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February 2024 by Keenan Chu
The low star ratings are accurate. If you can buy online, buy online. There is no point of going into the store.I walked in to get an iPad thinking it would be nice to give a sale to a sales person. Wrong. Online was free activation but in store is $35. They didn’t tell me until they were ready to collect my money.The sales person also didn’t explain anything to me. The second I said I wanted an iPad he started the sale. I asked him how much it would be monthly and he said “oh about $20 give or take”.. give or take what? A few dollars? $10? What’s the price? I actually still don’t know.. I’m going to find out when the bill comes.When I made a fuss about it, he said I could go ask the manager and pointed at a girl standing across the store. She talked to me from across the store with attitude and never even took a step closer to talk to me.She told me, from across the store, that I had no choice but to call into T-Mobile and beg for a refund because everything was already activated and there was nothing they could do. Useless. What’s the point of her there?I asked her to cancel it all and give me a refund and she threatened me with the “you’ll lose the promotion we just gave you.” What promotion? The $35 that I lost by going into your store?I would only recommend my enemies to come shop here. I wonder how many people they scam that don’t notice.
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January 2024 by Arturo Valens
It is one of the worst services and fraud that they do if you do not pay attention to signing a contract
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December 2023 by Tatiana Tarin
The customer service given to me by Martin was unacceptable, I was given very short answers when I asked for help and then to speak to the manager & it was clear he didn’t want to help me beyond his “we can’t do that” answer. When I asked to speak to the manager he said she’ll be right out without even going to let her know a customer was waiting for her. He also gave me her false name compared to what was on her name tag. I recommended at the time & will suggest on this review that he takes customer training again or gets a different job. According to him I had “no manners” when In fact I did at first but his actions caused a reaction & he was on the receiving end of “I know how to do your job so can you please do it” end of my attitude; which I do being I’ve been in customer service 10+years.With all that said the manager on site was eventually told by another employee that I was there (wasn’t hard to just let her know someone was waiting, it took 5seconds from his day) which I graciously thanked him…I think his name was Antonio. Once she greeted me everything flowed smoothly except for the fact when I relayed to her what my experience was Martin chimed In stating that I (the customer) need learn some manners. Very rude & very unprofessional no matter which way you look at it.At the end of everything I was indeed able to viable answers and service by the manager and customer service which she connected me to via phone.
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November 2023 by BECKY BIN
Art was very helpful. Answered our questions and did all possible to remove charges. I don’t give the 5 because the manager did not help. Very sad! Thank art for your professionalism .
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October 2023 by Rosie Cabrera
Bad service help me out with my order they gave me a wrong phone dont know hot to do there job
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August 2023 by Joe Lopez
Couldn’t help me I called 611 have called T-Mobile 4 different times and they can’t resolve my issue
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July 2023 by citlaly t.
Stopped by to check out the phones. I was attended 3 different times by 3 different people until they found someone to help me and they were all so rude and in such a negative mood. Thankfully the last person to be able to assist me was Erick. He was so kind and very patient when deciding what phone I was looking for. The girls that were trying to "help" were being so rude implying I couldn't check out things if I wasn't going to buy it. I am not going to steal lol. I'm glad the employee Erick whom I was waiting for was very generous and let me look at the things like phone cases.
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July 2023 by Pasquale
Salesperson very helpful. I've been a customer for almost 3 years. Great products, staff is friendly.
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July 2023 by Pasquale Bartoli
Salesperson very helpful. I've been a customer for almost 3 years. Great products, staff is friendly.
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May 2023 by Snails Hooligan
I went into the store and noticed all the girl workers and one big group. It did not look like a happy team they don't smile and they just had that look like they don't want to be there. One came to ask us for help but was rude when I asked a question she looked at me and said that I didn't let her finish talking when she wasn't talking. They talk to you as if we knew what we're doing and we didn't know and they weren't big help so now I have to wait till my phone unlocks they could of see if it was safe to do the transfer so I'm out of a phone in till its pay period is over with and it will unlock and transfer. T-Mobile needs a better work ethic.
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May 2023 by Jay Laurent
Experience was on May 12.Worst t mobile ever. The customer service is horrendous! Especially coming from a corporate store! I went in to buy a phone and the store manager (Jessica) was completely rude. She was quick to take my sale and didn't explain anything on the agreement. No monthly, no nothing. MY name was even misspelled on the agreement that she handed me. Her sale was SLOPPY. As a leader at a corporate store, there should be expectations that need to be met. She told me if I had questions to call customer care, I had questions about my insurance p360 screen protector. That I’ve been paying for the last 3 years. It’s supposed to come with free screen protectors FOR LIFE if screen protector was purchased. Which I did when I bought the phone. She Didn't want to help me and said I didnt qualify for it, I said I’ve qualified at other stores why not here? She said go to another store. I asked her to help me and then she flicked my phone at me that was on the table and said "call customer care to help you." I don’t know what in her mind made her think it was okay to flick my phone at me? MY PERSONAL ITEM that I PAID FOR. I used to work for t mobile, and hearing that from a STORE MANAGER, shows no leadership or accountability. She told me there's nothing she can do and I told her customer care is a 40 min long wait, I asked her to help me as a manager I thought she would, I literally had to argue with her to call and once I demanded to call herself put her "token code and passcode" in to get to customer care quicker she finally budged and helped. And when she did she put one of the reps to help me. So she takes the sale that she won't get commission for, that could've helped a rep, but when it comes down to ACTUALLY WORK.... you're too lazy to do it? I mean she did explain she worked at sprint for 9 years so that explains her customer service.Explains why she's so miserable and why Sprint went out of business. I hope corporate or a district manager sees this and takes ACTION IMMEDIATELY.Because this is very unacceptable. Especially with reps walking around with no name tags, accessories loose on the pegs and laid ON TOP of the pegs, and customer personal information (CPI) was left on devices. If I was an auditor this store would've been docked VERY BADLY. And to top this all off. I called customer care yesterday May 17 just out of curiosity to double check if I did qualify for the screen protector’s, and the rep went on the tool to check my qualification AND I DID QUALIFY! That manager just loves to argue and does not deserve to be a manager or a leader. Definitely no leadership skills and complete laziness.
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May 2023 by Luz B.
I went to buy a phone when I was ready to pay it was like $100. 00 more . I asked why and the sales person said it was the taxes . He never told me it was $35 for just buying the phone there and failed to mention that he was charging for the extra for the charger !!! I think it was cuz my husband was speaking Spanish so he thought we were dumb or something
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May 2023 by Jordan T.
Worst t mobile ever. The customer service is horrendous! Especially coming from a corporate store! I went in to buy a phone and the store manager (Jessica) was completely rude. She was quick to take my sale and didn't explain anything on the agreement. No monthly, no nothing. MY name was even misspelled on the agreement that she handed me. Her sale was SLOPPY. As a leader at a corporate store, there should be expectations that need to be met. She told me if I had questions to call customer care, I had questions about my insurance p360 screen protector. Didn't want to help me and she flicked my phone at me that was on the table and said "call customer care to help you." I used to work for t mobile, and hearing that from a STORE MANAGER, shows no leadership or accountability. She told me there's nothing she can do and I told her customer care is a 40 min long wait, I asked her to help me as a manager I thought she would, I literally had to argue with her to call and once I demanded to call herself put her "token code and passcode" in to get to customer care quicker she finally budged and helped. And when she did she put one of the reps to help me. So she takes the sale that she won't get commission for, that could've helped a rep, but when it comes down to ACTUALLY WORK.... you're too lazy to do it? I mean she did explain she worked at sprint for 9 years so that explains her customer service. Explains why she's so miserable and why sprint went out of business. I hope corporate or a district manager sees this and takes ACTION IMMEDIATELY. Because this is very unacceptable. Especially with reps walking around with no name tags, accessories loose on the pegs and laid ON TOP of the pegs, and personal information was left on devices. If I was an auditor this store would've been docked VERY BADLY.
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May 2023 by Bob M
Thank you for all the help to transfer my ph to T-mobile, set Home Internet & transfer data from old ph to new ph. The manager & Edwin plus Jon. It’s like team work is going on to help out customer need & appreciate it a lot.
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March 2023 by EDWARD MONTOYA, III
Had a little problem with a product. But they made it Right. Walked away as a Happy Camper. ?????