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January 2024 by Stacy Werder
Their customer service is top notch. They went out of their way to assist me.
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December 2023 by Chuck M
Debbie was extremely helpful from my first call all the way through the process. She took the time to explain all of the details of the contract and made sure I was able to access my storage unit. Very good experience!!
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December 2023 by Ray Manzano
They were very quick about helping me on the phone to get my mom a storage unit.
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November 2023 by Elizabeth Brent
Sarah was EXCEPTIONAL! She was knowledgeable, thorough, and created a great customer experience. ***5 STARS***
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November 2023 by Melodie Scrimshaw
Called to rent a unit. The representative offered me an even better deal than what I found online. Awesome and easy renting experience!
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October 2023 by Lawrence Klamecki
Excellent online rental process, grounds are clean & safe, unit is well-placed and clean with good access.
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September 2023 by Michael Gill
Cindy was very helpful. She made the whole process seem effortless. Thank you!
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September 2023 by Barbara Harris
The staff member who set me up and helped me with the gate was absolutely wonderful!!!!
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August 2023 by Aimee Fansler
Abbie is by far the best associate I have encountered! Called for rates and was beyond pleased with the excellent customer service and patience she had with all my questions. She’s a keeper! :)
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August 2023 by Sophie A
Patricia was a delight to work with! She helped me to secure another space. The process was quick and easy. Excellent customer service, thanks Patricia!
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August 2023 by Dann Shively
Great people to deal with. Went out of their way to help me get a temporary storage locker. Clean secure facility.
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August 2023 by Debbie C.
I called today and the specialist that helped me find my unit was very helpful and worked me through the process over the phone. It was an easy and quick process. When I arrived at the storage unit, I had a problem with getting in the gate the first time but the site manager was there to help me and she explained the process. I was totally satisfied with my experience and I would recommend this place to family and friends. I am Thankful everything went smoothly.
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August 2023 by Erik F.
TERRIBLE BUSINESS. Beware of a classic bait and switch tactic. I rented a 10x10 unit from Extra Space Storage (Folsom) in January 2023 for $158 per month. In May 2023, I received a notice that my rent was increasing to $238 per month, a 51% increase! I called the manager, David, to inquire about the increase. He said that they routinely review market rents and have the ability to reset them at any time to reflect inflation. I asked him if inflation had gone up 51% in the past 5 months and he said yes. I then went on their website and saw that they had units available for less than the $158 per month rate I was paying. After asking about switching units, David said that we could not switch to one of those units because that pricing was reserved for new customers only. He also noted that those units would almost surely see a huge price increase within just a few months of moving in.This seems like the definition of a bait and switch tactic. They lured me in with a low price, then jacked up the rent after I signed the contract. And nowhere in the contract did it say anything about us getting a promotional rate that would reset after just a few months.I decided to move out of Extra Space Storage after the price increase. The move out was a lot of work, wasted time, and headache. But we weren't going to pay $238 per month, and we also were not going to stay just based on principle.I hope others can learn from my bad experience.
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June 2023 by Robert Zavala
Place is conveniently near I50 and is very clean and appears very secure. They provide platform dollies to make moving your stuff easy.Started out paying $94 a month and it steadily increased in just over 2 years to $169 for a 5 x 10 unit.Price of monthly rental outweigh the value of items stored.
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April 2023 by Erin Williams
There’s a guy that works there that I haven’t seen since I’ve been there. I’ve been going there for the last week back and forth. He’s been just dying to know who I am. I kept messing up on my password and I was like isn’t it, my my birth birthday and the number of my Storage he was like no come in here and let me see your ID I walked away and found my password on my card that was the first time that he seen me so the third time I’m a yesterday he seen me my password it wasn’t working so I end up going in there I’m a person I like to stay to myself. I don’t want to be bothered or watched. I get it you got good security, I shouldn’t be the spotlight asking me questions about my business. I don’t want you to talk or want you to know me.
