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February 2024 by Corey B.
Do not go to this Walmart even off principle alone! I have not ever left a negative review for a business before. I arrived to this foothill ranch Walmart at 10:52pm (6 minutes prior to closing) I have a really bad sinus infection. I was told by Dr. To get a sinus irrigation device to relieve congestion. I parked prior to 10:50pm and got to the entry door at 10:52pm, the automated doors opened (probably because they are set to open until 11:00pm). There were two other patrons a young man and a woman. Both inside the first entrance door but being refused entry into the second entrance door, by a middle aged blond employee with a covid 19 mask on. It was still 8 minutes prior to closing and I tried to explain I just needed a decongestant from in front of pharmacy that I had a bad sinus infection. She literally said "I don't care". I didn't get a chance to say anything else because the two other patrons who'd been refused entry since even earlier continued to ask for a manager and a reason why they were not allowed in prior to closing time. The employee just kept refusing to get a manager and kept stating "I don't care" "we are closed " (even though.. they were not). Finally the young man who'd arrived even before myself and was wanting to buy a charging cable from in front of the counter just said "you know what I'm going it's not 11:00" and quickly walked past the employee into the Walmart. Then she decided it was time to finally go get the manager.. myself and the other patron remained by the entrance/ exit while the 4 or so people who had checked out and where waiting to have their receipts viewed all just stood there waiting. I waited probably 3 minutes and then just decided to leave. The other patrons and I all agreed to leave a review about this experience. However when I just created a yahoo account and went to leave a review I noticed they already have a 2.75 out of 5 star review on yahoo.. they obviously I'm not the first person to have a bad experience here. So management probably won't even be made aware of this review. I really can't believe this happened at a Walmart... for what reason did this employee choose to do this aside from a pointless power trip. I really needed that decongestant and all three of us arrived well before closing.. and they refused to get a manager when we were not allowed in. If management does see this call me at 760-521-2460 And if they don't see this I'll call tomorrow or keep leaving bad reviews on yahoo and Google Reason why I say that is I called the customer experience line off google & spent 8 minutes going through prompts and holding just to be told that department closed 4 hours earlier and for call to drop. .. seriously no one is expecting that much from Walmart. Only that is stay open for it's official hours and for it not to be operated like the DMV.. it's not a high bar held for a Walmart. This woman should be fired or never have been hired.. there was literally no reason to bar entry to people for no reason that long before closing time.
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February 2024 by Noora A.
Almost 5 months the water machine doesn't work all the time coming to fill my bottom waters but the machine doesn't work been five months ago and they still put the sign the water machine out of service. I don't know why they don't fix it until now and this is not good for the big company like a Walmart.
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January 2024 by Mr N.
Cashier and manager Oscar are incredibly rude in their service. They refuse to price match even though company policy allows them. Employees use inappropriate language inside the store. Feels very uncomfortable shopping at Walmart.
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January 2024 by Kathy R.
I did a grocery delivery yesterday. I ordered two packs of lunch meat. Opened one today - MOLD! I look at the sell by date and it said Sept. 23, 2023!!! 3+ months ago! I called the store and it rang and rang and rang - no answer. WOW. Never shopping at Walmart again!
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January 2024 by Albert L.
Was told by an employee that an item in store would not be price matched to the same item on walmart.com at a cheaper price even though it's stated on their corporate website policy
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December 2023 by Rima M.
We were grabbing some Christmas candy and bags for gifts at this Walmart today at 8:30 am or so and this tweaker who was ironically wearing a heart tie dye shirt walked by my husband myself and our small dog who was bothering no one and screamed at us about how we aren't allowed to have dogs in the store. She was chewing gum or her tongue like a brick of concrete and was threatening to kill our dog & spit towards us. Employees watched and did nothing. Mind you there's tons of other dogs in the store; on leashes and in carts. Our dogs is 5 lbs and was in a cart.
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November 2023 by Eddy I.
STOP STOP STOP DO NOT BUY FROM WAL MART DO NOT BUY FROM WAL MART I purchased a 75 inch television from this place and spent my money on it I drove over an hour and a half to get to this shop cuz it's the only Walmart that had it on sale I was very happy I got home looked into having somebody put it up for me so I could watch football on Thanksgiving with my family coming over I spent over $270 on some guy to hang it up for me with him charging me for the TV and the mount to the wall to hold the alleged 75 in TV. The person who put it up afterwards told me that it does not look like a 75-in because he's done hundreds of them so we took a measurement and lo and behold It's a 65 in so Walmart is charging me for $75 and getting a 65 inch instead This is Consumer Fraud I'm going to report the Attorney General's office in the meantime don't get ripped off by this company or their sales especially tomorrow for Black Friday they're a bunch of liars Liars Liars Liars These people responded with wanting me to spend more money to take the TV down and put it back in the box that I tore up already return it to the store and get my refund where I cannot find the same price for a 75-in that they advertised this is what they're conclusion is today 11/25. People stay away
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October 2023 by Elena M.
Wal-Mart of Foothill Ranch, CA: Answer your phone!! I called the AutoCare center 13 times and letting it ring off the wall but no answer. Someone answered the AutoCare phone and hung up!!! I tried the Operator and also no answer!!! Is your store that busy or terribly understaffed?
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August 2023 by Hirbod K.
arrived at this Walmart 3 minutes prior to them officially openin. the door was open so I entere, and asked one of the employees if i could enter and they said yes it's okay. 2 minutes into shopping manager shows up and tell me very rudely they are closed and I have to leave. they kicked me out for 3 minute by the time I explained it was already 6:00 am and they were open but she still didn't care. this location has the worse employees
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August 2023 by Wendie L.
So I don't know how to put Instacart on Yelp but I've been with them for years and never had a problem until today, but I'm really complaining about is the Shopper. He is the rudest most unprofessional shopper I've ever dealt with. I ordered 23 items and it took him two hours to get two items into the cart because he was doing multiple orders anyways because I asked him how many orders he was doing. He decided he would just cancel my order. So if you're in the Laguna area I'm gonna post a picture on here so you know what he looks like his name is Eric if you get him to do your shopping for you beware to get horrible customer service! He explained to me that he didn't care if he got a bad review and then he laughed.
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August 2023 by Camila A.
Everything was out of order they were kids running around playing breaking thing and the employees were just sitting there doing nothing. Another thing is that nothing had a price and when you go to try to check the price the machine are always broken
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July 2023 by Chase R.
Just spent over $800 on groceries this week and I am absolutely disgusted! The bakery needs to be closed permanently! Hairs in every single one of our donuts! Long black hair in both the cream filling and under the chocolate! Absolutely disgusted! Every item that was produced by Walmart had hair or bugs in it! Donuts, pies, pastries, cakes! Nearly $1000 on 4th of July supplies and more than half of it was thrown out! Absolutely disgusting!
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June 2023 by Ed L.
Walmart is still a good place to shop for name-brand household goods. They just remodeled the store so it takes some hunting to find items on my shopping list. Part of the remodeling is to add more self checkout stations so hopefully shoppers can get in and out faster in the future. Walmart has a guy stationed by the exit who will mark your receipt when you leave. I often wondered why he is there if Walmart does not its associates to stop shoplifters when they leave. Anyone can shed some insights here?
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June 2023 by Adrean J R.
I really love the new remodel Walmart is going through. It makes me realize how beat up the store was getting. It's so fun to have a clean brand new cart to zoom around within each of the areas, going through their metamorphose. Grateful for the fitting rooms coming back. I'm surprised at the clothing Walmart offers and how much of it I seem to keep buying. Glad they are reinvesting in a facelift of the store for all of us. A big reason I really love the store is the people that work there. All the way from the checkout, to the greeters, and especially the pharmacy! Big shout out to Farnaz and Eric, and everyone there that have really been compassionate with me during all my medical trials. They are always good about explaining things and answering questions and they always try to get the best deals on whatever it is I need to buy. I LOVE THEM! I also just love the greaters there are so many of them I don't know all of their names but we definitely recognized them all by sight. Aliyah is one I just visited with the other day and I just loved her dearly. Most of these big grocery short chains have high turnover and nobody knows anybody but it seems like even for its size, there's a low ecosystem community there and the people really do care. But be patient with them... I believe they are all doing their best and when they get to know you, they really try even harder. I myself really do love the store and the folks that work here.
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May 2023 by Salliese T.
I was excited to find a location that had the items I wanted in stock. However, I was disappointed to learn that the fitting room was closed. The store suggested that I buy the items and try them on at home, with the option to return them if they didn't fit. This was inconvenient for me, as returns can take a long time at customer service. Overall, my experience was disappointing.
