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August 2023 by Suheila Mouammar
Had the pleasure to be helped by Hugo today at the AT&T on Kanan Rd. in Agoura Hills. Hugo went above and beyond to provide the best customer care experience for me and my family. We went in for trade ins and data transfers and Hugo was extremely knowledgeable about everything and offered the best customer support.While waiting I witnessed him interact with an angry customer and Hugo handled himself outstandingly, he kept his cool and diffused the situation, made calls to support that angry lady and did his best to accommodate her absurd demands. I was impressed by his kindness and patience.I would 100% recommend this store!
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April 2023 by Cadey Comey 'student'
Jason was amazing helping with my phone replacement. He was fast, efficient, and helped me find the best deals. Highly recommend. Thank you so much!!
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March 2023 by Jenny Dao
I came in for a Sim card failure notice that displayed on my iPhone 13 Pro. This location was close to my work and I did read the previous reviews. Tim was so helpful and professional. He knew exactly what was going on and explained everything to me. He switched my iPhone to an e-Sim and said that I’ll never have this prob again. I was in and out in 20 mins on my lunch break! And, he didn’t try to sell or upsell me on anything. Thanks Tim for your great customer service!
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March 2023 by Mike C.
I had several issues with a couple prepaid accounts at AT&T after having a phone stolen. The team members who assisted me, Jason and Alex, were nothing but professional, kind, and understanding in helping me cancel my existing account and transferring over to a new account. Very happy with the help I received from Jason and alex, and AT&T in general. Thank you!
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February 2023 by Kimberley Pfeiffer
Best experience I have had at an ATT store! Knowledgeable techs and lovely service.
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January 2023 by Howard L.
Alex was recommended by a friend here. I had to get a few things fixed with my parents plan and create my own separate plan. She went above and beyond to help me with everything. Even a few days later still contacted me to let me know that the things were in process. She's great and very helpful!
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January 2023 by Ali S.
I went in to get a phone line added after putting it off for quite a while. Both of the individuals in there were incredibly helpful and knowledgable. I was there only a short time and they set me up and showed me how to use everything. They answered my many questions. They were incredibly knowledgable and didn't try to up-sell me on anything. I'm in sales myself, so I genuinely appreciate individuals who just take care of their customers. You're in great hands here!
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November 2022 by S L.
Tim you are stellar. Brains and kindness. Thank you for all your help everytime I had to come in and get something right they couldn't help me with over the phone. You're awesome!!
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November 2022 by Tim Farron
Everyone is so helpful at this location. I highly recommend this location.
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October 2022 by Alessia M. C
I walked into this establishment and was never even acknowledged. It was like I was invisible. I even stood there a few minutes and still NOTHING. No one said hello or even we'll be with you in a moment. It was the worse customer service i had ever NOT RECEIVED at AT&T. No more buying phones or upgrading in any way at the El Monte branch on valley. I'd rather take the drive to Arcadia where the service is with a smile and even when busy, someone will acknowledge you. This is definitely a prime example of how you can lose business.
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October 2022 by Mike Buchbach
The associates were readily available as soon as I walked in the store. The associate who helped me was very knowledgeable and straightforward. I would highly recommend any AT\u0026T customer to visit this location. It's a flag-ship store ?
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September 2022 by Tina L.
Last month, my brother and I went here to upgrade one of the old phones to IPhone 13. We were asked if we wanted an additional line and we refused because there was no need for one. After waiting for all the paperwork to get completed, we left the store. Three weeks later, my brother went to another store to upgrade another phone and was informed there was an additional line added to the account without his permission. We traced it back and it was done at this AT&T authorized store in El Monte. I was furious when I found out because on that day my brother and I clearly refused to open any additional line. My brother called 611 to cancel this line right away! It's hard to believe a presumably reputable store would operate based on LACK OF PROFESSIONALISM AND INTEGRITY. I'm sharing because I wanted everyone who goes here need to be aware of their tricks. Make sure you check your phone statements.
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July 2022 by Alessia Coleman
I walked into this establishment and was never even acknowledged. It was like I was invisible. I even stood there a few minutes and still NOTHING. No one said hello or even we'll be with you in a moment. It was the worse customer service i had ever NOT RECEIVED at AT&T. No more buying phones or upgrading in any way at the El Monte branch on valley. I'd rather take the drive to Arcadia where the service is with a smile and even when busy, someone will acknowledge you. This is definitely a prime example of how you can lose business.
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June 2022 by Nicole Basulto
Very nice staff!Austin was very helpful and patient when going over my account. Will definitely be back here again.
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June 2022 by angelo Flores
Went to switch with them about to purchase a phone they told me $280 the first price then they told me $600 I said OK then they wanted me to pay the full price advance bad service rude workers disrespectful experience my worst experience ever do not recommend not to say for AT&T this location was the worst
