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January 2024 by Nathan Minatta
quick, polite, and extremely skilled crew. They didn’t have my air filter in stock but the manager drove to nearby valvoline and had it in time before the oil change was over. Isaiah and the manager were clutch. Can’t recommend enough. Good work, thanks guys
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January 2024 by sam a
Absolutely, best place to do a minor service for a car. I would highly recommend this location. Professional staff, very reasonable prices and short wait.
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December 2023 by Nazir Farhan
Extremely pricey almost highway robbery considering oil is $30 with a filter okay $40 but to charge $100 for full synthetic. It’s not rocket science it’s not laborious time consuming it’s quick in and out but $60 labor charge is nuts !!! Customer service is great and it was fast so that’s why I am giving 3 stars
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November 2023 by Renee Dorr
Overfilled the oil on my Suburu Forester. Smoke everywhere a week later. Had it towed to the dealership. Could have blown my engine... Complete IDIOTS! Never ever again!!
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November 2023 by Parker W.
Noah helped me out today, some of the best customer service I've ever had. Didn't try to sell me on unnecessary services and helped me make the best economic choice. Even gave me a personal contact for a mechanic and saved me a lot of money!
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November 2023 by Robert Buchanan
They will damage your car! First time they forgot to secure a skid plate, had to return for repair. Second time, they forgot to replace the oil filter support, resulting in a check engine light and had to return again for repair. Third issue they recommended and performed a transmission service resulting in a hard shift. I took it to Toyota to find that they used the wrong fluid... a $600 fix out of my pocket. This time, they stupidly removed the transmission drain plug instead of the oil drain plug and failed to properly reinstall it which resulted in me breaking down on the road. They assured it would be corrected, but refused toyotas recommended replacement, refused toyotas recommendation to pull the pan and inspect for damage and instead, had toyota flush and fill and then tried to tell me the vehicle was fine. Toyota told me it was drivable, but should be inspected for damage at a cost to me of $700+. Once completed, the pan was found to be full of metal pieces and valvoline is still refusing to fix the damage which is going to cost over $8,000 to repair. I highly recommend NEVER taking a vehicle to valvoline. The only thing they have going for them is location and wait time, and it's simply not worth it. BEWARE!Update: The auto reply from their customer service below isn't helpful. I had called them prior to this review and all they do is set up a recorded phone call with the rude shop manager (Jorge) who just wants to talk over you the whole time while making incorrect assumptions, but when asked any direct questions replies with "no comment".
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October 2023 by Robert B.
They will damage your car! I've had multiple problems there. First time they forgot to secure a skid plate, had to return for repair. Second time, they forgot to replace the oil filter support, resulting in a check engine light and had to return again for repair. Third issue they recommended and performed a transmission service resulting in a hard shift. I took it to Toyota to find that they used the wrong fluid... a $600 fix out of my pocket. This time, they stupidly removed the transmission drain plug instead of the oil drain plug and failed to properly reinstall it which resulted in me breaking down on the road. They assured it would be corrected, but refused toyotas recommended replacement, refused toyotas recommendation to pull the pan and inspect for damage and instead, had toyota flush and fill and then tried to tell me the vehicle was fine. Toyota told me it was drivable, but should be inspected for damage at a cost to me of $700+. Once completed, the pan was found to be full of metal pieces and valvoline is still refusing to fix the damage which is going to cost over $8,000 to repair. I highly recommend NEVER taking a vehicle to valvoline. The only thing they have going for them is location and wait time and it's simply not worth it. BEWARE!Update: The auto reply from their customer service below isn't helpful. I had called them prior to this review and all they do is set up a recorded phone call with the rude shop manager (Jorge) who just wants to talk over you the whole time while making incorrect assumptions, but when asked any direct questions replies with "no comment".
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October 2023 by Val A.
Had a great experience at this location today. Went in for a few things and they were able to change my oil, rotate my tires, check fluids, and replace windshield wiper blades. Loved being in my car while a team of technicians went to work. Very interactive. No pushy sales and very efficient.
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October 2023 by David Z.
Jorge was super helpful! Quick and very economic service. Thanks, I will be back soon!
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September 2023 by Dana K.
I have been to this location several times, and I always have had a very pleasant experience. The technicians are experts at what they do, efficient, and have always presented a positive attitude. They genuinely seem to care that I get the he service I need. They make helpful suggestions while never seeming to want me to spend money on unnecessary maintenance. During one recent visit, one of the technicians even went above and beyond by replacing my ever-troublesome wiper blades, although that is not typically a service they provide, and did it for free. I could not ask for more. I have always been highly satisfied when I come here. And today, I had the pleasure of working with Shayla, professional, courteous, and more than competent!
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September 2023 by Alex T.
I was going to give 2 stars because they recognized I had been waiting for almost 2 hours, and they switched me to the "faster" lane bc of their first come first serve policy. However, now the lane that I was switched from has just moved forward and here I am, waiting again....this is NOT a 15 minute oil change. I've currently been waiting almost 2 hours and 2 cars have gone through.
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August 2023 by Yeng Vang
Arrived at the shop and there were 2 cars, one car in each stall. We waited for about 30 minutes and still no service, just a whole bunch of guys chit chatting. By this time, 3 other cars pulled up and waited also. One guy had enough and left. Finally we got the attention of one of the guys, while asking him how much longer because we've been waiting for a long time, he gave us an attitude and said "Well we can't get to all the cars." So at that point, we just left. Never going there again. He was super rude. Went up the street to another location and got serviced right away.
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August 2023 by Probably Pondering
Employees are nice and I am sure the oil change is as good as anywhere else. Customer experience is terrible though. I arrived with three cars ahead of me in each line and ended up leaving over 90 minutes later. Have more bays or allow drop offs because with the current wait times changing oil becomes as brutal as the going to the dentist or the dmv.Service: Oil change
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August 2023 by Jeanne Visser
Had issue with drain plug aftermarket did not hold. Called my store in SD Encinitas and they are fixing here in Camarillo top off and drain plug replace with BMW plug. I was told most of the time the aftermarket plug works fine but every once in awhile it doesn't and they we're authentic professional helpful with a can-do attitude Great experience we're ready to review for the Encinitas store as well cuz they coordinated with one another 154 miles away. In addition they check to make sure my lights were working properly brakes and topped off my wiper fluid hats off to good customer service
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August 2023 by tony Inlow
Only Valvoline that didn't drain my oil, instead they extracted it. I know you can't get all the old oil out doing it like that. No way, no how. I won't be returning to this location
