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March 2024 by XGen_23
I recently rented four vehicles for the Travis Air Show and experienced significant issues with billing and taxation. Despite being assured that the vehicles would be tax-exempt due to the Government Purchase Card used for the transaction, I was charged taxes and gas fees upon returning the vehicles.Even after providing all necessary documentation, including our W9 and Tax Exempt Certificate, the manager failed to honor our tax-exempt status. Furthermore, despite one vehicle being driven for under 50 miles, we were unfairly charged for gas on all four vehicles.Attempting to address these issues with the staff proved futile as they showed a blatant disregard for the law and our concerns. As a result, I am now considering legal action to rectify this situation.Overall, this experience was highly disappointing, and I would caution others against renting vehicles from this establishment due to their lack of compliance and professionalism.
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March 2024 by Lando1
I had a long term rental for the military and the location was right outside base. Alfred was the front desk every time I stopped by and he was extremely accommodating and went out of his way to help me numerous times. Give him a raise!!! I usually don’t have a good experience with rentals but I can’t say that this time. Very very impressed and all the cars are decently maintained and cleaned.
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March 2024 by Joe Ferguson
Best service I’ve ever had with a rental company
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February 2024 by sidney laws
I rented a car for 4 days. After driving to work and back, I called to exchange cars because the one I had smelled of spoiled air freshener. I called to ask them for another car and the lady was a bit rude, stating that they wouldn't have anything because of an event at the AFB. She did say I could check in the morning. I exchanged it the next day without any problems and the gentleman took care of me in less than 5 minutes and didn't even make a fuss about it.
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February 2024 by Sidney Paschoal sSarchetti
Very good service..very attentive staff..rated 10
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December 2023 by miguel Mendez
Charge 50 DLL more. I don’t know why.
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December 2023 by rashad curtis
When walking into the building the person at the front desk didn't seem happy that I was there and gave and attitude the whole time. if I am being 100% honest it did feel kind of racist because the guy before me got great service and I am a black man. I had some questions about the rental insurance and asked if I could call insurance to see if I'm already covered. once I was done with the call she made a snarky remarking by saying your insurance is cheaper. I do have car insurance and so I pay them every month for the service so I did not see a reason why she made that remark. One thing I will say is the car was great and it got us to our destination with no issues.
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December 2023 by Jessica Stevens
The guy that works there is so sweet. He's got the best stories and always takes care of us! Look forward to more business with them.
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December 2023 by Peter Shelley
Fairfield Avis is great. Alfred is the best. Very professional, customer focused and ease of pickup and drop off.
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February 2023 by Gerard Memoracion
The big lady in the front counter is very rude and not helpful. I had a problem with my credit card so I needed to get a new one with the same account number but different card number and I asked her what to do and she just said “i dont know, call your bank or something” and I asked if I can just cancel it and she said yes but we’re not gonna refund you. So I called customer support and they said they can still refund me and just give me a new car rental. Not even 5 mins and it got fixed. Then I went back and I told her that it got fixed and she said “are you not listening to me, were not gonna refund you” and I said oh dont worry customer support already fixed it for you and she just shut her mouth and then she started asking about my address that she said was “Wrong” but that’s the correct address given to me by the DMV.
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September 2022 by ashraffmarine
The guy is not polite and there is lack of care towards customers. First time i have experienced such an attitude towards the customers in United States. Felt like I am in middle east. Also the car received was not cleaned prior to renting to us and was smelly. I am a presidential club member but unfortunately I was treated rudely.
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September 2022 by Justine D.
Just straight rude. I was returning my vehicle at 1700 as scheduled however this location closed at that time. When I called just to let them know I was dropping the car off the woman who took my call was very rude and said "if you need something from us your out of luck". I told her I was dropping off the car and as I was talking she continued to talk over me and was very snotty. I was shocked actually. Poor customer service.
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August 2022 by Mrs Hastings
They were late to open on a Sunday. The lady pulls up a few minutes after 9am when they were supposed to be open already.They can do better, I know they can because they used to be better..
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April 2022 by Pamela Montanez
Quick return! Be sure to take the time to fill out the millage and gas fill-up on the return paperwork. That will save you the time of having them to go out and check the car. They were surprised I filled out the form. It does save you time. So go prepared to choose to wait, or be on your way. PCM
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March 2022 by Angeline Huck
Best experience I have ever had at a rental car company. Alfred was extremely nice. Very down to earth. I was able to keep the same car I had. I used an online coupon code that was apparently for Pfizer Corporate Employees?? I got it off a discount website that didn't specify where the code came from. I was so embarrassed that I will never use that site again. Thankfully, Alfred was able to continue the rate I had originally so that I didn't get gouged with a last minute reservation. I was so happy I could have cried. I wanted to hug the man!!! I am so appreciative of this Budget/Avis location. Since a drunk driver hit me and totaled my car......this place has been the only place to give me GOOD NEWS!! Thank you so very much!!!! I don't know where all the bad reviews come from but I was definitely taken care of for sure. Thank You ALFRED!!!!
