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July 2024 by Alvarez Octorian Jefferson Ticoalu
Great service, even greater customer care. I feel like I am not only a client but a friend with the banker. 5 out of 5 stars!
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June 2024 by Selene Espinoza De Los Monteros
We had the Pleasure of getting assisted by Mrs. Vu the other day, she was able to assist my grandma with all of her concerns and was so professional and polite. Excellent Spanish as well
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June 2024 by Gilberto Ever Rios Leon
ATMs are always wrong!
It's been a long time since they have issues in this ATMs they can't either accept deposits nor give you cash super often. No other chase bank ATMs give me this constant problem and I have been a member for years already.
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June 2024 by David Barton
I’m a Chase account holder and my primary experience with this bank is using the atm for cash withdrawals. There are 2 drive up atms and there is always a good chance one will be out of order. On top of that, my Chase card never works to access the atm inside after hours like it does at other Chase banks, so I’m often stuck sitting in my car behind rows of cars for a simple cash withdrawal. I’ve never had this kind of issue with any other Chase bank.
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April 2024 by kuanhsien yeh
5 stars for Alex. Nice and Professional Banker!
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February 2024 by Oscar Garcia
There's always something wrong with the ATM at this branch. They should update everything. The place sucks!!!
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December 2023 by Kelli S.
Easily the worst branch in North County. These people are unbearable - don't waste your time calling to seek out information regarding appointments because they will tell you that you do not need one and then when you show up they will say oh we have a policy where you can only deposit 5 savings bonds a day and then blame it on short staffing (meanwhile one guy is not even helping customers and there's 4 customers total in the branch). I show up at 4:15 to deposit my bonds and they tell me oh sorry only 5 per day. I go down the street to the El Norte branch and they deposit ALL my bonds within 15 minutes. Absolute lazy and incompetent people at this branch.
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November 2023 by Kay Jay
Big banks like this don't even have change for $100 for a CPC!...SHAMEFULL SERVICE.
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July 2023 by K C.
This Bank is a dump. Their corporate offices should be appalled. Nothing works here. Tried to make a deposit at inside ATM but their key pads don't work at the door to give me entrance . The drive up ATMs on the side of bank are falling apart with plastic framing hanging off. Don't feel too safe putting cash in. After I did put it in it kept spinning and then spit it all back out. Had to enter it in with 5 bills each time even though it said it takes 30. Ugh!! The keypad is disgusting and so low I had to open my door and hang out of my car to enter my pin. Now that sure makes you feel safe. Do better Chase!! This says a lot that I'm writing this because I rarely send review. Do better
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November 2022 by David C.
Went in to open a joint account in Wells Fargo and they said I had to make an appointment which they were just sitting around putting make up. So I went to the chase next door and the banker Herbert Perez attended us without an appointment and i am now a chase customer. Great customer service and they were 30 minutes from closing. That's what I call great customer service.
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October 2022 by Dustin Rodgers, AG Ret.
First, note that the majority of reviews here are years old. Greg Lawrence, branch manager however recently took over. A career banker with a huge heart and kind manner.We opened our account Jan of 2021 on a default. We had waited 4-days for an appointment to open at Wells Fargo across the parking lot. An inconvenience to be sure. Then they refused to open the account because they require the President to open, I am President, but at that moment had no current CC.Yet my wife, Secretary with CC could not open... B.S.Walked out the door saw the Chase sign walked in and within seconds Greg Lawrence, took us to his desk and got the ball rolling. Handled every detail, fast and efficiently.He even let us fill our RV water on the bank hose. Awesome...Had some issues in the months after, Greg handled each like he worked only for us.P.S. We deposited less than $10k so not a millionaire client, just a small biz.Super happy, Dustin
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October 2022 by Yesenia Moreno
Even the atm is closed on Sunday and there drive through one always has issues and won't process payments
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August 2022 by Kellie B.
Hmmm. 6 folks behind window, 2 windows open. Naughty. No merchant window either. They're nice once u finally get up there, though.
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July 2022 by Jackie SR
Helpful staff
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June 2022 by Heevan Haido
This bank they never answer their phone at all I’ve been calling all day long no one to pick up the phone
