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September 2023 by Google user
Had a backup battery delivered by FedEx that needed to be returned. But this location can't ship it back. That can ship huge tires. They can have two FedEx trucks sitting right there loading packages and still not take my package. They then told me the FedEx on Sun Center could do it... but guess what, they can't either (which I found out after driving there because they don't have a direct number). Thanks FedEx for making my evening difficult. I will make sure to attempt to use UPS when I have a choice.
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August 2023 by Rob P.
Go to the UPS store if you need copies made. I went in to get copies made from a USB drive and asked if they would do 4 per page and then cut them, easy request. I needed 40 copies - 3 minutes on their machine. I was told it would be a "rush" fee. I told them I would do it myself on the self service machine. They then charged me a "set up" fee to put 4 pages on one page. Never was I told about any fees upfront. Last time I'm going. Go to the UPS store.
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June 2023 by Janelle M.
I had a great experience at this FedEx location recently. On Saturday 6/24 I came in once they opened to print three documents that I needed for my baby shower, also that same day. Although I should've came in earlier that week to get things done, but as a true procrastinator I waited until the last minute. Maria was by herself for about 30-35 minutes until another team member arrived. With a total of four customers and others who walked in after all of us, she was able to prioritize each person's needs and was able to effectively help each customer out. She helped me resize two files and print all three documents out. Without Maria's help, I wouldn't have been able to add these special details to my special day so thank you so much Maria! I will definitely return and hopefully be able to have Maria's help again.
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May 2023 by Janie L
The employees at this FexEx rock! I came in during the 2022 Xmas season at the last hour of the evening. A crew of four were super-busy. But they were happily collaborating altogether to get work done. Morgan stopped to help me and another employee (sorry, I no longer remember his name) rang me up. In April 2023 I needed to order business cards and the FedEx website was down for maintenance. Again, the work ethic and attitude of the folks behind the counter were inspiring. This time Morgan was under the weather, but managed to take care of my request again. This FedEx is out of my way, but worth the drive!!
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April 2023 by Thiyagarajan Chockalingam
I wanted to ship a laptop and purchased additional insurance to cover lost or damaged package. I was told if I package it, it would be marked as damaged. I was told to buy a laptop box for $27. Looks like they force you to buy the packaging material. I contacted UPS and they told me I can use my package or theirs. They won’t mark the package as damaged if I use my box. Ended up shipping with them and bought their laptop packaging service for $13.
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March 2023 by Tessa W.
Package was supposed to be delivered on Feb 25th. It's now March 4th. Said they "tried to deliver but customer was not available or office closed". Firstly, I was home at the time noted for "attempted delivery". When I called they said no signature required... so why wouldn't they drop the package off? Anyways, went in the next day because couldn't get ahold of customer service on the phone. They said idk what to tell you call customer service, currently sitting on hold for the past 23 minutes. No answer. Still don't have my package & no one seemed to care. They said take it up with who is sending the package to you. Real helpful.
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February 2023 by Sean M.
On 2/20/23, I saw a package that was being delivered to my office (which shares my exact name) when we were closed. I "redirected the package" to the Fed Ex store. I went in on 2/22/23, and said I am here to pick up a package. They asked for identification, and then they went to the shelve to look for the package. They found it, but it was going to the Office of ..., rather to just to SM. Apparently my photo ID was not sufficient, and they wanted me to go get an invoice or a business card to prove that the business, which has my exact name, was mine. I understand BS rules, but the thing is the Assistant Manager had a wry little smile. She was trying to find a way to just say no to me. I felt completely like I was being picked on so this person could feel good by saying no to me. I do not have a huge ego, I treat everyone nice, and I never in running my business, try to find a way to say no just because it makes me feel good (which it wouldn't ever). I dont even like Yelping or complaining, but I feel the need to let others know because I am pretty sure this is not an isolated incident and the Assistant Manager.
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February 2023 by Pooja Kumari
It seems like staff is not helpful anymore. Earlier everyone was supportive but now it felt like, employees working in this Fedex are only trying to sell stuff.
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January 2023 by BoYee N.
I was very impressed by Julianna. I actually had gone to UPS earlier this morning and they charged me $280 to do overnight shipping. After talking to Julianna over the phone, I went back to UPS to get a refund, then I went to FedEx, and Julianna helped me to find a smaller box and only charged me $83 for overnight shipping! I am very very pleased!
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December 2022 by tomdante58
I can not thank the gentleman that helped me at this store enough, and I wish I could remember his name. I purchased a saddle while in Folsom for thanksgiving and needed it shipped to where I live in Houston. With the value of the saddle I was having anxiety about it getting damaged in shipping, but the associate that helped me went above and beyond to pack the ever living s*** out of the box, ensuring that it arrived in great condition. To the manager of this store, please find out who packed my saddle and give the man a raise or promotion!
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July 2022 by John A.
I was being assisted by Angelica, and she was awesome. She helped me thru the whole process to complete what I wanted to get done. If not for her help I would have not completed what I wanted. Very Thankful for her assistance and patience.
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June 2022 by Mary S.
Today I went to FedEx Folsom on East Bidwell and had the worst customer service experience! First of all there was one person at counter and other employees in building not helping customers. People were in line, I needed help wrapping a large rug and no one offered assistance to any of us. Two people walked out. I will never go back!
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June 2022 by Jason Jude
Their employee, Jason, needs to learn to smile to customers when they enter his store (as opposed to the judgemental glare I received)
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April 2022 by Jey Bee
The best service that I ever have, super fast and very helpful!
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March 2022 by Sarah G.
With gas prices hiking up shipping and packing costs, i was getting pretty frustrated about the total it would cost me to ship out an item. Nick H. helped me and really took the time to figure out what the best cost would be for my situation. Super grateful for his patience and willingness to help get costs down as much as he could. The only reason I give 4 stars is for the store costs, it's just really outrageous. I should have paid $50 for packing and shipping but it was gonna be double that because of inflated prices. Ended up having to go somewhere else to ship.
