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February 2023 by Seamus H.
Had a good experience with my rental all round; with Derek, truck and price.It's just the truck here, you can't buy tape and boxes, etc. (or it'd be 5 stars), but it's good to have an alternative to U-Haul for the vehicle part.
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September 2022 by Holly Burgess
Derek was very helpful and informative ?
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July 2021 by Penny Welch
They were great
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November 2020 by Carolyn H.
I rented a truck in Bartlesville, OK. one way to Fairfield, CA. I delivered the truck a day earlier. They charged me for 6 day although I only needed it for 3 days. OK no problem. On the evening I delivered the truck was horribly windy and cold. When I opened the door the wind nearly took the door off and me right along with it!!!! In my hurry to get out of there I locked the key in the truck. So ok now I am paying 50.00 to have them open it. My complaint is charging me 100.00 for an extra day. The guy Derek, was surely lying. He said that someone wanted to rent that truck but that he couldn't rent it because he didn't have the keys. Well then why didn't he call me the day earlier if that was the case. He could have provided excellent customer service by doing so. What a scam artist this Derek is!!! $100. is an issue for me as I am a senior on a fixed income. What a shifty deal. I gave him $100.00 in cash which I borrowed and $50.00 on my card because I didn't have full amount on my card. He grabbed the $100. and conveniently crumpled it into his pocket and said thank you. Handed me my receipt for the $50. I got to my car and noticed that the $100. cash was not printed on the receipt. So I went back in and asked him for a receipt. He said well I'm having a problem opening up the register blah, blah, blah!!! Did I want to wait. I said yes. He offered to write on a piece of paper of which I declined. 10 min. later he finally printed one up for me. Derek, you are a piece of work!!!
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July 2020 by Wilder Grippo
the truck pick up was easy, but the truck was so dirty. i had to stop at the nearest gas station to wash the windows and mirrors. you'd think a rental company would at least give you a vehicle with clean windshield, mirrors, and lights.
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March 2020 by Shenise Simpson
After my last experience with u haul, I vowed to never use them again. I knew whoever the "yellow truck guys" were going to get my business the next time I was in need. Best decision ever. All the employees were extremely friendly but I dealt Derrick one on one and he was THE ABSOLUTE best! I don't plan on moving any time soon, but when I do, this is where I'm going. Thank you so much. I'm recommending to everybody i know.
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July 2019 by Anna Reynolds
Great service
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May 2017 by Linda Spire
Aside from hitting a concrete pillar before returning the truck, great guy... Nice trucks