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January 2024 by Jessie Hernandez
My recent experience at the Hertz location in El Monte, CA, was nothing short of a nightmare. I was initially handed a defective vehicle that caused numerous inconveniences during my trip. Upon returning to the location, I was greeted with appalling customer service.The staff seemed disinterested and unhelpful, offering no guidance when redirecting me to another location without any clear instructions. Later, when attempting to resolve the issue, I encountered the manager, Chris, whose dismissiveness was astonishing. He claimed to be too busy to address the concerns of a loyal Hertz member.What shocked me most was their treatment of my father, an ADA driver. Their lack of consideration for his needs was unacceptable. With countless rental options available, I'm seriously reconsidering my loyalty to Hertz.I strongly advise against using this location. Save yourself the trouble and avoid it at all costs. The dismissive attitude and lack of care for customers, especially those with specific needs, are deeply concerning.
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October 2023 by William O. Lopez
They always help me get the car I need and want. They haven't failed me yet. Keep up the good work. I see a lot of negativity reviews, but thank God, I have had only one bad experience in all the years I have rented here. Maybe because I always reserve at least 3 weeks or 4 months in advance, I never have rented a car from here at the last minute. I always follow up to ensure they will have what I'm requesting. I rented Suburbans, Teslas, small commuter vehicles, as well as midsize cars for long trips.
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September 2023 by 吳承昌 Charlie
HORRIBLE Experience; I will never rent a car with Hertz.I reserved a child seat, but the day I picked up the car, the El Monte branch didn’t have it, not to mention I needed to figure out where to get a child seat for my road trip.Hertz charged me $60 for the child seat that was never given to me. The branch manager Amaya told me the $60 would be credited back to me, but it never happened during my 14 days of road trip. Until today, a month after my road trip. I still can’t get my credit back. I’ve been spinning around between Hertz’s lousy system. I’ve called the 800 number five times and three times to the branch.I don’t get it… Why is it so hard to credit your customer back for the service you didn’t provide?
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September 2023 by Josh S.
Good prices and friendly staff. Not the best selection of cars, but they might have more at this time. Definitely better to deal with than the other places around there.
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August 2023 by Vianey B.
Hertz Policy allows Active Duty Military to rent with an expired license because it's often difficult to renew your license at your home of record. I rented a car in Texas last year, San Francisco a week ago, and tried to rent one in my hometown area. The manager and front desk representative said this was not policy of Hertz or their location. They will not rent without a valid license. I tried to explain that it's not a location policy. It's a Hertz policy. Usually, Hertz is the most military friendly. I did not rent a vehicle. I will go to a location that knows their company's policy.
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August 2023 by FAST///M3
Even though the type of vehicle I reserved was not offered at the time of service. I was given something comparable and worked out well.
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August 2023 by Alex Omar C4
Hertz you suck bad experience I don’t recommend no one going you guys disappointing me.
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August 2023 by Isa Castillo
My insurance connected me with this rental shop because my car was being repaired and I needed transportation for work. I reserved the car for a full week and said that I was going to check in at 8am to pick it up. I arrived to the shop on my pick up date and it was already busy and there was only one person working the desk. It was a lot of waiting and I didn't get checked in until around 9am. The guy then still had to vacuum the car and wipe down the windshields.I finally got to take the car and I went straight home. It was probably around 9:30am by this point. I finally left to run an errand and noticed both the change oil light and the low tire pressure light were on. I immediately called and let them know and a girl said that I didn't need to worry about the oil change light because they have a schedule where they take it. She said that I could put in air myself or bring it back to the shop for them to check.I didn't feel comfortable putting in air myself so I drove back to the shop for them to take a look. The same man who helped me in the morning brought out a portable air machine and began filling the tire that the sensor was pointing out.I turned the car on and the light was still on and he said that I just had to drive it a little for the sensor to go away. I went ahead and listened to that advice and while the sensor did turn off for a little bit (maybe 20 mins) it turned back on as soon as I restarted the car.I called several times but they just kept putting me on hold and never actually picked up the call. I was very stressed at this point that I decided I was going to return the car and cancel the rest of my reservation.When I went to return the car it took them 30 mins to actually attend me. It was so frustrating that when they offered to switch the car for me I declined because it was clear that this shop did not offer quality service.They still charged me a full day. To top it off they were also trying to charge me the gas I used (which it barely went down to 7/8 of a tank). I let them know that I spent more time driving back and forth to their shop than I did anywhere else. The guy who was helping me asked the "manager" if there was something they could do and the manger was quick to try and say that I still needed to pay for the gas even if I was canceling the reservation. I then reminded him that the only reason I was returning the vehicle early was because they gave a defective vehicle that hadn't been properly serviced before renting it out.He then said that he would do it this one time since they were busy and "needed to keep the line moving."I truly never write negative reviews unless I've experienced unacceptable service and this is one of those cases. I don't recommend booking at this Hertz at all. Do yourself a favor and avoid the stress and frustration by booking elsewhere!!
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July 2023 by Simon T.
UPDATE You believe this BS. I did not get my rental I just found out they still charge my credit card. Photo attached
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July 2023 by Jake M.
This was a great experience I always come here when I need to rent a car quick and easy and hassle freeGraham help me out today , great customer service ! Will definitely come back for another rental
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July 2023 by Bob A.
The most incompetent morons on the planet.This company hires bafoons, instead of people with an ounce of intelligence or common sense. Crap service, higher rates than any other rental company.Stay far away from these clowns!!
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July 2023 by Isa C.
My insurance connected me with this rental shop because my car was being repaired and I needed transportation for work. I reserved the car for a full week and said that I was going to check in at 8am to pick it up. I arrived to the shop on my pick up date and it was already busy and there was only one person working the desk. It was a lot of waiting and I didn't get checked in until around 9am. The guy then still had to vacuum the car and wipe down the windshields. I finally got to take the car and I went straight home. It was probably around 9:30am by this point. I finally left to run an errand and noticed both the change oil light and the low tire pressure light were on. I immediately called and let them know and a girl said that I didn't need to worry about the oil change light because they have a schedule where they take it. She said that I could put in air myself or bring it back to the shop for them to check. I didn't feel comfortable putting in air myself so I drove back to the shop for them to take a look. The same man who helped me in the morning brought out a portable air machine and began filling the tire that the sensor was pointing out. I turned the car on and the light was still on and he said that I just had to drive it a little for the sensor to go away. I went ahead and listened to that advice and while the sensor did turn off for a little bit (maybe 20 mins) it turned back on as soon as I restarted the car.I called several times but they just kept putting me on hold and never actually picked up the call. I was very stressed at this point that I decided I was going to return the car and cancel the rest of my reservation. When I went to return the car it took them 30 mins to actually attend me. It was so frustrating that when they offered to switch the car for me I declined because it was clear that this shop did not offer quality service.They still charged me a full day. To top it off they were also trying to charge me the gas I used (which it barely went down to 7/8 of a tank). I let them know that I spent more time driving back and forth to their shop than I did anywhere else. The guy who was helping me asked the "manager" if there was something they could do and the manger was quick to try and say that I still needed to pay for the gas even if I was canceling the reservation. I then reminded him that the only reason I was returning the vehicle early was because they gave a defective vehicle that hadn't been properly serviced before renting it out.He then said that he would do it this one time since they were busy and "needed to keep the line moving."I truly never write negative reviews unless I've experienced unacceptable service and this is one of those cases. I don't recommend booking at this Hertz at all. Do yourself a favor and avoid the stress and frustration by booking elsewhere!!
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June 2023 by Amador M.
Less than a star. Unprofessional. Atrocious service. Corporate excuses for lack of inventory. Just a flat-out waste of 2 hours. We were the third party with an issue. Save your time for a business who conducts themselves professionally and understands that without the client they are nothing. Not at this place.
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June 2023 by Kaan Oruc
I booked a car from this location via Uber on May 24th. When I first walked into the store, I handed over my Canadian driver's license and a Visa credit card. The person who works there said I also needed to provide a passport, but I mentioned that it does not say so in the checklist and car rental requirements. At the same time, I connected to Uber support about it and received the same answer from them as well. I tried to explain and show my conversation with Uber support to the person who works there, but she didn't even listen to me; she just left the room. I said, 'Anyway, I'll go and get my passport from my hotel,' which I did. This time, the same employee looked at my passport and headed right over to the manager's room. Later, she came out and said that since it was a Turkish passport, she needed to see a Turkish driver's license as well. But I told her that I don't live in Turkey; I live in Canada, and due to that, I never had a driver's license from my original country. She said, 'Your passport is not enough to rent a car.' I was shocked and wanted to talk to the manager right after I heard that. And guess what? He said it was their policy to have a matching ID with the driver's license. When I asked to see that policy, he said it was recently updated and refused to provide the policy to me. I told him I rented a car from San Francisco two days ago, and they accepted my Canadian driver's license and Visa. He said that's a different state, and they have different policies (lmao :)). I told him it's the same state, and he is just trying not to give me a car because I'm from the Middle East. My friend, who has Canadian permanent residency and IDs, tried to rent it with his ID, driver's license, and Visa. The same thing happened, and the manager said, 'I'm sorry, we can't rent you a car,' and we had to leave the place." In short, I faced racism. You can see that employees of this location aren't the best from other reviews as well. I opened a ticket on the Hertz website and will not let this one go.
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June 2023 by Jessica P.
This place is GARBAGE. Do NOT rent from Hertz at all costs. After forcing a $500 deposit HOLD plus the entire car rental amount plus they run a credit check to ding your credit they gave me a 2019 civic that was completely beat up, had been driven from Tennessee and they didn't even bother to wash it. It was completely disgusting inside and the guy (Chris) insisted it was just washed 2 days ago. There was dead bugs on the bumper and the inside has layers of dirt and dust. It was so gross. When I asked for a different car he said they would charge me for an upgrade. WTFFFF What kind of car rental place still gives 4 year old cars and doesn't bother to wash them. So disgusting. DO NOT RENT here.