not just an awesome job, but for an awesome experience as well!!
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March 2024 by Owen Ciabattini
Professional staff and super easy to work with. Karla is so kind and Mo is a real pro! Both of them left a great impression and the owner should be proud to have them on staff. Great work guys!
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February 2024 by Cali Stylii
Kept me updated on my vehicle status Karla was very pleasant to talk to by phone and at the shop Mo and Cristian where helpful with the care of my vehicle being repaired.
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February 2024 by Rita Jo Daniels
Carla and Mo are fantastic employees and representatives of your company! They were both extremely friendly, professional, communicative and efficient! My repair was completed quickly and beautifully done! I would not hesitate to use them again, if I ever need vehicle repairs! Thank you!
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February 2024 by William Elliot
All of the people I have met and dealt with during the time my car was being repaired are very nice and knowledgeable as well. Karla the receptionist is a true professional and very pleasant as well. Christian was in charge of my vehicle repairs and I believe I was fortunate to have him handle my case. I highly recommend them both.
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February 2024 by James Strang
Took longer than expected due to the holiday, but the service was amazing. The repair looks great. Team was very helpful and friendly. Communication was quick and painless. One negative is their pricing is pretty high
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January 2024 by John and Frayda Eilbert
They are very helpful, courteous and do a great job on your car.
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January 2024 by Judy Mcgowen
Very nice people would recommend them to everyone
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January 2024 by Laura Bautista
Excellent work and communication through out the process
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January 2024 by Fanny Rosaldo
I had good customer service that I def recommend to anyone looking into it.I had Christian help me through the process. I recommend with no doubt!
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January 2024 by tdoancan
Overall customer service is excellent at Caliber Collision. Over the years, I had a few times used services of this shop and this time it was good too, regarding services received from advisor (Christian Chavez) and staff in general. The only issue is the paint work on my Mazda6 car is not matching 100% to the original one, although there was a rework after the first repair (when the color was even worst). This means that even after the second fix, the color is still not matching. The technicians working on this car seemed not to discover that fact (color mismatch) which is too bad for a shop this size. In fact this colour (Soul Red Crystal) is extremely sophisticate and hard to replicate by body shops but it's still possible to do a perfect matching if efforts or technology were invested. Be careful if anybody has car with color that is also difficult to replicate, comparing to original one. Also, some of the parts that were replaced have some kind of paint slightly covered it whereas there should not have any paint (plastic components of bumper that should not be painted). The light paint covering this plastic part made its surface dull instead of shining.
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December 2023 by Jessica Osuna
Christian and Karla were so helpful in checking in and keeping me updated on my cars progress. I am satisfied with my repairs and the customer service is amazing.
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December 2023 by daryn vu
Got rear ended, they asked if I was okay after the accident. The customer service was amazing, I was treated and handled really well. I really recommend this shop.
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October 2023 by Nam Eric Doan
Had a somewhat rare car fixed here (2019 Toyota Mirai) but they said they could do it, and they were authorized by insurance to handle this model. It was fixed, but I had to bring it back for a missing sensor cover on the front bumper. In addition, the bumper they installed did not fully clip into the body of the car, and continues to pop out, even after pushing the clips back in, it will pop back out. I bought the car back to caliber and explained the issue to them and they said, "come back when it keeps happening", which is pretty dismissive I would say. If your car is something you would consider a low production car, probably best to avoid any Caliber locations. Attached photos show the fitment issues.
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October 2023 by Alex Tran
Luis is a fantastic service advisor. He is very friendly, communicative and thorough. I appreciate him checking in with me for any updates so I know exactly what is going on with my car while it’s being repaired. I don’t have to worry about anything knowing that Luis is looking out for me!Services: Painting
