-
November 2023 by Savannah C
??? Saturday closed Veterans Day. Friday 11/10 open normal ?? ? ?
-
February 2023 by Nan M.
Chase Bank Main in Encino CA. No one ever answers the phone. You get a recording that does not take a message. This is ongoing, the way they do business, even a year ago. The manager won't call you back even when they are e-mailed from a complaint to a supervisor at the main number. The supervisor tried to reach her by phone and reached a non working number. Had the same problem with her last year. She should be terminated.
-
October 2022 by Kambiz D.
David is incredibly helpful please hire more people like him..Excellent serviceSean Damavandi
-
September 2022 by Jes G.
I have been a long time customer at this bank with several accounts. You can never reach anyone in the branch. The phone number for them is to online banking. So frustrating. On the fifth attempt when I asked to be transferred to the branch, the guy on the phone said "one moment" , and nothing ever happened. Put a phone number on your website so customers can reach someone inside the bank. Duh!
-
June 2021 by Christine F.
This location is by far the worst Chase branch in terms of speed of service in the Encino/Tarzana/Sherman Oaks vicinity. Irregardless of whether there's 1 person or 3 people ahead of you, you will be waiting LONG periods of time to get to the teller. I once waited about 10 minutes with only 2 people ahead that were already with tellers. There's no sense of urgency here. The other bankers that seem to walk by just looks at the long line of patrons and don't even say a word. A little "Thank you for your patience..." goes a long way. One thing I'll give them here is that most of the tellers that I've encountered are pleasant and friendly. Some talk more than others, but I'd always choose a friendly smile over a sour face after having made to wait a while.Management, please just do something about the speed of service. Not all your patrons that come in the middle of the day are retired or have nowhere to be. Thank you.
