October 2021 by L. Michele E.
This rating should be negative. I came into the tire center with a spare on asking for a repair of the tire i had roadside service take off my car after running over a screw which punctured my tire. I need my car for work and seriously needed tire repair. Customer service said I could wait for the work to be done. I waited for 3 hours then checked on the tire. I was told it would not be done until 8 to 8:30 at night! Another 3 hours!?Apparently, you cannot walk In in need of emergency tire repair and get reasonable service. Even though I bought my tires here, and had a guarantee for tire repair, this did not matter. Costco is not concerned about good customer service. When I told the service man that I would buy my tires somewhere else due to this experience, he said "OK" Unbelievable! Now I have spent time away from work and received no help.
October 2021 by Giana B.
I feel like all of the employees here hate their job. Everyone always seems so upset. I've only had a handful of people go above and beyond with great customer service. I will always go out of my way to go to another store so I don't have to be here. Maybe it's the management? Good management = happy employees :)
October 2021 by Kay L.
Checkers usually have side conversations with each other rather than customers. Rarely do we get a thank you even after spending wel over 100.00 . Managers dont routinely open more registers even after line spilling over to face creams. I've held off writing this review thinking next time will be better....Would love a Costco in Eldorado Hills so I have another option. The people checking receipts at the door are so friendly!
October 2021 by Victor V.
This is for the crew in the Folsom Costco Tire shop. I walked in on a Sunday morning with a leaky tire on my SUV (so I thought). Thank goodness their tire shop was open, many others were closed. Jared at the front desk was quick and helpful. I thought it would take at least a couple of hours so I was ready to get my Costco hauling on, but he said he would squeeze me in ASAP. Less than 30 mins later Jake the tech called me and explained the tire was in good shape but he found a leak in the rim. Not what I wanted to hear, but an awesome job by the team at Costco Tire nonetheless. Knowledgeable, professional, and courteous all the way! I highly recommend them, thank you Costco Tire!
September 2021 by Bob L.
Costco pharmacy is horrible! the tech was supposed to text us when it's ready to get our flu shots.. after 30min we came back she said she never texted and it's ready for us to get our flu shots. we waited in the room for atleast 30 min and still waiting. . horrible no one have yet to check up on us and there's also ppl waiting for their turn to get the flu shots. Pharmacy department you guys really need to get it together.
September 2021 by Lia B.
This Costco seems like a country club rather than a Costco. Both employees/cashiers and customers alike have a terrible attitude at this location; eye rolling and glaring left and right, even had one of their sampling ladies catch an attitude when we asked if she had utensils for the sample -- margarita doesnt seem happy to be there or to attend to ethnic clientele because she sure was friendly to the next white family. It's just overall terrible energy. It's rare we get decent customer service when attending this Costco. It's an annoyance given that we spend $200-$500 each trip but get the same terrible experience every time.
July 2021 by April F.
The automotive department in the past has not lived up to service in years past and I have taken my automotive business elsewhere. Today that changed when Aaron assisted us with a battery purchase and was helpful, knowledgeable and kind. No attitude, no smugness just good customer service with a smile. Thank you Aaron!!!
July 2021 by Von H.
Howdy. This place has a bunch of good stuff and really big boxes. If you want to buy like 15 tubes of toothpaste at one time this is a perfect place for you because you can get like 15 or 20 tubes of toothpaste all in one package and then you are stocked up pretty good on toothpaste. There is also a bunch of crap made in China in the store and it's really sad because that's not made in America and I like the USA so that's all I Gotta say about that. USA is best !
July 2021 by Jonathan N.
Check your food people. If you find plastic in it, don't be surprised. Costco certainly was not. Oh, and if you take it back, you'll get a sob like apology; you can practically hear the begging of 'don't sue us'. And then, they'll refund you your $7.99 and ask if you'd like to other box, complimentary of course...cause after having a taste of plastic, who doesn't want another?! Anyway, moral of the story, Costco is absolute garbage. My 2 kids under 3 eat this food!!!! What a trash company....but what do you expect: trash, serving trash at wholesale prices.
June 2021 by Jeri W.
I saw little organization in this place. Except maybe in the grocery section. Prices were high. The store was crowded (weekday). Don't wear sandals; you may end up missing a toe with customers running their carts over your feet (not a store issue - just saying... customers here were rude). And the cashier just glared at us the whole time he was ringing us up. Very unfriendly. It was a very unpleasant trip. Won't be back. Oh - and the Costco website, in general, is useless. The worst SEO ever.
June 2021 by Debbie S.
People of Folsom that stop there do not follow the rules and are extremely rude. The lanes are too narrow. I don't like getting yelled at for following the rules. I will never go there again...it happened at least 3 times... threes a charm. I'm done. This never happened at the Exposition Costco because they have a better set up there.
May 2021 by Ruth V.
They have more of a selection than any other store that we know of. It's prices have gone up so we can't buy as much as we used to but we don't have to go to other stores to get groceries, office products, and other needs.
May 2021 by Francisco N.
Profiling at its finest. It's funny how the door greeters pick and choose only to count every item in your cart if your a minority. Gentleman didn't bother counting all the items in the Caucasian people's carts. Than had attitude when something was said about it. Terrible
May 2021 by Debra M.
i am so incredibly impressed with ell of the staff at the Folsom Costco. One of the people working on the floor walked up and, seeing I was struggling to get a package down, immediately offed to help. At the check stand, the cashier was extremely patient with me while i tried to locate my Citi bonus dollars. in a senior moment I inadvertently left my wallet, which is red, in the cart on the red child seat. Since my wallet also contains my phone I had no way to call. Driving back was about a 20 min drive, added to the 45+ mins I spent putting away my groceries and searching my car, it was over an hour before I made my way back. Thank goodness the cart was collected by an employee who turned it in to the manager. All of my credit cards were still inside as well as the $180.00 I had taken out of an ATM the day before. I cannot say enough about how wonderful every employee I had contact with was. The woman at the membership desk even applauded when I told her the good news!!! Thank you all so very much!
April 2021 by Myla A.
Love this location, avoid going to any Costco on the weekends lol. However this place never disappoints great deals, everything food related non food related items are always a win-win