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March 2024 by Celia campbell
So today(3/28/24) i( African American, female, 20) was going to pick up my mobile order and shop around. while I’m shopping asked employees if I needed any help or needed help finding anything I said. So I noticed when I said no to one of the employees she gave me a dirty look, then walked over to the next aisle. then I walk away from where I was to go to a different aisle/section of the store.she was there,so then I go to a different part of the store she was there.next I walk across the store to see if she followed and she did,I then asked her why she was following me,she said “I’m just walking around the store” then I walked off, then noticed I didn’t see her a single time after I asked. so I go back to the original section I was at to continue shopping in peace, I found something I liked then bought it. Then after I paid I decided to continue shopping/looking around the store some more, I noticed all the employees would be staring at me. this one lady came to ask me if I needed any help I said no,then walked to a different aisle. I was in the aisle for less then 30 seconds and she happened to be in the next aisle over looking over the aisle watching me.i then notice there are a group of employees talking to each other while looking me,I ignored it and continued to look around more.next thing I know a cop is there and an employee was talking to him and looking over at me to kinda like signal to him that it’s me.i ignore it and continue shopping.i get in line and one of the employees that was talking to the officer rings me up and has a very rude attitude. I take my item and walk outside .i start walking away from the store and noticed 2 ulta employees following me.i turn around immediately to return my items because that was so rude and unprofessional of them to do that after i spent maybe +$50 after picking up my mobile order.so i walk in and immediately one of the 2 workers asked “did i need something”with a attitude. I asked her why they followed me out the store she said “the other employee was having an asthma attack”so i ask where the other employee was(mind you she was the one that rang me up) the first employee said “she was in the back of the store” so I turned to head back there and asked her why she followed me out she said “ she was going to her car”(mind you there were 2 of them and there were no cars in the direction I was walking and the other lady told me a whole different story) so anyways she tells me that lie while walking away. Then I’m approached by the other employee that followed I asked her why they followed me she said she didn’t have tell me(I was ok with that) she then said that I had no business being there. I then asked to speak to a manger.so she told the other employee to call the police. I then waited for the police to arrive while I waited.the second the police officer stepped foot in I said “oh you must be here for me” he then asked me to explain my side I started to but before I could both the employee that followed me outside came up to us to join the conversation. they would talk over me so I couldn’t explain my side of the story. The officer explained that they were trespassing me I said that’s fine but can I return all items first he let me, so I get in line and one of the employees that followed me out told me she was the only one that could process the returns.i wasn’t happy about it but I wanted to leave and was on the edge of tears, at this point I’m recording so I could call corporate and have proof of the situation and she didn’t like that I was recording so she claims “she felt threatened and unsafe” just from me taking a video for my safety and for proof.so I felt like that didn’t make any sense because she was standing right next to me when she and her other employee rudely interrupted the conversation me and the officer were having, she also felt comfortable enough to follow me around the store but the second I pull out my phone she feels threatened and unsafe??????. The officer proceeded to make smart comments, and belittle me. I will NEVER BUY FROM ULTA AGIN!!!
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January 2024 by val jack
Title: Ulta Beauty: A Paradigm of Beauty ExcellenceIntroduction:Ulta Beauty has emerged as a true beacon of excellence in the beauty industry, captivating customers with its exceptional offerings and unparalleled services. From its extensive product range to its delightful shopping experience, Ulta Beauty continues to redefine the concept of beauty. This essay explores the myriad reasons why Ulta Beauty is undeniably amazing, highlighting its commitment to quality, customer satisfaction, and innovation.Expansive Product Selection:One of Ulta Beauty's greatest strengths lies in its vast and diverse range of beauty products. Whether one seeks high-end makeup brands, luxurious skincare lines, or professional-grade hair care products, Ulta Beauty has it all. By curating an extensive array of options, they cater to the unique needs and preferences of a wide customer base. This expansive selection ensures that every individual can find the perfect products to enhance their beauty routines.Knowledgeable and Friendly Staff:Ulta Beauty takes pride in its highly trained and friendly staff, who are passionate about all things beauty. Their expertise shines through as they provide personalized guidance and recommendations, helping customers make informed choices. Whether it's finding the ideal foundation shade or understanding the latest skincare trends, the staff at Ulta Beauty is always ready to assist, creating a welcoming and inclusive environment for beauty enthusiasts of all levels.Exceptional Customer Experience:At Ulta Beauty, the customer experience is paramount. The stores are meticulously designed to provide a visually appealing and comfortable ambiance, inviting customers to explore and indulge in their beauty journey. Moreover, Ulta Beauty offers unique services like makeup consultations, where skilled professionals help customers discover their signature looks and experiment with new styles. Additionally, the ability to sample products before purchasing ensures that customers feel confident in their choices, fostering a sense of trust and loyalty.Innovative Approach:Ulta Beauty continues to push the boundaries of innovation in the beauty industry. They actively embrace emerging trends, collaborating with renowned brands and influencers to bring exclusive product lines and limited-edition collections to their customers. By staying at the forefront of beauty innovation, Ulta Beauty ensures that customers have access to the latest and most sought-after beauty products, further solidifying their reputation as a trendsetter.Community Engagement:Ulta Beauty goes beyond being just a beauty retailer; it actively engages with its customer community. Through various events and initiatives, such as beauty workshops, charity partnerships, and local outreach programs, Ulta Beauty fosters a sense of connection and empowerment among its customers. By promoting inclusivity and celebrating diversity, Ulta Beauty creates an environment where every individual feels valued and represented.Conclusion:Ulta Beauty's unwavering commitment to quality, customer satisfaction, and innovation has propelled it to the forefront of the beauty industry. With an extensive range of products, knowledgeable staff, exceptional customer experiences, innovative approaches, and community engagement, Ulta Beauty has redefined the beauty retail landscape. Its ability to consistently provide an amazing beauty destination is a testament to its dedication to enhancing the lives and confidence of its customers. Ulta Beauty stands as an embodiment of beauty excellence and continues to inspire and empower individuals on their beauty journeys.
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January 2024 by ritchel battle
I was in the Folsom store on 12/23. I’ll not be going back. I’ve never had a good experience at any of the stores, but went here on the 23rd because they had the Burberry Her I needed for a gift. No one helped me, and Farrah the cashier was just rude. I’ll just go to Sephora from now on, done with Ulta……
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December 2023 by stacia owens
Nice store in and out quick
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December 2023 by Becky Krogman
Found what I was looking for and more.
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December 2023 by Lucy Araya
Good selection of products, decent prices but horrible attention. The shop is located in a shopping with not too much life and a lot of empty spots. The prices were good but considering black friday discounts. Staff very unfriendly, never ask questions, go away without telling a word and no samples. If you like to be treated better and get samples go to the competitors store.
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December 2023 by Stacey Carter
Karissa & Bri did my makeup for a Halloween party (I was Beth from Yellowstone) and they helped me pick out everyday makeup to purchase. They were amazing! I’ve recommended them to all my friends.
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November 2023 by Bella Bentley
Shelia was so wonderful, help full, and Super sweet.Helped me find a new concealer. Fingers crossed that it works out for me but really loved her vibe ?
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November 2023 by Kelly Bazzani
I just wanted to take the time to acknowledge Tracy. She is more than an expert hair stylist...she is an artist and truly has a GIFT! I truly look forward to coming to see her every month as I leave feeling beautifully from the inside out! She is professional, magical at her craft, leaving my hair looking phenomenal!
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November 2023 by Tony Zelinski
Excellent!!!
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October 2023 by Rachel Magallanes
Spent a good amount of time here, some lovely ladies but No Birthday gift...a little disappointed I even have a card with them and they even seen my license...
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October 2023 by Lorre “Lorrelvschocolate” Carver
Whoa.... work on your attitude, girls!!As I was walking in, I noticed a very unhappy gal walking out and made a comment that she would not be back.I proceeded to ask a gal in the makeup dept. about a foundation I was looking for. I got a sample from ipsy and loved it, so I went to ulta to see if they carried it. The young lady I talked to said to see if the gals upfront (register) could look it up for me. She said some ultas may carry different things. She was very nice.Now, the gals up front?? No. They seemed to think I would just know either way and was wasting their time. The first girl that helped me was learning, so she had to ask another (the rude gal), and then she asked someone who seemed in charge. I hope the new gal doesn't pick up on that entitled rude behavior with customers because she seemed sweet. So I went to sephora. They WANTED my business and actually wanted to help me! So why should I go back to ulta? The other unhappy woman I saw leaving the store isn't. Lol!
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October 2023 by gunjan agrawal Realtor
I went there to get a matching foundation for my face. The staff was super helpful and I found a perrfect foundation that matches my skin tone. I would recommend this store for all your makeup needs.
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September 2023 by Julieanne Bird
Thank god for this salon and for Sara!! I was nervous to find a new colorist after relocating from NYC but then I found Sara and have been happily rejoicing with my PERFECT blonde full of dimension and shine. She has done both my cut and my color now. Gorgeous. Could not recommend more.
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August 2023 by hunter
my friends and i went inside here (3 out of 4 of us are people of color) and after barely stepping inside the store a worker (i don’t know her name but she was blonde, shorts, and looked to be middle aged) started following us around, so much that we barely went past the chanel section (right next to the door) and she started calling other workers up and giving someone our description over radio even thought we had done LITERALLY NOTHING. she was immediately rude to us. one of my friends had used the bathroom while there and as soon as i told my other friend that, the worker told somebody over radio to go check the bathroom for packaging. the only items we picked up and put in the basket we put right back because of how she was acting. she was basically stalking us the whole 5 or so minutes we were inside yet still seemed to be trying to call the police or something similar on us. going to sephora from now on.