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November 2023 by Bobrah A.
I've used many pharmacies and this Walgreens has been the absolute worst one I've ever been in. First of all, you can never get ahold of the pharmacy. I will call multiple times, be left on hold for literally 30 minutes just for it to hang up on me and have to do the same thing over again. The line is always so long and only one or two people are helping customers. The staff acts depressed or seems like it's such a burden to them to help out without any attitude. The manager looks like and acts like she is on something herself and it's just really giving off ghetto vibes which is unfortunate because it's in beautiful Encinitas. I will be switching pharmacies.
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November 2023 by Lorraine Brogan
Good luck getting anyone to answer questions about prescription availability and fill status. Even commonly prescribed medications will take days to fill.
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October 2023 by Robyn M.
The pharmacy customer service is ATROCIOUS. I was trying to explain something today to a female pharmacy staff member who continued to talk over me. I couldn't get a word in edgewise as she continued her loud and rambling diatribe about all the reasons she couldn't help me. She wouldn't even stop when I BEGGED her to let me speak. It was crazy. I seriously wondered if there was something wrong with the phone connection. I thought maybe if I raised my voice she would stop talking and let me speak. Nope. She hung up on me. This comes after years of enduring rude staff and constant turnaround because I preferred the convenience of a drive-thru pharmacy. The treatment I received today is the straw that broke the camel's back. I'm finally running--not walking--away and taking my business with me. Maybe CVS staff will treat me with common decency when I simply want to refill my prescriptions. Here's to hoping.
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October 2023 by Sharon K.
This pharmacy only qualifies for a 0 star rating. My prescriptions were automatically transferred there when my pharmacy closed. Every time I have had to deal with them they have put up road blocks to getting my prescriptions filled. It's not time to refill, there is a problem with insurance, they are out of stock...etc, and what one employee tells you on how to resolve the situation the next employee refuses stating "I'm not responsible for what another employee says"?? My doctor's office must call them multiple times on my behalf. So today I decided to transfer my prescriptions to another pharmacy. That would be fine except the new pharmacy told me that they have been trying to transfer prescriptions for a week from this store and they will not pick up their phone! And when you call this Walgreens expect at least a 20 minute wait on the phone.
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October 2023 by Amy S.
Now I know why there are only 2 stars. Signed up to get my vaccine because it was advertised as "fast and convenient ". been waiting an hour. Why do appts? Ugh
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September 2023 by Jennifer M.
Really long delays at the pharmacy. Prescriptions are never filled on time and there is a lot of confusion when needing to fill them.I'd recommend a different pharmacy for regular prescriptions.
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September 2023 by Five Blahs
Always a super long wait at pharmacy. The employees seem stressed, aloof and overworked.
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September 2023 by Robyn C.
After waiting on hold for 37.32 minutes I was disconnected Calling back asking to speak to the Store Manager I was once again placed In queue and waiting another 11.22 minutes I was again disconnected Called a 3rd time and the manager was too busy to botherDue to my insurance I am bound to Walgreens I vow to find another Walgreens which will be so inconvenient but the rude customer service I have ALWAYS experienced at Encinitas Walgreens is not worth the aggravation
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September 2023 by stephan p.
BOYCOTT AND CLOSE WALGREENS FOREVER! RIPOFF/OPPRESSION/FRAUD. HORRIBLE MANAGEMENT at the Encinitas store. NO ONE SHOULD HAVE TO SPEND HOURS AND HOURS OF THEIR TIME TO SPEND MONEY AT WALGREENS. Your purchase is not safe from Walgreens. DON'T BUY FROM THEM. CORPORATE IS UNREASONABLE AND EVEN WORSE. After returning a purchase with receipt, Walgreens would only give me a gift card. Walgreens refused to return my money. Other stores have no problem with this I find.Finding nothing in the store to buy for about a year, I received a call from manager Cynthia as I emailed and called corporate. I found items on the website not there prior asking Cynthia to order them with the gift card. She said I had to come in the store to do this. I went in the Encinitas store, went through unbelievable measures having to open and account including typing my phone number about 8 times, filling out their form, answering questions, receiving and entering text codes etc., etc. only to find after 2.5 hours, the computer refused to allow the purchase of the items manager Cynthia told me it would allow.This corporation is beyond incompetent! The double pony tail/heavy set night manger has a huge ego how they can do no wrong and I should have appreciated everyone trying to help me where I wasted my time on these dumbo's. Cynthia never followed up with me leaving the store after I arrived. The employees didn't know what they were doing including the night manager. Cynthia should have paid for the purchases from her own pocket, call her CEO for help or just give me my money back right there so I wouldn't have had to be so inconvenienced. Both Cynthia and the night manager are terrible managers and grossly incompetent.
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June 2023 by Faranak Raissi
Really horrible customer service.
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May 2023 by Kelley J.
I do not recommend this pharmacy at all. They are downright cruel to people who need their medications. I am going out of the country, my doctor added a note that I need to pick up my meds (or even a few pills) a couple of days early. The woman I spoke with tonight told me that notwithstanding my doctor's orders, they could not put the prescription through early unless I called my insurance.So I called my insurance; they were on hold with Walgreens for over 25 minutes, and, even though both my insurance and doctor tried to override Walgreens' rule about picking up the prescription a couple of days early, Walgreens said no to both of them.How can a pharmacy have this kind of power? All I want is to be able to leave the country knowing I won't miss doses while I am gone. But Walgreens seems to be so incompetent that they cannot do their jobs. I was a client of Pharmaca before, and sadly, am now with Walgreens, because Pharmaca transferred all their patients here when they were suddenly closed.I feel so unfortunate I have to deal with this horrible, CRUEL pharmacy. They should not be in business and the employee I spoke with tonight (rude, did not care, condescending) should not be working with the public.Shame on you, Walgreens, for being so inhumane and somehow not understanding how to do a simple task. Not even my doctor could convince them to give me my prescription a day or two early! I even offered to pay out of pocket, but the woman said, "I wouldn't recommend it." I am so desperate to have enough medication while out of the country, I asked her, "You wouldn't recommend it, or it's not possible?" To which she responded, "You can't do it," then told me to call my insurance company (who they denied in the end, anyhow). Then she abruptly ended the call.I shudder to think of all the other patients they treated poorly. I obviously need to find a new pharmacy, but this is a warning to anyone considering getting their prescriptions here. Don't do it. They are horrible, cruel, incompetent.
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November 2022 by Grant Geckeler
Incompetence defined. Have fun making multiple trips to [finally] get your prescription filled. + good luck getting anyone on the phone. Go to Target or CVS pharmacies in Encinitas instead.
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September 2022 by Nicole McLaughlin
I forgot my daughter's antibiotics in PHX and we are here for the weekend. I called the Walgreens to ask what the recommend I do. They guided me. When I went to pick up the meds, insurance wasn't going to cover it since they had just covered that med 4 days ago. The pharmacists suggested I find a coupon on GoodRx. They allowed me to take the time to look up the coupon and save me $25. Super nice people and I didn't feel rushed. It was really nice to encounter this when I messed up and was a little panicked about what to do. Thanks!
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January 2022 by Veronica Ramos
always long wait .they have you go around couple time before rx is not readythe tech always clueless.worst pharmacyterrible customer service
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December 2021 by Kerrina K.
This is the worst Walgreens, albeit pharmacy, I have ever been to. The store is tiny, the stock is miserable even when things are available and staff are unhelpful and unfriendly. Will not go there again. Awful!!! If I could give you negative stars I would.
