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July 2024 by tina beeson
The UPS Store in the El Cerrito Plaza has the BEST workers there.
They always greet customers w/ a pleasant Hello & a Smile!!
Especially the young lady Nicole she's the 1 that helped me send a package telling me on what day it would arrive, how much it would cost if I wanted to insure it or not & much more.
Can't say how much I appreciate the kindness & the feel good vibe I get from this store when I go there. It really means a lot.
These days doing errands have become such a headache w/ long lines, people not knowing their jobs or even the answer to a question.
But the *Team* @ The UPS Store in The El Cerrito Plaza got it together.
Keep up the Great work!!
You all are Appreciated by many!
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June 2024 by KLo JoyandGlow
Very knowledgeable and helpful staff‼️ My go-to‼️
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April 2024 by Pablo Robles
Good environment good kindness good attention I liked the service all calmly quiet rapid I'm glad a place to this comfortable I would recommend it without any doubt and I would return without problem good place to be able to do other shopping this chido the atmosphere I recommend it all well thank you for your kindness
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March 2024 by Gonzalo Munoz
As soon as I walk into the store I feel welcome, and when someone is already helping me out they've always been quite efficient and able to provide good service
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March 2024 by Dustin Bankston
Always very quick and efficient service.
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February 2024 by Anne Cheng
I paid $154.91 shipping fee to the store and $9.68 for packaging fee to send a small package on Friday from El Cerrito to Allston MA. The store assured me it is guaranteed for Saturday delivery. Otherwise, I would have gone to post office.When the package was not delivered on Saturday. The store manager told me there is no Saturday delivery on Allston. Too Bad!! You should have read the whole contract when you shipped it.
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February 2024 by Lez'li Waller
Service was friendly, quick and efficient!
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February 2024 by Tim H.
Always find a courteous and friendly customer service here...UPS El Cerrito Plaza.
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January 2024 by Sydney M
On the Thursday before Christmas, I visited the UPS store to ship a very last minute package. During this visit, I had the pleasure of working with Carlos who was very patient and kind as he explained all my options to me/made sure to let me know about any fees that would be associated with the shipping. As I sent off the package, I was told it wouldn't get there til at least a day after Christmas due to delays and because, understandably, I was shipping it very close to Christmas. To my surprise, two days later (on Saturday), the package arrived early! Overall, even if my package had arrived late (as expected), this still would have been a great experience with 10/10 customer service. I'll be sure to be back next time I'm shipping packages :)
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December 2023 by Jeff Roberts
Terrible customer service. Should have 2 or 3 staff members processing returns. Most of the time the store will only have 1 customer service agent processing returns. This results in lines 15 people long. UPS needs to review their policies.
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December 2023 by François
Convenience of the return process, and helpfulness of staff are unbeatable.
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November 2023 by Krishna Dalal
The employee’s positive attitude and respect for the clients.
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October 2023 by Garen L Corbett
Great convenience for amazon and other returns. Rather expensive for other things. Generally nice staff.
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October 2023 by Raquel and Angel Orozco Orduno
The place is supposed to open at 8:30am but the personnel who are supposed to open don’t show up on time. They are typically 15+ minutes late. I recommend for the business to properly reflect the opening hours in social media and similar platforms.The person waiting in front of me says 5 people who were in line already left. She lives walking distance from here and she says it is normal for this place not to be open on time.
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October 2023 by Kate Newkumet
Great friendly service at my local branch. Easy Amazon returns. Open Sunday.
