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February 2024 by Pyriscent “Pyriscent”
I came in and said I would like to use a coupon for $7.99 for a footlong. He makes the sandwich without ever responding to me when I asked how his day was just gave me a hand gesture. Then when I get to the register they tell me that my sandwich is outside of the bounds of what is allowed on the coupon. I explained that I mentioned I wanted to use the coupon at the beginning of the transaction and to remove the ingredients so that the sandwich would comply with the coupon. They refused and angrily punched in each individual extra ingredient into the register like the avocados etc. This place needs to take a lesson in customer service. They were all very rude, all three of them came to the front of the register to raise their voices at me. They all treated me like an enemy. I let them know that I couldn't afford the sandwich and all they had to do was remove just one of the ingredients as that was my final negotiation point. They refused even this even though it was only $2 and I was willing to pay an extra $4 for the sandwich instead of an extra $6. These people have a lot to learn.
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February 2024 by Christy Roberson
I had a disappointing experience at Subway recently. The employee making my sandwich seemed in a rush, ignoring my request for extra veggies and throwing the toppings on the sandwich without care. Employee tried stuffing both my footlong and 6-inch sandwiches into a small bag, resulting in smashed bread. When I asked about her day, she ignored me and was argumentative when I requested separate bags. This was the worst customer service I've encountered at Subway, and the employee refused to provide her name when I asked.
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December 2023 by America Smith
This December 3rd 2023 in the morning, the worker who was on that shift at 3 in the morning, was super rude, since I arrived I saw her that she was with her rude face, as if it bothered her that I arrived, but still I arrived with a good attitude with her, when choosing the sauce for my sandwich, I asked her to please add extra chipotle sauce, obviously when you ask for something extra you know that they will charge you, and she refused to put extra, she told me that she would not be able to close it And she said it with a super ugly attitude, when I went to buy before there and whenever I ask for extra sauce they add it to me and I told her that she didn’t have to be so rude with me, and she started fighting with me and she tried to insinuate that I was asking for extra sauce for free, and I told her that I didn’t care if I charged it, that I wasn’t asking her for anything for free, and she started fighting and saying that I didn’t respect anyone when the one who didn’t feel or respect was me, I asked her to talk to The manager and she refused, and I told her that the next day I’ll go talk to the manager because of her attitude and she told me that she did not care, and I asked her for her name and she refused anyway, and she denied me the service and did not want to sell me the sandwich, seriously that is nothing professional on her part, because I arrived with a good attitude and she reacted like this, at no time was she disrespectful to her, it was the opposite. I felt super bad because nobody had never treated me that way. I hope they take action on the matter
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August 2023 by Ken Brown
Atmosphere? It's a Subway. But their subs are consistently good
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August 2023 by Samantha R.
I ordered for pick up last Friday and forgot to put my review in! ( ZERO STAR REVIEW )To start off the service was whatever's I was just there to pick up but the food on the other hand was f*cking disgusting! I ordered 3 sandwiches and all 3 went in the trash because of how inedible they were! I ordered two with mayo and one without. The one without was a tuna sandwich which is why I chose to put NO MAYO because the tuna already has mayo! The other two I chose REGULAR amount of mayo but it's like these people didn't give a f*ck and added the triple amount of mayo to EVERY SINGLE SANDWICH. It was really bad; mayo was literally oozing out of the freaking sandwiches! I know there's people out there who love mayo but my family and I are just not one of those people which is why I put specific instructions on my order such as " regular amount of mayo" for two and "no mayo" for the other. Not only did they load the sandwiches up with mayo but added other stuff to some of the sandwiches; stuff I didn't even ask for like if they just freestyled them instead of following instructions. SUCH A DISAPPOINTMENT AND 100% A WASTE OF MONEY!
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June 2023 by Ye H
Bad customer service. Went in today and there was a lady and a man and none of them said hi or anything. I walked over and said hi and the guy said hi and started helping me. The lady seemed like she had an attitude. She started talking in a foreign language. And then he started talking in that language as he was making my sandwich. How disrespectful is that. You start talking in foreign language infront of a customer. We don't understand or know what you are talking about. For all I know you guys were making fun of me or talking bad about me. I mean they were both in their early to mid 50s they seem like they were a couple. Not sure if they are the owners but if they are, then I hope you read this review. It's great you guys are Indian and speak in your own language. But don't do it infront of paying customers. Specially when we don't understand your language. That is super rude and shouldn't be done. Also have some enthusiasm and have some customer service smile and be welcoming. Don't have an attitude and look grumpy and not even great or thank your customers. This place lacks so much hospitality and customer service, I will not be going to this establishment ever again. Plenty of other subways where they don't start gossiping about customer in foreign languages.
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June 2023 by Angee H
Bad customer service. Went in today and there was a lady and a man and none of them said hi or anything. I walked over and said hi and the guy said hi and started helping me. The lady seemed like she had an attitude. She started talking in a foreign language. And then he started talking in that language as he was making my sandwich. How disrespectful is that. You start talking in foreign language infront of a customer. We don't understand or know what you are talking about. For all I know you guys were making fun of me or talking bad about me. I mean they were both in their early to mid 50s they seem like they were a couple. Not sure if they are the owners but if they are, then I hope you read this review. It's great you guys are Indian and speak in your own language. But don't do it infront of paying customers. Specially when we don't understand your language. That is super rude and shouldn't be done. Also have some enthusiasm and have some customer service smile and be welcoming. Don't have an attitude and look grumpy and not even great or thank your customers. This place lacks so much hospitality and customer service, I will not be going to this establishment ever again. Plenty of other subways where they don't start gossiping about customer in foreign languages.
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May 2023 by Kaden Morrow
Absolutely love this location since it is nearby. Always change their gloves and clean all the knives for me since I'm deadly allergic to dairy. Only a few times I have had a reaction but that was just from cross contamination. I do wish they would do the cheese last just so that I wouldn't have to stress about getting a reaction. Other than that I love it here and they're super friendly.
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May 2023 by Javier Sanchez
Quick grab and go subway place, in and out in 5 mins.
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May 2023 by Angie B
It's so hard these days to receive good service but at this Subway you feel so welcomed. Thank You ?
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April 2023 by Wanda Cabin
I got time for a sandwich on breaks!
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January 2023 by Winker M.
Service here is great! Workers are very sociable and funny. the sandwiches here r great and r afforsabe. this is my favorite place for sandwiches. my favorites are meatball coldcut and spicy italian.
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December 2022 by Jose P.
This is by far the shittiest subway in all of LA. I came in for a 6 inch sub and the guy behind the counter was very rude. He put one piece of cheese on my sandwich, and when I asked for another piece, he said he was going to charge me extra when I told him, I didn't want to sandwich anymore he proceeded to put every single ingredient he had already took out back into the bin. Would not recommend this place is anybody! The one down the street is way better.
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September 2022 by Eric C.
Honestly, I know Subway is Subway but this place has been here ever since I lived here. The location is not bad, the parking can get a little crazy at times as well as the location but it's understandable. People love Subway once in awhile and the family that owns it is incredibly nice to us. We've known them forever and Julie is very kind. We have gotten catering from here in the past and I highly recommended it as they will take care of it, store it, and have it ready when needed. I always have enjoyed this place and will continue to.
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August 2022 by Joannie Minera
fast service, staff is nice ?
