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July 2024 by Azita Polady
The branches which have people’s safe box should be open on Saturday even for a short period of time. They used to be opened before Covid. On weekdays, they close sooner than other banks too. Why?
They have one teller in the bank and sometimes you have to wait for a long time.
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April 2024 by Jill Medici
The most disrespectful staff. Not only to me but the person before me. Holding up customers to talk about the game with people in line and complaining. The seated staff looks up and acknowledged the disgruntled customers but not a one gets up to do anything about it. I went in to get special bills for tipping on vacation. 5’s and 10’s. You’ll have to wait I don’t have that in my drawer. Took the next 2 people in line before even getting up to get my money and the attitude was like I put them horribly out of their way. I’ll be changing banks. I must say though, the staff at Safeway Francisco Dr are exceptional.
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December 2023 by CleanPowerAuto
Despite all bad reviews here I had a great experience at this branch. Nicholas was knowledgeable, friendly, courteous and took great care to address my banking needs.
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October 2023 by Andy N.
Zero stars if I could! I have been a BofA customer for over 15 years and this was the worst experience I have ever had. I have been to several branches in the past and the visit to this location was disappointing. When we went inside the branch, there was no one to checkin or discuss what we needed to do. So we sat at the couches. Sukhbir is the only cashiers window at this branch. But she was chatting up and laughing with a person at the window who perhaps wasn't even a customer. There was another person waiting on the seats just as confused as we were. Then 2 more people came by. An employee came from inside and directly went to the people who came after us. When that person told them that myself and the other individual was there before them. She totally disregarded it as saying "someone will help them" I was like - do you even know what we are here for? & did you even ask us. Meanwhile Sukhbir was still chatting up with the person. Finally that person decided to leave. Meanwhile the person who was there before us got fed up and left too. So it was us who would be attended. But in a total power move Sukhbir and the other employee asked me to wait and attended to another customer saying they were here before me. The overall encounter was terrible and left a bad taste. I will be look at other BOfA branches around & if that doesn't work then sadly will need to change banks.
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October 2023 by Catalin Baicu
Bad customer service and ATM working is hit and miss.
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August 2023 by Anna Nelson
Beautiful branch with friendly, professional and efficient staff.
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August 2023 by Soonsup Noh
This BoA has No idea how to treat customers at all!!
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July 2023 by Oliver Kruszka
Worst Bank of America ever. I don't know who made the decision to remove one of the two outdoor ATMs, but it is really a pain when the only one you have now is broken.
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June 2023 by Russell Hosley
Teller was nice enough, but their financial services suit was rude to multiple customers before he had the same tone, curt responses and lack of interest in helping me. I wish their staff put as much effort into their customer service as they do their hair and outfits. Will just d I've farther to reach the next branch, El dorado hills BofA is a masterclass on poor service.
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April 2023 by Scott T.
I don't know how it is with other branches, but this branch never answers their phone. It's impossible to get a hold of anyone there to answer any questions over the telephone. You need to make an appointment or walk in, but forget about trying to reach someone by phone.
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February 2023 by Robert P.
We have been with BofA for close to 50 years... I had to deal with the Merrill Lynch (EDGE) side and will Never Never Never work with them again... You can not get a hold of anyone by phone, took just about an hour on 3 seperate occastions to get a hold of someone, just to get into an account that they had that was locked and wanted to send me a text to a house phone. they said they fixed it but i would beed to log out and clear my cash on the computer, i did it and no it was not fixed. called again, (1 more hour wait ) finally got in.. looked good till i tried to do something it would not let me ... had to call again it would not let me set up a call from them...same wait time, got it finally fixed... after all that i decided to move it to another investment company i deal with ... Merrill charged me 50 bucks to close the account that i could not do anything with... never will i deal with that side again and now i think my saving accounts will be transfered too.. i'm so done with them... I would not reccomend Merrill for anything... at least i can call my Fidelity and someone answers and if they are busy they will call me back the same day .. not wait time.. interesting how that works ... Merrill is a waste of time ...
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January 2023 by S S
Very poor customer serviceI try to avoid coming into this branch because of the poor customer service.- Long lines (only 1 teller is operating, maximum of 2)- Poor training and knowledge. I asked the teller two questions and she was unhelpful and gave me the wrong information
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January 2023 by Betsy I.
I made a appointment to go in and speak with a banker.A hr before we left, the banker called me. She was wonderful! I left a detailed message as to "What I needed help with "She called, had done research and was able to fix the issue & help me out...so I didn't have to go in. I wish I could remember her name. She was 10+
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October 2022 by Joe Kessing
For two days in a row I showed up at this branch and there were no tellers on duty. Today the manager sent me to the Cameron Park location, assuring me they would have tellers on duty. That location is ATM only, with video chat capabilities, but they are not operational yet. Terrible customer service!
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October 2022 by Tony Dennis
Terrible customer service. Walked in the other day to be told byccx the Manager that their teller (Not tellers) called in sick so they couldnt process my transaction.
