-
October 2023 by Micheal Pyszczynski
Dan is really the only reason I come here. He's a great guy and knows everything you want to know about golf. He's very knowledgeable and takes the time with you in whatever you need. The other people here are nice too, I just would rather work with Dan. Lots of merchandise and lots of used clubs to buy.
-
October 2023 by Thomas Wamberg
Every employee is over the top nice and helpful! Their fitting specialist recommend exactly what I needed.
-
August 2023 by Kurt Carlson
Great service. Brought in some old clubs to change to graphite shafts from steel and Dan actually did the effort to have me fitted...impressive.
-
August 2023 by Marlon Evaristo
The employees helped me explaining different aspects when I was deciding what clubs to buy. Even though the store was very busy, they were very patient and showed me all the options that fits my game. Thank you. My game has improved a lot with the clubs I bought it!!!
-
July 2023 by Chris W.
Came in today for the first time. I am a new golfer , but do my research. I was looking for a new grip for a ping driver. Derek whom was currently re gripping clubs offered his opinion once I asked a few questions. I ended buying some re gripping tape and he helped me figure out how much length I needed to reduce the driver by before putting on the new grip! Thank you - I'll be back for bigger purchases !
-
June 2023 by Michele V.
Several salespeople have passed me by. Not the best place if you want some help. So the research and go on line.
-
April 2023 by Dan T.
I want to thank Chris N. (regional manager) and Trevor G. (director of retail marketing) for taking action. It speaks volumes when upper management jump in to help a situation. Both of these gentlemen are incredible.
-
March 2023 by Marc Najjar
Really liked the environment in there! Dan was very helpful, thanks guys
-
March 2023 by Parker J.
I was super impressed with the professionalism when visiting The Golf Mart Escondido. Everyone there was helpful and took the time to answer questions completely. I'd like to specifically call out Howard though for his outstanding customer service. He was never pushy and took genuine interest in helping me leave satisfied and wanting to come back! Great selection of merchandise throughout the store.
-
February 2023 by Luke P
I love this place! I have only been attempting to play golf about a year and this is the place I went to get some clubs. Howard has helped me find what is best for me every step of the way. He is very knowledgeable and patient in working with me to find the correct tools improve my game. Craig and the rest of the staff are very friendly and enjoyable to converse with and offer great advice as well. They have a great selection of clubs and gear as well. I highly recommend this as the place to go if you are in to golf or want to try it out. Thanks The Golf Mart of Escondido!
-
February 2023 by Brian B.
Me and my wife are new to golf and we needed clubs so went to another golf store and they didn't even talk to us the whole time I was in the store so left and went to Golf Mart. Right as came in the door we were greeted with hello. As we walked towards the club area Vic asked if we needed any help. We told we were new and needed some guidance and more then happy help. He measured us put us on the swing anilizer. He was so helpful and knowledgeable I feel like we got a free lesson. We ended up buying two sets of clubs. Beside the great customer service their policy of being able to use the clubs up to 90 days and if don't like them they'll take them back and give you store credit. It doesn't get any better that. Not sure why this store has such a low rating but this is the only place I'll go. Thanks Vic!!
-
February 2023 by Frank K.
Friendly service, great knowledge, and no sales pressure. Vic was a great help. Fit me into my new irons without the hype of what's new and what's hot but more for what worked for me best, and I really appreciated that. That will always be my go-to location. If you're a beginner or a low handicap, go see Vic and he will make sure you get what you need.
-
January 2023 by T N
As i read the reviews today from other customer “complaining” of this place having poor customer service and lack of customer engagement, it is all true. I walked in for the first time tonite. And will not set foot and will “influence” friends and family to stay away as well.Dont bother to follow up, check your store cameras and if you dont have one install it and monitor your sales people in their lay back attitude. Excuses will not get you anywhere in business.
-
December 2022 by Robert S.
It's hard to describe how bad the customer service here is. I want so badly to like this place, but every time I go here is like pulling teeth from the staff for basic golf club information. I came in today ready to drop $600 on a new driver, upon arrival to the fitting station the technician (if you can even call them that) looked at me like I was the mother of his ex-wife. Not only could he not answer basic questions about the differences between different driver versions, cost for parts, etc, I could genuinely feel a strong sense of annoyance at my very presence in the store. I finally just walked out as the guy helping was so awful I did not want my money going to them regardless of the driver.Realize that people are coming in for guidance, help, and a direction on what clubs work for their game. I understand working in a golf store might get boring at times but find people who actually give a crap about the paying customers in the store. If the criteria to working here is an ability to make the customer feel like an inconvenience then this store is an absolute success.
-
December 2022 by Warren S.
Golf stores are sparse in North County so this review is based on lack of competition. Arrived, grabbed several clubs and proceeded to their bays to swing to gauge some monitor feedback. I haven't been to a golf store to test new products in about 6 years. I spent nearly 30min swinging, taking up space, gathering information and had a grand time. I was approached several times by workers inquiring if I needed assistance. I replied that I was just gathering info and they respected my space. This, by no means, is a PGA Superstore. Only 2 bays and a small selection of used clubs. All accessories seemed inflated in price but the one-stop shopping experience is paramount. I would definitely return and shop when I'm ready to upgrade. This store needs to stay in business due to the lack of options. This review is for anybody who wishes to hear my opinion...