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February 2024 by Virginia Brooks
Where do I begin! Super fast & GREAT service even though there were quite a few people in the lobby when I got there. Very upbeat and warm welcome from the staff. The nice gentleman who picked us up in the shuttle was so polite, arrived to pick us up from the dealership in no more than 10 minutes & we had awesome conversation! Made the ride even more enjoyable. SO I had quite the journey.. My car was in the shop & I went here for a rental. When it was time to return the rental I had it for well over a month. There was A-LOT of miscommunication with the warranty folks and who would cover what. The professionalism, the support, the ABOVE AND BEYOND SERVICE I received from Sterling the manager was phenomenal! Sterling THANK YOU for EVERYTHING! Your patience, your advocacy and kindness shine through and it’s EVIDENT why you are leading this awesome site. Wellll done to you and all the staff! I don’t have enough space here to express my gratitude for alllll you did! The phone calls on my behalf. The texting even after you were off! Sending your staff over to talk things out for me. I can’t say THANK YOU enough! This is a whole different level of EXCELLENT SERVICE AND I WILL NOT FORGET! I’ll drive 35 minutes from Natomas & pass dozens of Enterprise locations every single time to get the excellency I received from you and the team! Bravo!!! #customerforlife
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February 2024 by Jennifer Lewis
Great customer service. Super friendly and helpful.
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January 2024 by larry stuto
Held a car for us! Quick, easy and professional. New clean cars too.
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January 2024 by Jaime Martinez
Jose in the Folsom, Ca. branch always does a great job of explaining the costs of car rental and details of returning the car.He is hospitable and courteous. I will continue to rent from this location and recommend my friends and family to go there also!
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January 2024 by Susan A
Everyone was so nice, cheerful and the process was easy and quick.
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January 2024 by M R
So, I had the best experience in this location and they even upgrade me in a very good time manner although the holiday rush! Million thanks for Ray Caravalho
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January 2024 by Marianne Trusty
Katie was amazing! Great personality, helpful, and quick check-in. Thanks Katie. PS get to Disneyland!
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January 2024 by Paul Boudier
Outstanding, Ray is a wonderful representative and his team did an amazing job, I drive pass 4 other rental companies to experience this enterprise location.
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January 2024 by Shahin M
Wonderful service
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January 2024 by DesertJC
Of the three car rental outfits in Folsom Enterprise was the only one that specified online which SUVs have all-wheel drive, so I went with them and will again, otherwise you’d have to call, makes no sense (I mean I’m renting an SUV, shouldn’t a website specify if it has AWD or doesn’t??) Smooth transaction, understanding guys at the counter.
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January 2024 by Tom Scanlan
Very good service. I was in good hands the whole time.
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December 2023 by Pete Reynen
Needed a car while my truck was being serviced. Dealership uses Enterprise in Folsom. Was a very busy day 15 minutes before closing but everyone worked fast and hard and got the cars out. Within 20 minutes I was driving out. Check in took about 4 minutes when I returned it. Fast, easy!
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December 2023 by Hooman Ghazanfari
We called Enterprise for a rental car after my wife’s accident. The person who was helping us offered a rate that we wanted to discuss. When we called back to confirm the rate had jumped by $30/day for the same vehicle.Markel who identified himself as the manager was unprofessional and dismissive and said he would not honor the rate that was quoted minutes earlier because it was “a mistake.”I would definitely not recommend.
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November 2023 by Ron Lyons
I have rented multiple times with Enterprise over the last couple months due to a couple of different car issues that required me to take my car to the shop. I normally rent with Hertz because the customer service there is notoriously very good. Admittedly the service has been spotty with Enterprise however Jose, the assistant manager at the location in Folsom has been exceptionally accommodating and has provided great service for a somewhat high maintenance customer like myself. He's gone above and beyond to help me and satisfy my needs including switching out vehicles because the vehicle that I was in was not up to my standards for multiple reasons. Although as a whole the vehicles at Enterprise has do not compare with the quality of vehicles that hurts as I'm still giving five stars because the customer service was fantastic and Jose made every effort to make sure I was satisfied within his means. Enterprise definitely needs more people like Jose and hopefully he sticks around and continues to work his way up The corporate ladder so that he can make a difference in the company. If you need to rent a car from Folsom area go see Jose
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November 2023 by Donna Carpenter
I’ve always had a great experience for myself and my family using Enterprise. Thank you for the use of the beautiful Nissan Pathfinder.
