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July 2024 by Good “Miles of smiles.” Day
I went in and asked for change for a some $100 bills, the lady said no problem and got me some $20. Very nice bank. Just visiting LA so it was great as being a tourist it can be difficult to get change.
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March 2024 by CAPRISHA SMYLES-GARRETT
Went in to open estate acct. they told me 3-4 business days. Never heard back. Never answers the phone. They just never bothered to even call or email me back. Poor customer service
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February 2024 by Sean R.
Every time you go in this location there is a single teller helping people. Only 1. This is a Major Bank on A Major Highway (PCH) next LAX International Airport and yet they can't hire a 2nd person? They have a guy standing in the lobby with an iPad only able to do the same things you can do on the ATM and no way of helping people in a timely fashion. Honestly it's kind of pathetic for such a banking chain to always provide such a low level of service to its clients. Hopefully one day they wake up and hire the proper amount of people for running this location.
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February 2024 by JongHa Kim
Everyone was helpful and kind, with special thanks to Kenney and Fena
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February 2024 by David Voňka
I am a foreigner with a BoA account. I had issues with access, since I do not have a US phone number. I was impressed by the speed and professionalism of Kim Pena, who helped me resolve all the problems.
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January 2024 by Elie Naaman
Kempena was very helpful getting my credit card block resolved.
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November 2023 by Dan Beckmann
Tried to open an account so I can give them my money, but it's been 8 weeks and they still can't figure out how to do it. They must not want any new business, terrible customer service - one excuse after another. "I'm waiting for the specialist" "I was on vacation last week" "I can't find your application" "I forgot"Do you even care?
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September 2023 by 戴姐不姓戴
Definitely one of the best BOA branch! Been there at 10:00 with appointment to solve my complicated problem and making overseas transfer. Thanks to Kim and Hugo for their professional and wonderful service.
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September 2023 by Ghost00_14
3 days for my Check to Deposit ?. Worse BOA I've been at. Won't be coming back
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September 2023 by Christy G.
Kim is awesome! She helped me so much today. She was patient and friendly. Thank you!
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August 2023 by Artin M.
Very bad service they don't want to help you and for everything you have to make appointments it is ridiculous. I was just going to make a Transfer and he didn't even wanna help me.
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July 2023 by Mario Inga
Excellent service!
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July 2023 by James Rooney
Small bank always with long lines
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June 2023 by Carolyn E.
THANK YOU HUGO AND JAY!!! I came in with a very serious and sort of complicated problem and they helped me all the way through.. I felt so emotional from the compassion and kindness they showed. Recommend this place 100% if you have any banking needs.
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May 2023 by Qui Denise
Bank staff are very friendly. I recommend this branch of you need to take care of any concerns they will take care of you. Kim and Hugo are the best at what they do!
