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June 2024 by Nikki Didier
Best place to buy your Birkenstocks in Encinitas! Awesome selection (they also carry other great shoe brands) and the customer service here is amazing. I have called several times in the past looking for a particular shoe in specific sizes/colors and they have always been so helpful. The other day I came in for a pair of Arizonas and Alex & his team were super friendly & helped me get dialed! It was packed with people shopping but they were so quick to help everyone, including myself, find what they were looking for. Left with my new fav pair of shoes :) Can't recommend this place enough! Thank you!
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June 2024 by &REW Shih
I had called in earlier in the day to ask about a specific model/size availability and they offered to hold it for a day so I could come and test the fit. Very glad I had visited to try on the shoe; I would have ended up buying a shoe 2 sizes too large otherwise.
Kind of a small store but the employees were very nice and willing to help without being overbearing. After I found the right fit, I was given a surprise 10% discount.
Very pleasant visit!
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June 2024 by Pamela Arivett
Love this place. Great service and selection!
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May 2024 by Brett Schulz
I recently bought some Birkenstocks from this store while traveling from out of town. Employee's were helpful and friendly.
I ultimately had an issue with my purchase a few weeks later (within my return window) and Alex and Matt took great care of me. I very much appreciated the experience and customer service at this store.
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March 2024 by Daniel Whalen
Awesome store. Nice folks
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March 2024 by Amanda Wilson
Came to this store while visiting from out of town. This is the second shot I gave this store. Last year when I was here I knew the sandals I wanted had the 2 pairs I wanted picked out, knew my size and was just waiting for someone to acknowledge me and there were a few workers. Walked around the whole store several times and nothing so I took my money elsewhere. Came back today and again knew what we wanted, some clogs, there appeared to be only 1 person working and a gentleman wanting to try on the whole store and another gentleman who was also waiting with shoes. I'm not giving it another shot and will again be taking my money elsewhere. First, I thought it was me, but seeing other reviews it's clearly an overall issue that is ongoing which is unfortunate.
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March 2024 by Jamie Goldbergh
Many thanks to Alex for a wonderful customer service experience. After trying on multiple shoes in multiple sizes, I finally found the right pair. Great selection and available sizes. I'm looking forward to my next purchase.
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February 2024 by LeiLani G.
I have plantar fasciitis, and these shoes help with the pain. They have a wonderful selection of shoes, although I have had a problem with shoe width. Some of their selection of shoes are only available on the narrow width. I have had shipping issues but have found out that PayPal auto fills the address. Therefore, two shipments went to the wrong address. The customer service is excellent. I will be purchasing more shoes from them in the future.
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February 2024 by Eddie L.
Not great or friendly service whatsoever. walked in and wasnt acknowledged and the 3 girls were just staring from behind the counter. lol. the selection is pretty good but its not just birkenstocks so i dont know why it's called birkenstocks.
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January 2024 by R R
Very helpful customer service and was able to make an amazing purchase of my new Vivobarefoot trail shoes. Highly recommend this store.
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October 2023 by Tania Romero
No one helped us at all. Not only us but multiple others there. I tried on about 6 displays and so did my friend. Two girls just chatting it up and one guy that looked lost as hell. Not even a simple hi
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August 2023 by Sue Shine
Great shoes $$$$
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July 2023 by Michael Meyer
On two occasions walked in wanting to try some Blundstones, hung around for about 5-10 mins each time and was never approached or acknowledged by staff. Won’t go back.
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July 2023 by Wendy B.
My husband recently purchased two pair of the newer beach wearable Birkentocks. Within a few weeks, one pair began to tear where the strap meets the sole. He took the shoes back to Benjamin Lovell, where he had purchased them and they said the problem was Birkenstocks. He contacted Birkenstock and sent them a picture. The said the problem was with Benjamin Lovell. A classic case of finger pointing and the customer looses. Be careful when buying this product as Birkenstock does not stand behind their shoes.
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June 2023 by Jim S
Excellent customer service
