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November 2023 by KB K.
I was surprised how much I enjoy having a Sam's Club membership. They have different items than Costco so I've benefited from having both memberships. They also have the same departments as Costco like the cafe, bakery, pharmacy, optical, and tire shop. A big plus is that they don't have the same long lines. They have a pretty good return policy as well. I've never had to wait in a very long line for returns. The tire shop is good and I was able to get replacement tires under warranty. They only charge a $20 labor fee per tire. But the staff there is pretty slow to help customers. They also left a the lug wrench on when they were driving the car out. Fortunately nothing was damaged. They open at 8:00am for plus customers which is nice because it's an hour earlier than Costco. The biggest "pro" they have over Costco is the "Scan and Go" feature on the Sam's club app. You can scan and checkout your own items and never have to wait in a cashier line.
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October 2023 by Xochitl M.
It was my first time inside Sam's club. I had 3 instacart orders to keep track of. Everything was pretty easy to find, in comparison to Costco in my opinion. S/o to Debbie at the registers for helping me! I forgot my instacart physical card at home so I had to leave mid checkout & she was so friendly, helpful and understanding of my situation so she set my cart aside and helped me as soon as I came back. She didn't make me feel like I was a bother at all, she genuinely was trying to help me. Everyone in general was super friendly when I asked where I could find certain items :)
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September 2023 by Anoneemouse 1.
Please take Barbara out of Customer Service. She is not friendly whatsoever. I came to return something for my Mom that my brother ordered her online. We've done this before and we know we do not need an online order number. We get up to Barbara and give her our Sam's Mastercard and she tells us "I see your address this is online order I NEED your online order number" I'm like can't you just use the card? "No I need your online order number!" I call my brother who comes to the front and he tells her as I did she should be able to use our card to view online purchases. Barbara states "Oh well I don't need your order number it just makes it easier for me to look up". As my brother is looking up the order number he sees the option that he could the app for a return and he says oh this is cool I could have done this through the app and used the barcode. Barbara states "well I am already doing the return here and youre trying to do it on your phone so what do you want me to do?" Please put Barbara somewhere she doesn't have to talk to people. She is very unpleasant and not nice at all. She made my mom very uncomfortable when we were just trying to make a return. And I felt like we were being scolded for not making her life easier.
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August 2023 by sandeep0882
I’m Drop watar Load 7 AM Apatment 5 awar wating lady is very rude not Ansar me please not Coming AAL Truckars
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August 2023 by Alvin F.
I'm a Costco person at heart, but there are some items that Sam's Club has that Costco does not. Sam's Club is definitely not as crowded as Costco, so that helps with saving time. But then again, they don't have most of the items I usually get haha.If you don't have the Sam's Club App, I highly recommend you download it. Their "Scan & Go" is an awesome feature that I didn't know I needed. You don't have to stand in line for check out. You are your own cashier, so if you feel you were over charged by scanning an item more than once, you only have yourself to blame haha. The convenience factor of their "Scan & Go" feature is a huge plus over Costco. I mean, what's really the point of the Costco app aside from showing your digital membership card haha.
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July 2023 by Gigi G.
I am sorry to say this will be the last time I ever step foot in this location again I had gone in to pick up my paycheck since I haven't received it in over a month and a few people who I used to work with were extremely rude to me and I was like are you kidding me? I'm picking up my check and when they asked me why I wasn't there I simply stated attendance and one older woman looked at me. Oh good luck very sarcastic again are you kidding me I live in Lincoln. It was a very far drive for me to go for a job and I was having some health issues I could not believe how unprofessional The two people I encounter today were it's like OK you don't have to be snobs or you could just not talk to me it's not really a big deal of why I'm not there attendance meaning that I was let go and the fact that I was treated like garbage today really I'm sorry but Sams Club and Walmart need to treat their employees better Current or former employees better. It was extremely uncomfortable coming in here today. I just really couldn't believe how unprofessional the two ladies were today I think they need to be retrained on how to do their job and not be snobby to people that used to work there. It's not the end of the world I did not plan on working for Sams Club the rest of my life, it happens he will get let go. I'm not holding a grudge on Sams Club and the fact that these two girls are being bitter to me really I do not recommend this location to anybody at all very poorly managed. I don't recommend applying here for a job because after being here for one month, I had cashier experience and I was put at the exit door all the time almost having a meal violation every shift I won't miss that and I won't miss the drive. Good luck to whoever is thinking about applying here. I would really recommend doing your research first just saying.
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June 2023 by Margaret C.
Great club! the store is always clean and the staff is always friendly.Gas prices are always competitive.
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April 2023 by Rachel K.
We stopped by while running errands and were able to get in and out pretty quickly and easily. This location has plenty of parking and a gas station, when we visited on a Saturday evening, neither were crowded. We may have been lucky, but we were certainly happy about it. We stopped here for chicken wings for an upcoming party and typically we find some good ones at Sam's at a decent price. On this trip we had no such luck, even after asking one of the meat department staff if they had some in the back. No problem, we grabbed a few odds and ends and hit the check-out. I like that they have self check-out, it makes it easy to get in and out and when I've visited Sam's recently there haven't been long lines. They have a cart ready for you to transfer all your stuff into as you scan it, so it's even easier. On our trip we had two transactions and they were able to merge the receipts with their scanner to check our purchases on the way out. Pretty cool.
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March 2023 by Louise E.
First time to try the Cafe and I was surprised how long the line and the wait time was. The pretzel pizza was okay and got better after dipping in the pizza sauce that came with the it.
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December 2022 by Darlena K.
I love the sushi they sell here at the Folsom location and the meat they sell is excellent, my son tells me because I'm not a meat eater. There are many great bonus gifts for joining, which I did last year. I chose a set of stainless steel mixing bowls, which I love and use often Thank you to Sam's Club. It's not very crowded there so maybe easier to shop there, especially during the busy holidays
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December 2022 by Jennifer S.
Attention Weights and Measures: I have a job for you. This has to be the most poorly signed store in Folsom, if not Sacramento county.On the bright side, even though the prices are only loosely correlated to the signage, most of the prices are still pretty fair. Also, all of the produce that I've purchased here so far has been great. If my rating were for quality alone, it would be five stars.If my rating were for service alone, it would be four stars. The cashier didn't make any effort to investigate or fix the incorrect signage, but she did knock a couple of bucks off of the main item in dispute. It was still a dollar more than the sign said, but, what can I say, I wasn't in the mood to argue, and it was still a really good deal.I've only been in three times so far, as I just recently received my membership card last month. When I texted my mom about the pricing issues, she seemed to be very well aware."I always just take pictures of the signs while I'm shopping and then show them to the cashier when I'm checking out." Okay, I'm pretty sure it's not normal to have to take a picture of every single price tag as you shop.As to the picture of raspberries I posted, the signage is actually correct, but it's still really confusing, in my opinion. It took me longer than I'd care to admit to figure out that the more expensive raspberries on the left were organic, while the cheaper ones on the right, which look nearly identical, were not.Also, organic and non-organic produce are not supposed to be stacked on the same pallet, touching, due to the risk of cross-contamination. This is why most stores keep all of their organic produce in its own section. Maybe I'm a bit biased, cause I used to work at Costco, and we all know that Sam's Club is the knock-off version of Costco, but I feel like this store could (and should) do WAY better on their merchandising and signage.
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October 2022 by T P.
I've been a Costco customer forever and never had an interest in going to Sam's Club. However, I bought a Sam's membership a few years ago and I prefer it 100% over the Costco nearby. It's never too packed, all the employees have been courteous, and the prices are competitive. The customer service staff help with any questions I have and handle returns without problems. There are a few things that I purchase regularly at Costco that Sam's doesn't carry or I would cancel that membership in a minute. I have a Plus account, which has added perks like free shipping. That alone is worth "the price of admission" to use a cliché. When I travel it's good to know that I can get gas at a reasonable price just about anywhere too. The gas lines are rarely too long like they are at Costco. The Folsom location has sushi too; delicious.
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September 2022 by Carpe Diem J.
Customer Service is a BIG problem at this store. The employees will stop, gather in circles and hoot and holler with their weird "chanting", BUT they will not help customers who are standing by! Sam's Club! Take note! This is why Costco wins over you every time! CUSTOMERS MATTER! CUSTOMER SERVICE MATTERS! And especially a note sent to CUSTOMER SERVICE! Stop ignoring your customers, stop talking over them, and STOP being RUDE to your customers!
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August 2022 by Karl K.
Still a great place to shop for good quality and reasonable prices. But they still have not fixed their check out at the door process. The line to get passed the check out at the door was back just behind the food stand. Pic is of only half of the line.
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June 2022 by Nancy H.
I went to Sam's Club last night. Every employee I had dealings with during this visit was UNFRIENDLY. Not rude just very unfriendly. It was close to closing time but I was treated like I was an inconvenience. My Cashier was the worst. No hello, No Thank you, No nothing. I don't even think she spoke to me at all. The cashier one lane over was complaining to a coworker about a customer she just helped. (unprofessional) . And the lady at the door with the d*** scanner was so annoying. I felt like she was trying to find something that I didn't pay for because I swear if felt like she scanned every item in my basket. Once again... unfriendly. Just an unwelcomed experience. I don't think I will go back to the Folsom store. Too bad because I really like their selections. Also, I was just looking at my receipt and I was charged for two packages of bread and I only bought one. Why didn't that lady with the scanner pick up on that???? What is the purpose of this??
