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March 2024 by Nat Z
Best experience ever at any rental car facility, due to Michael!!I have a big thank you and kudos to give to Michael at the Budget/Avis Rental facility at 2040 Auto Park Way in Escondido.I got there near closing time as I would ned to return the rental later the following day.Michael informed me that they were out of the car type I reserved, but he’d be happy to give me an electric car instead. I explained my concern, given I had never driven an electric car and needed the rental for a job interview in LA.He didn’t force the issue; he was empathetic to my concern and thought quickly. In reviewing the inventory, he found there was one gas car available, but the previous customer returned it thrashed, with dog hair and smelly. He let me know if I would wait, he’d go to the carwash and clean it. I offered to take it as is, and he insisted on the standard of the vehicle he provided.Not only did he go to the car wash, he thoroughly vacuumed it, and deodorized it. When I received the car it was like new!! Michael heard my concern, got creative, and went above and beyond to put my mind at ease with my rental. Michael even gave me a high-level overview of car intricacies.I was surprised to find out he was not the owner because I have never received that level of service with a car rental, anywhere.In summary, Michael heard my concern and was so kind and professional, and though he offered to provide me with a walk-through to build my assurance, he didn’t try to guilt me. He went above and beyond to get me in the car I needed to feel confident in my ability to make the 2.5-hour commute to my interview.I Thank God for the blessing of Michael and outstanding customer service and professionalism in a critical time.Thank you, Michael, and thank you, Avis!
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March 2024 by Dante Nash - Beer Home Team
UBER Drivers beware!!! I rented a vehicle from Mike at this location. Everything started off well. Mike spent most of the time bad-mouthing HERTZ and their UBER business model. He suggested they were screwing over drivers who rented from Hertz. In the long run, I had to make 3 visits to Avis to figure out why they charging me $688/wk for a Toyota Camry. Mike was not helpful and acted like I was inconveniencing him by asking for printouts and clarification around their charges. Their customer service number and Mike do not know what each other is doing. They both charged me at the same time and now I have to take legal action to recoup my money.I would not recommend this company to UBER drivers.I rented their car for 3 painful months. Thank God I bought a car today and the nightmare isover!!!
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March 2024 by IQ K9 Training
I recently had the pleasure of renting a car from AVIS, and I must say that the entire experience exceeded my expectations. From the moment I made the reservation online to returning the car, every step was seamless and hassle-free.The reservation process on their website was user-friendly and straightforward. I appreciated the variety of vehicle options available, and the detailed information provided helped me choose the perfect car for my needs. The pricing was transparent, with no hidden fees, and I found the rates to be competitive compared to other rental companies.Overall, my experience with AVIS was top-notch. I would highly recommend them to anyone in need of a reliable and hassle-free car rental service.
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January 2024 by Jason McIntosh
I had to a vehicle for 3 weeks while my vehicle was in the shop my experience at Avis was outstanding. The rental came with a 25% discount already but when I returned the vehicle the service manager gave me the new promotional discount that saved me $800 to my total. That was unexpected & a huge blessing this what customer service looks like. I wished we had more examples of this level of customer service.Apon leaving the parking my Lyft driver was having difficulty with the busy intersection the service manager came out & helped us again an example of next level customer service.Thank you for making a stressful auto repair process less difficult.
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January 2024 by jllgzt
Best car rental location in North County. Great rates, excellent service and a huge selection of nice modern vehicles. You can even rent a Tesla now.
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December 2023 by Warren Fries
Mike provided me some excellent customer service today; thank you ?
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December 2023 by mary grimes
Everything went so smoothly!The Chrysler Pacifica was new and the perfect car for our vacation
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December 2023 by Vikky Ofoedu
Don't border with this location, don't keep to their word when picking up a car already reserved. What a waste of time going to this location to pick up a car already reserved with Mike. PLEASE PEOPLE AVOID THIS LOCATION AT ALL COST.
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December 2023 by William Ballard
Mike is super mega ultra cool. Friendly, professional, gracious, and seriously the best spot to rent a electric vehicle for the best value. Thanks, and God bless ?
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October 2023 by Robert Selesky
The car that I got probably had $6000 worth of front end damage when they gave it to me was filthy and had no fluid to even clean the windshield and by the second day the door wouldn’t even open because of the front end damage I had to drive 60 miles each way to exchange the car time and money out of my pocket and when I return the car in San Diego with 13.7 gallons instead of 15 they charge me $20 for a gallon and 3/10 are these the type of people that you would want to do business with . I called Costco and they are the ones that really smooth the path in getting the car exchanged and truthfully the people at the Sacramento airport were very helpful and polite and so were the people at the San Diego airport but the fact as I said that they charge me $20 for a gallon and 310s just was the frosting on the cake. One last thing when I return the car the manager said will give us a 10 out of 10 review, but his first line to me was well you know what you should’ve done Avis,s motto used to be we try harder I think that’s what they need to do now. Try Harder
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October 2023 by Su Scott
Wonderful staff. Really helped us out renting a larger car when the grand kids visited. Highly recommend
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August 2023 by CharlesTVisk FamilyPhotos
Michael is absolutely wonderful. Very professional very helpful very convivial I am quite happy with my experience here
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August 2023 by Rhonda P.
Even with a reservation well in advance (6 weeks) we were told that they did not have a car for us. Offered us a truck then rescinded, saying it was promised to someone else. Will not use this location again.
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August 2023 by Kevin Snow
Been coming here many years. Always have a good experience. Front desk employee has been there for a few years and he is very professional. Reasonable rates. Good vehicles.
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August 2023 by Samir Khanal
They always have good cars and ready for my reservation. I Usually get an upgrade
