-
October 2024 by Chelley Chelle
Darla is the best!
-
September 2024 by Moon Tamimi
I visited Soma location this weekend and was provided service by Michele. She went above and beyond with her customer service. I was very impressed with her knowledge. I will definitely go back to this location.
-
June 2024 by Kristina Phillips
I went into the store yesterday evening, around 6 PM and they close at 7 PM, to explore getting new underwear. I knew what I was looking for so I didn’t necessarily “need“ assistance however, the sales associates that were present in the store were extremely off-putting. The storage drawers were disheveled/disorganized and it was a “Pretty Woman” experience as it relates to not feeling like I belong there. When you work in the store that sells “intimate”, especially at a higher price, you want to make somebody feels welcome, seen and assisted. Sometimes going into stores like that can illicit a lot of insecurities for males and females so a caring associate that’s willing to help is always beneficial. To be looked at up and down as if it was an inconvenience that I walked in was not a desirable experience. Sometimes I get great customer service at this store, I’m frequent there, and sometimes it’s the exact opposite. As of late, it’s been the exact opposite of what I’m used to and I hope that changes soon.
-
December 2023 by Hazel K.
Nice and comfortable bras. I like the quality and this store usually has a good stock of bras in my size. However, the customer service is a hit or miss. There are some friendly associates and others are snobbish and minimum. I picked up an order about a week ago and they just put the bras in a small rectangular bag without any covers or tissue paper so it was just kind of exposed as I strolled around the Palladio. Not a big deal but something to note. A week later, I picked up another order for one bra and it was all wrapped and sealed which was nice and appreciated. So a little inconsistentency there. Makes me think the first person that packed my order was not as thoughtful in his/her work. Also, when I picked up my second order the lady behind the counter was on the phone with another customer but no pause for any greetings or any "I'll be right with you, miss" or "let me get another associate to help you". Tried to pick up my order to save time instead I just stood there waiting. One of the associates eventually took initiative and helped me with my order and seemed nice. Like I said hit or miss. Hopefully they will be better and be more consistent with their service.
-
August 2023 by Dawn N.
Just had a terrible customer experience at the Folsom Palladio Soma store and will not be back. The Assistant Manager was extremely rude and condescending and couldn't understand how to process an exchange with gift receipts from a purchase made the night before. I saw similar treatment to an older lady wanting to try items on. I left there shaking & in shock at the treatment received. Highly recommend taking your business elsewhere.
-
July 2023 by Heather S.
Service was helpful and polite. The store was nicely laid out and they actually had the size I was looking for.
-
April 2022 by Julie L.
I needed new bras, and I was kind of in a pinch. The only store I had purchased bras from had gone out of business during the pandemic, and I had no idea where to get one. I am large busted, and bra shopping has always been a drag - nothing fits properly, it can be somewhat awkward and always exhausting and expensive. I found SOMA through a google search, and I had seen it in Palladio but had just assumed it was an expensive store with pretty bras for small-busted women only. I was SO WRONG! I walked in, and immediately was approached by Danielle. I told her what I needed and she offered to do a fitting right away - this was even more amazing since the store was closing in 25 minutes. I knew they'd be closing and didn't think they'd even have my size, so I was just planning on grabbing whatever *might* fit. We did a fitting and she whisked me away to the fitting rooms. She brought me 5 different bra styles and they all fit. I was elated and panicked, LOL! I thought, "I can't afford all of these, but how will I choose?" Trust me, I'm used to settling, so being able to choose? It was like being a kid in a candy store. I picked out 2 and planned to come back next payday - then Danielle came in to let me know that all of the garments I was considering were 25% off plus I'd get a $20 discount if I spent $80. Sold. I've been paying $55 for bras that were uncomfortable and boring. At Soma, I found 3 beautiful bras (including a gorgeous and sexy black lace bra) for about $34 each, with the discount. They have an awesome reward program and I'll be back this week! Danielle was amazing, she was so nice and made the entire experience really easy and comfortable. My new bras are super comfortable, too! And he straps don't slide after wearing them all day. If you have a hard time finding bras, I super recommend that you try Soma in Palladio. I wish I'd tried them years ago!
-
December 2021 by Caprice Dorn
I am large busted and want comfort with style. They have both
-
August 2021 by Christina Adame
I sent my BFF and they sized her 2 sizes to big and said it was company policy not to size anyone so close to closing. Then they closed the store 15 minites before closing. I bought 3 bras from there before. Never will i ever shop at Soma's again.
-
July 2021 by Christine Versichele
I loved this place, and the service is great. Workers know their product. I am a bit disappointed in the pricing. It has definitely gotten more expensive.
-
July 2021 by Lizz H.
Wow! The customer service at this location rocks! I have had two store visits and an over-the-telephone order. All three encounters exceeded my customer service expectations! Friendly, professional and knowledgeable employees! Located in the beautiful Palladio Shopping Center, Folsom. It is a clean and well organized store. Quality lingerie products and plenty of brands from which to choose. Leggings, shorts, swim suits and all that other stuff you just have to have :). I love the lounge wear! I bought 4 different patterns of the same style lounge frock.. One I can literally wear as a cute summer dress. These people are here to serve you with a sincere smile on their faces. Thank you all! Highly, highly recommend! SUMMER SALE CURRENTLY IN PROGRESS!
-
May 2021 by Glenda Crawford
Went to soma today, wishing to purchase some bras. The women that tried to help me was not a great representative. She said come over here and opened a drawer an said pick what you want. She didn't measure me and never came in thedressing room .there was a Hugh disconnect. With me as a customer. I was very frustrated and walked out. . I'll have never had this experience at soma. I was very disappointed.
-
May 2021 by Jan Meyer
Inept is all I can think of, went in with a simple return and left after then trying to figure it out! First person and 2nd person could not agree how to ring up a returnWaste of time and never returned my items
-
March 2021 by Theresa G.
Everyone was wearing masks....I provided my size and what I was looking for. Was given two bras, no fitting to make sure I had provided the correct size. Neither one was that great and rather than spend $60 on a bra that I don't love, I am going to try the SOMA in Sacramento. Maybe their customer service is better.
-
October 2020 by Kimberly Yarbrough
Awesome bras.
