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September 2023 by Anoneemouse 1.
Please take Barbara out of Customer Service. She is not friendly whatsoever. I came to return something for my Mom that my brother ordered her online. We've done this before and we know we do not need an online order number. We get up to Barbara and give her our Sam's Mastercard and she tells us "I see your address this is online order I NEED your online order number" I'm like can't you just use the card? "No I need your online order number!" I call my brother who comes to the front and he tells her as I did she should be able to use our card to view online purchases. Barbara states "Oh well I don't need your order number it just makes it easier for me to look up". As my brother is looking up the order number he sees the option that he could the app for a return and he says oh this is cool I could have done this through the app and used the barcode. Barbara states "well I am already doing the return here and youre trying to do it on your phone so what do you want me to do?" Please put Barbara somewhere she doesn't have to talk to people. She is very unpleasant and not nice at all. She made my mom very uncomfortable when we were just trying to make a return. And I felt like we were being scolded for not making her life easier.
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August 2023 by Alvin F.
I'm a Costco person at heart, but there are some items that Sam's Club has that Costco does not. Sam's Club is definitely not as crowded as Costco, so that helps with saving time. But then again, they don't have most of the items I usually get haha.If you don't have the Sam's Club App, I highly recommend you download it. Their "Scan & Go" is an awesome feature that I didn't know I needed. You don't have to stand in line for check out. You are your own cashier, so if you feel you were over charged by scanning an item more than once, you only have yourself to blame haha. The convenience factor of their "Scan & Go" feature is a huge plus over Costco. I mean, what's really the point of the Costco app aside from showing your digital membership card haha.
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July 2023 by Gigi G.
I am sorry to say this will be the last time I ever step foot in this location again I had gone in to pick up my paycheck since I haven't received it in over a month and a few people who I used to work with were extremely rude to me and I was like are you kidding me? I'm picking up my check and when they asked me why I wasn't there I simply stated attendance and one older woman looked at me. Oh good luck very sarcastic again are you kidding me I live in Lincoln. It was a very far drive for me to go for a job and I was having some health issues I could not believe how unprofessional The two people I encounter today were it's like OK you don't have to be snobs or you could just not talk to me it's not really a big deal of why I'm not there attendance meaning that I was let go and the fact that I was treated like garbage today really I'm sorry but Sams Club and Walmart need to treat their employees better Current or former employees better. It was extremely uncomfortable coming in here today. I just really couldn't believe how unprofessional the two ladies were today I think they need to be retrained on how to do their job and not be snobby to people that used to work there. It's not the end of the world I did not plan on working for Sams Club the rest of my life, it happens he will get let go. I'm not holding a grudge on Sams Club and the fact that these two girls are being bitter to me really I do not recommend this location to anybody at all very poorly managed. I don't recommend applying here for a job because after being here for one month, I had cashier experience and I was put at the exit door all the time almost having a meal violation every shift I won't miss that and I won't miss the drive. Good luck to whoever is thinking about applying here. I would really recommend doing your research first just saying.
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June 2023 by Margaret C.
Great club! the store is always clean and the staff is always friendly.Gas prices are always competitive.
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May 2023 by Missy N.
Where do I start.. this location employs folks either with zero training or are just brain dead! They never answer the phone and I ordered a hot dog no bun and the ignorant guy just took one that was already made tore off bun, I am wheat sensitive and had this been someone who was deathly allergic like a young child someone could of been seriously injured or died
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April 2023 by Rachel K.
We stopped by while running errands and were able to get in and out pretty quickly and easily. This location has plenty of parking and a gas station, when we visited on a Saturday evening, neither were crowded. We may have been lucky, but we were certainly happy about it. We stopped here for chicken wings for an upcoming party and typically we find some good ones at Sam's at a decent price. On this trip we had no such luck, even after asking one of the meat department staff if they had some in the back. No problem, we grabbed a few odds and ends and hit the check-out. I like that they have self check-out, it makes it easy to get in and out and when I've visited Sam's recently there haven't been long lines. They have a cart ready for you to transfer all your stuff into as you scan it, so it's even easier. On our trip we had two transactions and they were able to merge the receipts with their scanner to check our purchases on the way out. Pretty cool.
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March 2023 by Louise E.
First time to try the Cafe and I was surprised how long the line and the wait time was. The pretzel pizza was okay and got better after dipping in the pizza sauce that came with the it.
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February 2023 by Jean L.
Never ever buy the brand Reeses Mashed Potatoes. Buyer beware as my husband became violently ill n throwing up n diarrhea it was food poisoning. While eating these he spit out the remainder of what was left of the insect if allowed I will add photo. But just a heads up they never admitted any wrong doing in fact...Sams offered me another container of their contaminated food n were even so generous to send me some coupons which were never redeemed ( in the garbage) what a joke!Judge for yourself!
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December 2022 by Darlena K.
I love the sushi they sell here at the Folsom location and the meat they sell is excellent, my son tells me because I'm not a meat eater. There are many great bonus gifts for joining, which I did last year. I chose a set of stainless steel mixing bowls, which I love and use often Thank you to Sam's Club. It's not very crowded there so maybe easier to shop there, especially during the busy holidays
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December 2022 by Jennifer S.
Attention Weights and Measures: I have a job for you. This has to be the most poorly signed store in Folsom, if not Sacramento county.On the bright side, even though the prices are only loosely correlated to the signage, most of the prices are still pretty fair. Also, all of the produce that I've purchased here so far has been great. If my rating were for quality alone, it would be five stars.If my rating were for service alone, it would be four stars. The cashier didn't make any effort to investigate or fix the incorrect signage, but she did knock a couple of bucks off of the main item in dispute. It was still a dollar more than the sign said, but, what can I say, I wasn't in the mood to argue, and it was still a really good deal.I've only been in three times so far, as I just recently received my membership card last month. When I texted my mom about the pricing issues, she seemed to be very well aware."I always just take pictures of the signs while I'm shopping and then show them to the cashier when I'm checking out." Okay, I'm pretty sure it's not normal to have to take a picture of every single price tag as you shop.As to the picture of raspberries I posted, the signage is actually correct, but it's still really confusing, in my opinion. It took me longer than I'd care to admit to figure out that the more expensive raspberries on the left were organic, while the cheaper ones on the right, which look nearly identical, were not.Also, organic and non-organic produce are not supposed to be stacked on the same pallet, touching, due to the risk of cross-contamination. This is why most stores keep all of their organic produce in its own section. Maybe I'm a bit biased, cause I used to work at Costco, and we all know that Sam's Club is the knock-off version of Costco, but I feel like this store could (and should) do WAY better on their merchandising and signage.
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August 2021 by Robb S.
You know I don't even know where to start so let's go they're constantly changing the hours of the cafe. I got my Sam's club membership because I like coming to the cafe and getting hot dogs and pizza a couple of times a week it originally went from it was 10:00 a.m. to like 6:00 or 7:00 p.m. to now it's 12:00 p.m. to 3:30 p.m. . I I understand there's a labor shortage but come on this is ridiculous. I was a retail manager for 20 years what this location is showing me is that they're about to shut down the staff with the exception of one lady who I believe is like their front register manager they're they're not nice she's the only nice one I've ever encountered you'll walk past employees they won't even greet you just disgusting. They're overstocked on certain items under stocked on others today they didn't even have any taken baked pizzas or rotisserie chickens but man their booze aisles are packed. Just sad I thought I would get my money's worth you know even signing up and then some not even the case just just just a total headache to even have to go there not worth the hassle and that's sad cuz it one point I used to think Sam's club was better than Costco.
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August 2021 by Sharon J.
Great prices! Love coming here for my regular go to items to finding new seasonal items. I've only had a few negative experiences one recent one was with a cashier named Kitty. She's rude AF. Avoid her and your visit at the store will be fabulous.
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August 2021 by Mom O.
What a joke- worst customer service. Go anywhere else! My fruit and vegetables were rotten the day after buying.
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July 2021 by Peter A.
I have no idea why employees make the fun of customer, it's happened several times. No more shopping at this store. Move to Costco
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July 2021 by Michael W.
Sam's Club is not as popular as Costco all over the Sacramento area. They have closed a few stores in Sacramento in the last few years when Costco opened more stores and take over some of their locations. This Sam's Club in Folsom is one of the better Sam's Club with better management and inventory. But the cashier is still very slow unless you are using the self-checkout or pay by the Sam's Club App. I think the App payment available for the members is the only advantage of Costco. This location is clean and their customer service is a little more friendly. The gas station is much less crowded than the other Sam's Club location in the area or the Costco nearby.