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April 2024 by Yuriy Ackerbauer
Thank You Folsom Team Chase for good customer service . Few times I was here - and I got good help. Thank You again for all.
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August 2023 by Melissa H.
I had a great experience with Chase customer service is great and i especially was happy with Jake H. Thank Chase Bank!
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July 2023 by Danielle G.
This Chase Bank is always attentive and great when I go in. Great customer service and are all so helpful when there is anything ever needed. Thank you Chase!
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May 2023 by Erik Lehman
It's a bank, no waiting
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April 2023 by Sea B.
In three recent visits, I left twice after a long, time-wasting wait with no help and once was helped just as I was leaving. Went today and two clerks were helping what clearly were two small business people. After 10 minutes I realized this wait would go on and on and that no one at this branch is dedicated to help non-business customers. This bank should have a line for business accounts separate from regular customer accounts. Final straw today. I will head back to using a credit union where I never experienced such consistently bad service.
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December 2022 by Mario Sandri
Overpromise. Underdeliver. They have lollipops out for grabs though.
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December 2022 by Crystal B.
I have been banking with Chase for many years now. Every time I go into this bank I am greeted immediately. I've never had to stand around. Their customer service is delightful in store and over the phone. I am always helped as much as possible. They're patient and kind. Thank you for your service.
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October 2022 by Amanda Brown
Tried to no avail to convert an existing account at another bank into a trust account. Tried for two months and was unsuccessful. A coworker recommended Chase and Chase was able to get it accomplished in two business days! Thank you for your help, especially Charlene! You can tell she goes above and beyond to take care of her customers.
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August 2022 by Christopher Chema
Hard to say; they weren't open during the time Google Maps listed they would be, but that shouldn't be the banks fault. Still frustrating. I have several fraudulent charges to discuss in coming days that will either greatly raise or reduce the neutral 3star rating. TBD
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June 2022 by Korodski
Outdated
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June 2022 by Kylie Campbell
This is NOT A CHASE BANK replaced with Schools first.
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November 2021 by Anthony Sanchez
This guy refused to help me because I did not have on a mask. His mask did not even cover his nose at the time .. also he did not ask me what my reason was for not wearing a mask, isn’t that important? He flat out refused to give me my money. I did not go in there to buy a sandwich or a T-shirt, I went in there to withdraw MY money. What’s the law on this? I will find out and I will take action. You can’t withhold somebody’s money .. a MANDATE IS NOT A LAW. a REQUIREMENT IS NOT A LAW.. Withholding somebody’s money is a problem for not wearing a mask ESPECIALLY when you don’t ask the reason they don’t have a mask on
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June 2021 by Sean Marsula
Friendly and very helpful staff. Very smooth process getting my spouse added to my account and making transactions with the teller. Pleasant experience.
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November 2020 by Soby H.
I have use this ATM, a few time's. Nice ATM, pretty straightforward. I like short lines, and a quick transaction, and this is what this branch offers.
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December 2019 by Lauren L.
Woww. Walked in and waited well over half an hour for signature card. When I went back to the counter to ask if someone was there to help with my signature card, I was asked "what's that". Mind blown
