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May 2024 by asehome 25
No ATM outside
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April 2024 by Lauren DC.
I came in with my boyfriend and received above and beyond service from Susan Ando. We just wanted to open an account but I had a question regarding my Chase rewards. While the issue wasn’t resolved by the end our visit, Susan made it a priority to ensure that it was addressed.
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March 2024 by J B
This is our all-time favorite bank! They treat us like family and literally, everyone from the manager to the bankers are so friendly and helpful and go out of their way for their customers. Best bank ever!
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March 2024 by Gabriele Copley
Great staff, great customer service!
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January 2024 by Lijo Lukose
I cant stress how bad this chase bank is. Three different times I went in to do the same request. All three times it was different things they told me. The third time I was told they cant fulfill my request at all, when they clearly did it the first two times. Go to another chase bank location if you can.
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December 2023 by P Rosenb
embarrassing to be a chase customer in folsom or el dorado hills horrible customer service
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November 2023 by Gilbert Hu
Every one we met was friendly. Susan was genuinely nice and patient.
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August 2023 by Timothy L.
Went in this morning to just do a normal withdrawal. There were like 4 other customers waiting to go inside to do transactions. But one of the associates yelled out, "we're going to be late opening." When are they never late? Most of the time they're late opening. Lazy workers, they want to get paid but do half work. Should have got up earlier.
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November 2022 by Jay Day
Just trash
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November 2022 by Andrew Huang
This Chase branch should be closed with customers routed to the Chase on Riley St. The bank employees would not provide the business card for the 'supervisor' so that I could share my terrible experience with corporate. While I was speaking on the 800 chase customer line, there were several actions that the 800 line customer service mentioned that the branch employees could have taken. Each of these actions, the 'supervisor' chose not to do. The branch manager was conveniently not available. For those looking for customer service, do NOT go to the Bidwell location. They don't give you their names, so you can make complaints on them and they certainly do not provide good customer service!
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October 2022 by Jessica L.
This Chase branch should be closed with customers routed to the Chase on Riley St. The bank employees would not provide the business card for the 'supervisor' so that I could share my terrible experience with corporate. While I was speaking on the 800 chase customer line, there were several actions that the 800 line customer service mentioned that the branch employees could have taken. Each of these actions, the 'supervisor' chose not to do. The branch manager was conveniently not available. For those looking for customer service, do NOT go to the Bidwell location. They don't give you their names, so you can make complaints on them and they certainly do not provide good customer service!
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July 2022 by Matt J.
Hi this bank have very bad and unprofessional stuff even they don't know how handle job just kept talking I was there last week she doesn't knew how to deposit check account I never recommended this location employee this location Awful I don't recommend this location to any one super slow and staff don't care not try to go this location also am try to close my account from this bank too much
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May 2022 by Jules J.
Went in on a Saturday at 3:35 to open a checking account and the bank was completely empty. When I asked to open, the girl at her desk who appeared to just be scrolling the internet said she didn't have enough time to help me since they were closing in 25 minutes. It was as if I was bothering her and when I asked her why she could not help me with almost 1/2 hour left, she just said I can make an appointment for you, but can't help you now. I was honestly in shock as she was rude and it didn't phase her that it was turning money away from Chase. So needless to say, I will be taking my banking my elsewhere. Your employee missed the mark Chase.
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November 2021 by Beca G.
Chase is quick to charge you overdraft money. Also, they used to not charge monthly service charges if you had auto deposit which we had than that was no longer good enough it had to be a huge amount always in your account. Humm I wonder how they are dealing with this now when everyone is hard making ends meet. So I am not happy with their policy's or paying a monthly fee. Hubby and I went in to talk to a financial advisor and he did nothing but get us so confused and actually talked us out of beginning an IRA. I never went back due to this. We are currently considering closing our account of 20 years here.
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January 2021 by Janell S.
I had clocked out from work to go to CHASE bank, as directed from Chase to bring documentation into bank regarding a dispute/charge for an order over the internet on product I never received. Waiting in line 15-20 minutes, only to have the teller tell me he couldn't help me. I called the dispute line again now, repeating my self 7-8 times, over the corse of this event, still no resolution. Still NO HELP FROM CHASE BANK, as a charge for something I never got sits on my account. The company I ordered from states, they have requested CHASE TO REFUND MY ACCOUNT and states it's the bank holding up the credit. Chase does not care nor do they try to resolve this. I will close this account after years of being a loyal customer, if I could give chase a ZERO STAR I would. This has been going on for 2 months. The left hand doesn't know what the right band is doing with this banking institution. : (
