-
January 2024 by Duy Tran
My wife and I loved our experience at the Mattress Firm Escondido location. We had met Joe a couple of months before at another location he was covering that evening and had stayed in touch with the purpose of him helping us find the perfect mattress. He was always diligent about giving us information and when we were able to come back today, worked to help us find a mattress that we’d be happy with!! I’d recommend Joe to anybody!!
-
January 2024 by Patricia Boultbee
Such an easy process. My aches and pains drove me to replace my mattress. Went to the Escondido location and Candice was awesome. She understood what I was looking for after a few questions and made the purchasing process so easy. I feel like I now have the right bed on the way to me and couldn’t be happier. Thank you Candice!
-
January 2024 by Aidan Andrade
Went in and was assisted immediately. Maria helped me find the right size and firmness for my mattress. She considered my preferences and helped me find a clearance mattress that was right for me.
-
December 2023 by Tony Meza
Our Sales Representative was Candice, she was very patient and knowledgeable with different brands of mattresses. We were able to test out all different brands of mattress until we found which one was comfortable and meet our needs and price budget.
-
December 2023 by Jackie Dain
3rd time is a charm. It took 3 trys to get my complete order but it finally came and while the warehouse has communication issues they local Poway stores staff Jillian and Anthony and one other lady (sorry forgot her name) was helpful. So all in all, I have a bed and frame and all good. ?
-
December 2023 by Mae Kubista
People there are awesome!! Jay helped me out, considered everything I said, and understood exactly what I was looking for/ needed. Good people, great staff, place to go!
-
November 2023 by Janet Solis
Maria was so knowledgeable and a joy to work with. She guided me throughout the entire process and helped me select a mattress along with a base! I went with the beauty rest black KX class :)
-
November 2023 by Michele Rosanelli
I’ve purchased mattresses from this store several times over the past 15 years. The customer service is always excellent. The delivery is usually within a day or two. The prices are competitive.
-
November 2023 by Cecilia Marquez
Friendly helpful customer service! Candice was extremely patient whilst I tried almost every bed in the store. Will definitely be back in the future.
-
October 2023 by amanda harvey
Had a great experience here. The person helping us was awesome. We were only in there for 15mins and walked out with exactly what we wanted. Great service, everything was clean, atmosphere was great, and the prices were reasonable. Overall great experience.
-
October 2023 by Meilani M.
They have a decent selection of mattresses, and I found a comfortable one that I liked. The staff was knowledgeable about their products, although they weren't overly friendly. Overall, I'm satisfied with my purchase.
-
September 2023 by Karen F.
Had to return/exchange a 1.5 year old Beauty rest mattress and box spring due to excessive sagging . Fortunately it was still covered by the warranty. Bad news is they charged current market price for the mattress and delivery fee. I asked if we could just pick up and drop off the old one, but was told this is not their policy. Ended up having to pay $99 for delivery and the difference in cost for the exact same mattress ....which of course is higher than what I paid originally. Terrible business practice! Very dissatisfied. Bit of a scam. Usually warranty's cover a straight exchange... We will go elsewhere for our mattress needs in the future.
-
September 2023 by Michelle McSpadden
Mariah and Anthony are awesome!I originally came in and spoke with Mariah. She was super helpful with helping me decide which mattress I wanted, but was also great at offering suggestions when I decided I wasn’t ready to buy that day. She never made me feel rushed or pressured. Just super informative and kind.Today I returned to finally buy a mattress after doing a little bit of research. Anthony helped me out and was so helpful with answering all the questions I had and just reassuring me in the decision I was making!These two made the process so easy, comfortable, and hassle free! Can’t thank them enough for their help!
-
September 2023 by Ruth W
I had a great experience at this store, Anthony, the salesperson went above and beyond to find me something (including exploring A LOT of inventory outside of what was available at their location). All of this despite the store having a technical difficulties at the time. He was genuine, knowledgeable and very personable. Having wanted to think on my decision overnight, the manager Candice, helped me the following day and helped me stay within my budget to find something fit my needs well. If you want to chuckle while buying a mattress from people that feel like people and not a sales team, visit this store.
-
September 2023 by Brandon Jones
We just bought two mattresses from Mariah, she was amazing. She listen to our needs, worked within our budget. She was a Saint and deserves a huge kudos for being the best saleswoman they have.
