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“Very clean and organized..had no problem looking for what I came for..also has a check cashing booth separate from the checkout area where u had to wait for people buying food and stuff in between check cashing..guy at register was nice looked well groomed and didn't rush me at all.. EXCELLENT CUSTOMER SERVICE ??”
“I opened up my very first bank account and I couldn’t have imagined a better place to do it at. I got a lot of support and all my questions were answered especially since I’m new to this system it felt great. The staff are amazing helpers!”
“I've been with the credit union since 1980. They have never made a mistake on my accounts. the service is second to none. Award winning management team keep things running smoothly. They put big effort into supporting our community's. My money is safe. I highly recommend opening a worry free account. You won't be disappointed.”
“They're always helpful and kind. If you're able to use them you should definitely check them out. I've been banking with them my entire life and they're the only bank I truly trust.”
“These folks go above and beyond. I connected with them for a solar loan after my credit union of 25 years, Navy Federal, turned me down because my employment changed 18 months ago and they insist on 24 months of same employment. I applied for solar loan with Wheelhouse and all my other qualifications out weighed my length of employment and they didn't question my length of employment at all. In addition, their high interest rates on checking and term certificates - combined with their personal attention to details, I am preparing to move all my accounts to Wheelhouse. They give the personal attention lost years ago with banks and credit unions”
“Never any issues with this location but always many issues with other branches. Been coming here for years. I recently got a two rolls of $10 in quarters for laundry and one roll had two boomers tokens in it and a nickle. Check your coins!”
“Aurora Rico in the El Cajon branch provides outstanding customer service. Whenever I need assistance with my account she resolves the issue on the spot in a cheerful manner! Big thank you to Aurora for all the help!!”
“I was just depositing so nothing major . I did not have to wait and the teller a young man was professional, polite and had pleasant personality. Wished me Happy Holiday which I think is appropriate!”
“I want to thank Patricia Nicolay for helping me She was very polite caring and helpful. Great customer service and I really appreciate her. Thank you Mrs Nicolay.”
“Thank you!!!The bank manager, Chanel Aboodi, was super helpful and went out of her way to be kind. She greeted my father and me when we entered, and helped us with a very sensitive matter. We are so grateful for her assistance.”
“I had few questions about my account and the app on my phone so I decided to stop by , the recipient asked me to wait so I can be seen by a banker, took about 2 minutes and Heather Sutton introduced herself , took me to her booth and answered all my questions and helped me with my phone app . She was very helpful and professional. Thank you.”
“I went to Mission Federal Bank, and was helped by Joni Beitman, I just must express my greatest respect and appreciation to the way she was very professional and kind at the same time. She explained all the things I asked her about and took the time to view the documents. She was patient with my question and helped me understand the process I was signing up for. Very grateful for all the help.”
“This was the first time I have ever been to this location and I was extremely impressed with how clean the store was and how friendly the staff was! I believe the employees name was Isra, but she deserves recognition for treating the customers so wonderful!”
“Alexander helped me open my account, he was super helpful, patient and thorough in explaining what I needed to know; always asked if I had any questions. He also was very considerate of which accounts would be best for my personal situation. I really appreciate his customer service.”
“I called in, and was helped out by excellent Banker Alicia. She provided me with fast & efficient customer service. I live in the South Bay but i will drive up East because she always finds ways to help me. Thank you Alicia for always being ready to help.”
“I created a business bank account about a year ago. Tom, the account rep was very friendly and helpful. If you want to establish personal relationship with your banker that actually matters I would recommend this bank. You're not just a number like with Bank of America or Chase.”
“I called and made an appointment for my sister to open a chase debit card. I can for sure say we had a pleasant service today. Mr. Gary was so professional, nice & explained everything so well!!! Thank you for that & big congrats on his 40th year with chase! Also David & one of the other tellers (unfortunately didn't get her name) were also very pleasant!”
“We would like to send out kudos to Denise, the Branch Manager at the El Cajon location. My parents have been with this bank for years, but this is the first time my wife and I have interacted with them. Not only was Denise kind and pleasant, but she was also extremely knowledgeable and quite attentive to our needs. She was able to set up our accounts exactly as we needed them to be, and she did it in short order. She removed all the anxiety from the process by being hands-on. We were quite happy with the experience and especially with Denise.”
“I decided to open an account here since my Mom uses this bank and I am helping her with her finances now that she’s 92. I had a terrible experience with BOA in the past, but I have to say that the staff here went above and beyond to make me feel welcome. Opening an account was easy. Excellent experience overall.”
“I been happy with Wells Fargo bank 20 years more it's not get my way there time due my self there times bank does take of it yes bank out way help me I am a customer for life thank you Wells Fargo bank”
“Grateful for the warm welcoming team here! Special shout out to Arthur who is always kind, efficient and quick to answer any inquiries I may have! I'm never waiting long, but perhaps that's because I strategically plan my days to avoid any potential banking traffic. Looking forward to working with this branch to even further my financial success”
“I was visiting USBank today; purpose - to send money to Europe via bank wire transfer. My representative Mr. Emmanuel E Castro was performing this task for me....he was extremely kind, yet very professional, knowledgeable, did answer all of my questions, did explain me the process in detail before we started. Thanks to Mr. Castro, everything was done smoothly in a short time frame....After,I left, Mr. Castro did call me on my cell phone with additional paperwork that his superior in the US wire transfer department needed as an EXTRA document from me ....for security reasons....I was not able to provide the extra document in question, the official invoice , needed for the import dog payment - because it was a gift from a family member from Europe and I was transferring money to my family member/ dog breeder as a gratitude for payment of vaccinations and other numerous expenses responsible breeders have to face....payment for registration of dog included....yet dog itself was a gift, and the breed of dog very expensive. Mr. Castro found the solution ....legitimate solution since I did not have invoice...did not purchase a dog . Nobody in the bank suggested what this young man came up with...he told me ..." as you imported the dog outside of US....you probably have a dog passport."......Yes I did...with breeders info...Me listed as a new owner...my info....dog's info....FINALLY his wire transfer boss did accept pasport as a valid extra documentation instead of purchase invoice. Yes, this is a story with many ( maybe unnecessary details.) ...but it is important TO ACKNOWLEDGE the effort and time of USBank client representative , Emmanuel, that is willing to make a step forward ,beyond his immediate job description , in order to help a customer with a specific , rather unique problem. Congratulations to USBank for deciding to hire Mr. Castro as its team member. Manny, Manny THANKS to Emmanuel for his dedication to help me with my problem in timely frame , very successfully and efficiently. USBank customer,LB and her happy puppy”
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“My only complaint is about an executive officer his name is ***************** who came to the branch to fix and solve a problem unfortunately he created more problem and he made it worse it was about a loan for commercial real estate . I started with one of his officers in the Rancho San Diego *************** she was great and excellent and she helped me with the process and then another officer from the National ********* mr **** he was asking for more document and I submitted but it was a misunderstanding so the other officer who is in charge of the loan mrs **** she was the one who help me w everything . And she suggested that I meet with ***************** the executive officer of the there bank . Unfortunately this gentleman he has no idea how to Take of a care Customer ?? The idea was that he will help or to make me understand how the process work ?? But he made things worse than before and we were arguing and he was telling me that Im stressing out and making things difficult and yet instead of fixing or helping to close the deal on the loan he kept knocking down on me and criticise me ?? I just wanna let everybody know this gentleman he is not a banker and he just lost a customer because of his attitude !! beware of this gentlemans ***************** ???? he work at the main office in *********** . Other than that I appreciate most of the employees at the **************** branch thank you . But ***************** Im sorry you are a lousy executive officer ??????”